Forum for the Znuny LTS Fork and ((OTRS)) Community Edition

Hi,

wenn ich mich recht erinnere wird für jedes Ticket einmal eine Verbindung aufgemacht. Am besten Du deaktiviert die Anbindung bis die Leitung wieder steht.

- Roy

Hello, The OTRS AG changed the behaviour of this generator with version 6. Before version 6 the counter works like described, with version 6 they changed the behaviour to a daily reset. No need to file a bug at bugs.otrs.org, they probably won't fix it. If you believe it's a framework bug you may fi...

Hi,

Check the order of your Postmasterfilter. The one for @domain1.com should be before the one with name@domain1.com.
I recommend prefixing the filter with numbers like 1000 filter a and 1100 filter b
- Roy

Hi,

Let's start with showing us your transition action. And the outcome of "SELECT * FROM ticket_priority"

- Roy

Hi,

wurzel is right, no chance without commercial add-ons :-/

- Roy

Are Znuny and Otobo related or are they two completely different organizations? The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today? Hello, They are different organizations. think anybody will provide y...

Weiter unten schreibst Du allerdings: "Wenn Du viel Arbeit und Geld in die Erweiterung gesteckt has, oftmals auch in 5-6 stelligen Bereich, willst Du das nicht einfach wegschmeissen." Kann man denn diese Erweiterungen so ohne Probleme dann in ein eventuelles OTRS 7 Community übernehmen? Das sind Au...

Hallo, Du schreibst, mit Znuny belribt das System updatefähig, das ist dann bei OTOBO oder OFORK nicht der Fall? bei Znuny werden wir, vorerst, keine Änderungen am Framework machen. Damit man, wenn es eine Version 7 der Community Edition gibt, problemlos updaten kann. Aufgrund der Änderungen die in ...

Gibt es denn Anzeichen dafür, dass die OTRS AG es sich nochmal überlegt? Das wäre in der Tat "blöd" wenn man wechselt und in ein paar Wochen dann doch eine neue Community-Version verfügbar wäre. Hallo, das kann Dir keiner sagen. Es gibt ja nicht mal eine "ordentliche", öffentlich verfügbar Aussage ...

H Eduardo,

This is how it looks for me:

2021-01-11 at 10.18 PM.png

- Roy

Here you go:

2021-01-11 at 4.45 PM.png

Hi,

Probably your use has a filter configured. Check the upper right corner for a trash bin.

- Roy

alles ist schöner als das seit der 2.x eingebaute. Ein ISO Norm Brief zum Beispiel. Eine Rechnung oder am Besten einen Retourenschein mit barcode oder qr code für den Wareneingang. In jedem Fall weissen Hintergrund. :-) Mit ein wenig Development ist das gar kein Problem und so auch schon vielfach i...

skullz wrote: ↑
07 Jan 2021, 18:33
https://opar.perl-services.de/dist/Dyna ... Item-6.0.3

You're right. For linking with CIs in a process a good choice.

- Roy

Hi,

I only knew commercial add-ons with transition actions that modify CIs . Which attributes do you like to change within your RMA process?

- Roy

Hallo, die Config-Platzhalter werden nicht übersetzt AFAIK, bei den Dynamischen Felder kann man in der Konfiguration festlegen ob Sie übersetzt werden sollen. Es kann aber sein, dass das in der Signatur gar nicht greift. Auch wird das nicht funktionieren, wenn Du ein neues Ticket erstellst. Da es vo...

Hi,

What is the version of the CKeditor in OTRS 7?

- Roy

Hey Roy, thanks for the quick reply, I'll reach out to support as well. Do you know if there was/is there an option to change this in V6? I'm hoping that if it's available in V6, it will also be available in v7, hopefully at the same location. Best Regards, Tobias Hi, Since version 6 it's way harde...

Hi,

Please open a ticket with the vendor. As there is no Community Edition 7 of OTRS we do not know this version.

- Roy

Hi,

I recommend using relative time periods. If you configure last month and run the report on the 1st of January you get the data from December.And then you don't need any parameter.

- Roy

Hi Kevin, - Will Znuny also provide RPM installer packages for RHEL based systems like OTRS did? Yes, there will be RPMs for RHEL based systems. - Does the rebranding also affect interpretation/processing of x-otrs mailheaders and otrs config.pm values or will it continue to "read" them? AFAIK today...

tisuchi wrote: ↑
05 Jan 2021, 12:37
Just curious to know, have you found any solution already regarding this?

Hi,

What exactly is your question?

- Roy

Hi, In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"? Another question, there is some way that a customer interacts with an ticket, like aproving or refusing other...

Hi Orie,

Are you using the ITSMChangeManagement add-on or is your change implemented with regular or process tickets?

- Roy

Hey man, another newbie here. Can you explain to me how you activate your Stats? I can't figure out :(. Hi, Go to your server with this URL: FQDN/otrs/index.pl?Action=AgentStatistics;Subaction=Overview Replace FQDN with your hostname. Permission denied tells you that you are not a member of the gro...

