Search found 17 matches
- 20 Jul 2013, 00:27
- Forum: Help
- Topic: OTRS + Redmine: how to integrate
- Replies: 2
- Views: 6600
Re: OTRS + Redmine: how to integrate
I'm not sure but maybe I can do it by this way: - First i've created a custom status on my OTRS (e.g waiting for development team) - Then i created a notification event where a mail is sent to a Redmine when a ticket status changes for "waiting for development team" Next step is understand...
- 18 Jul 2013, 23:29
- Forum: Help
- Topic: OTRS + Redmine: how to integrate
- Replies: 2
- Views: 6600
OTRS + Redmine: how to integrate
Hi guys, I need to do a integration betwen OTRS and Redmine, for example: 1. A customer or an Agent opens a ticket on OTRS 2. An Agent set some trigger (can be queue change or ticket status) and a bug is opened in Redmine (by mail or other way). 3. After that every updates can be viewed in both syst...
- 17 Jul 2013, 22:28
- Forum: Help
- Topic: OTRS Ticket number generation
- Replies: 5
- Views: 2200
Re: OTRS Ticket number generation
OKay, thank you very much
- 17 Jul 2013, 16:17
- Forum: Help
- Topic: OTRS Ticket number generation
- Replies: 5
- Views: 2200
Re: OTRS Ticket number generation
well, if I have just one OTRS instance and it's a fresh install there is no problem to change System ID right?
- 16 Jul 2013, 14:38
- Forum: Help
- Topic: OTRS Ticket number generation
- Replies: 5
- Views: 2200
OTRS Ticket number generation
Hi ,
I wish to edit OTRS ticket number from this:
2013071010001694
For this:
2013071000001694
Is that possible?
I wish to edit OTRS ticket number from this:
2013071010001694
For this:
2013071000001694
Is that possible?
- 08 Feb 2012, 16:12
- Forum: Howtos
- Topic: Require Type,Service... at customer new ticket
- Replies: 6
- Views: 9372
Re: Require Type,Service... at customer new ticket
I want to know tooyuri0001 wrote:Hi!
Two questions.
1. I must do it in original Kernel/Modules/CustomerTicketMessage.pm or in it copy in another custom folder? Where?
2. How to display an asterisk as the other required fields displays?
Thanks!
- 08 Feb 2012, 15:00
- Forum: General
- Topic: Staff reply to tickets through email
- Replies: 16
- Views: 20205
Re: Staff reply to tickets through email
In my case the customers are sending and receiving messages directly to email after open a ticket. But these messages are not stored inside OTRS tickets. How can I do this?
- 25 Oct 2011, 18:54
- Forum: Help
- Topic: How To use ACL to show specific services for a Queue
- Replies: 3
- Views: 1584
Re: How To use ACL to show specific services for a Queue
Yes, i tried to restart the service but still not workingcrythias wrote:Are the services actually assigned to the customer?
- 19 Oct 2011, 19:53
- Forum: Help
- Topic: How To use ACL to show specific services for a Queue
- Replies: 3
- Views: 1584
How To use ACL to show specific services for a Queue
OK, i tried this: $Self->{TicketAcl}->{'ACL - Support - Test'} = { # match properties Properties => { Queue => { Name => ['Internal Support'] }, }, Possible => { Ticket => { Service => ['hardware' , 'software'] }, }, }; My objective: The customer from "Internal Support" queue can only see ...
- 18 Oct 2011, 15:20
- Forum: General
- Topic: OTRS + SMTP (Return Path)
- Replies: 4
- Views: 4237
OTRS + SMTP (Return Path)
Hi! I've a google apps for my domain and I need configure OTRS to send e-mails to our customers. We have a mail group called support@mydomain.com. Inside this group, there are a few attendants e-mails. NOTE: support@mydomain.com isn't an account, it is a group. We have created an "otrs SMTP log...
- 30 Sep 2011, 22:58
- Forum: Howtos
- Topic: Allow non-admins to manage Customers, Companies and more
- Replies: 6
- Views: 51371
Re: Allow non-admins to manage Customers, Companies and more
Is there a way to separate by queue?
Example: Agent01 has RW access to Support queue, he only can manage the users from that queue...
Example: Agent01 has RW access to Support queue, he only can manage the users from that queue...
- 30 Sep 2011, 16:25
- Forum: Help
- Topic: Advice on approach to creating new module- service catalogue
- Replies: 7
- Views: 3703
Re: Advice on approach to creating new module- service catal
Hi,
Any advance with that?
I just want to duplicate the FAQ module, anybody else know how to do that?
Any advance with that?
I just want to duplicate the FAQ module, anybody else know how to do that?
- 28 Sep 2011, 16:41
- Forum: Help
- Topic: OTRS + Apache mod_proxy
- Replies: 1
- Views: 2981
Re: OTRS + Apache mod_proxy
Solved by my self! Here is the new apache config: <VirtualHost *:80> ServerName mydomain.com.br ServerAlias suport.mydomain.com.br ServerAdmin webmaster@mydomain.com.br ProxyRequests Off <Proxy *> Order deny,allow Allow from all </Proxy> <Location /> ProxyPass http://5.191.28.77/otrs/index.pl ProxyP...
- 27 Sep 2011, 22:53
- Forum: Help
- Topic: OTRS + Apache mod_proxy
- Replies: 1
- Views: 2981
OTRS + Apache mod_proxy
Hi! I'm need to access otrs through apache. This is necessary because otrs is inside a LAN, and only apache is published to external access. So, I've created a proxy rule that redirects all request sent to apache to otrs. The topology is attached. Here is apache's config: <VirtualHost *:80> ServerNa...
- 26 Sep 2011, 23:20
- Forum: Howtos
- Topic: Enable Chat Widget on OTRS Dashboard
- Replies: 26
- Views: 141225
Re: ENABLE CHAT WIDGET ON OTRS DASHBOARD
Sorry, but i dont know where i put the phpfreechat files on my linux server. Can you help me?
What field i must add in Framework>> Frontend:Agent:Dashboard ??
What field i must add in Framework>> Frontend:Agent:Dashboard ??
- 14 Sep 2011, 18:02
- Forum: General
- Topic: How to show Service Catalog to Customers?
- Replies: 2
- Views: 2160
Re: How to show Service Catalog to Customers?
How to separate different FAQ per customers? Maybe ALC?
- 13 Sep 2011, 15:26
- Forum: General
- Topic: How to show Service Catalog to Customers?
- Replies: 2
- Views: 2160
How to show Service Catalog to Customers?
Hi everybody,
Is there a way to show a service catalog in customer web page? I'm looking for just for a simple web page, nothing complex, but separated by groups or customers.
Thanks for help
Is there a way to show a service catalog in customer web page? I'm looking for just for a simple web page, nothing complex, but separated by groups or customers.
Thanks for help