Hi,

even if there is no official announcement here is another one: viewtopic.php?f=53&t=42228

- root

Hallo,

also für Sicherheitsupdates und Bigfixes für die 6 ist erst einaml gesorgt, gerne auch zusammen mit der Community.
Siehe auch viewtopic.php?f=34&t=42230

- root

Liebe Community,

ich möchte Euch darüber Informationen das es Sicherheits- und Fehlerbehebungen für die Version 6 der Community Edition weiterhin geben wird. Znuny wird sie zur Verfügung stellen, für Details siehe https://www.znuny.org/de/why

- root

Dear community,

I'd like to let you know that security and bug fixes for version 6 of the Community Edition will be available. Znuny will provide them, for details see https://www.znuny.org/why

- root

Dear community,

I'd like to let you know that security and bug fixes for version 6 of the Community Edition will be available. Znuny will provide them, for details see https://www.znuny.org/why

- root

drodralv wrote: ↑
04 Jan 2021, 10:25
this OTRS is very slow, giving proxy errors quite often.

Try checking the error_log of the webserver first.

- Roy

S1lv3rW1z4rd wrote: ↑
30 Dec 2020, 12:58
Could this be my issue ?
Is it safe to remove that line ?

2020-12-30 11_56_53-Window.png

Hi,

Your stack trace indicates another issue, not related to this cronjob. It should be an empty Module setting.

- Roy

Hi, Check your System Configuration for changed event modules / event handler. At least one of them could have an empty Module setting. The easiest way to check is by exporting your System Configuration and use a text editor to find the entry/entries. If you find one check the settings and maybe res...

Hi, Ok so I just upgraded from 6.0.16 to 6.0.30 today. After some hickups with extra perl modules needed due to Znuny4OTRS the upgrade completed without errors. There are no extra Perl modules required by Znuny4OTRS-Repo. Pretty sure you talk about Moo and similar. They are new dependencies of OTRS....

Hi drodralv,

Here an example build with PowerShell: https://gist.github.com/rkaldung/1ae7b8 ... f6867b557b

It contains the web service to import, my Computer class definition, and the PowerShell script.

- Roy

wurzel wrote: ↑
23 Dec 2020, 18:14
I use pending ticket linked to a CI.

And how is this done? Creating the ticket and link? Manually?

- Roy

Hi, Reporting - Is there a practical way to generate reports through OTRS? I see everywhere that there is an easy way through the "Statistics" tab, only that I cannot find this tab in my system. I wonder if this option is only available in the paid version. If so, how can I easily generate reports? ...

[quote=emal011 post_id=170635 time=1608721272 user_id=33527
Where can be the problem?
[/quote]

Hi,

I guess it's related to your web server configuration.

- Roy

Hi, Not within OTRS without development. The easiest for me would be using the GenericInterface: - Use the existing operation ConfigItem::ConfigItemSearch to find expired items - Set the to expired with the operation ConfigItem::ConfigItemUpdate Execute this via cron once a day and you're all set. -...

Hi Johan,

Did you run otrs.Console.pl Maint::Config::Rebuild after the manual installation?

- Roy

Hi, Was spricht denn dagegen eine CSV-Datei zu erstellen? Die kann doch PowerBI auch nutzen. Alternativ mache ich folgendes auch schon mal öfters: - Report (Ticketliste) anlegen mit allen Daten die man braucht. - Einmal mit den Report als CSV eine eigene Tabelle anlegen, Tools wie DBeaver helfen hie...

Hi,

hier mal bildlich:

2020-12-16 at 2.37 PM.png

- Roy

Hi,

It looks like you did not complete the configuration: what about the FromAddressRegExp? Really @example.com?

- Roy

P.S.: Two other things: if it's urgent and import consider professional help, and why did you not just migrate your OTRS 4 to 6?

crythias wrote: ↑
15 Dec 2020, 06:09
I should point out that Internet Explorer/Internet Options may need to "trust" the OTRS site in order to pass remote user.

That's true for Kerberos, but not for SAML (mod_auth_mellon).

Hi,

This one works fine: https://jdennis.fedorapeople.org/doc/me ... guide.html
Just the IdP is often something else.

Configure it in the beginning without keeping OTRS in mind, SAML has to work first.

- Roy

One more question before closing a topic. How to configure a webserver to retrieve and pass this header: $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} A properly configured Apache module like mod_auth_kerb, mod_auth_auth_gssapi, mod_auth_mellon, etc. populates this variable after successful authentic...

maro584 wrote: ↑
11 Dec 2020, 13:48
If OTRS version 7 is not a topic here on this forum you can move this thread to trash.

It will, as soon as the vendor stands to his statements.

- Roy

Thank you for quick reply. That is precisely the problem. I know that is possible assign a CustomerUser to new ticket and I think that have to use the ID of CustomerUser but I don't see that there is an option using nph-genericinterface.pl to search the CustomerUser ID through their phone. Or yes? ...

Hi, Please contact the vendor, you should have a support contract. The title mentions version 7 and this is, at the moment?, not a community edition and not available for the public. The entry User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} says that the user is not populated in the environment...

Hi Skullz, In the agent interface, it's the Javascript file var/httpd/htdocs/js/Core.Agent.SharedSecretGenerator.js which is added via Loader::Module::AgentPreferences###001-Framework to the preferences screen. The button is added via Javascript : $("#UserGoogleAuthenticatorSecretKey").parent().appe...

Search found 2463 matches