Search found 1615 matches

by root
17 Jul 2019, 09:06
Forum: Hilfe
Topic: Dynamische Felder für externes Ticketsystem
Replies: 1
Views: 20

Re: Dynamische Felder für externes Ticketsystem

Hi,

Nimm doch einfach mal das $ vor dem Namen weg und setze dafür ein Data. ein. Schau Dir einfach mal das Beispiel auf Deinem Screenshot an.

- Roy
by root
11 Jul 2019, 13:23
Forum: Help
Topic: Can't locate CustomerLostPassword.pm by reset password
Replies: 5
Views: 64

Re: Can't locate CustomerLostPassword.pm by reset password

Hi,

Ok, the file is unchanged. At the moment I don't have any idea wo/ running through the system on my own. Sorry.

- Roy
by root
11 Jul 2019, 11:33
Forum: Help
Topic: Can't locate CustomerLostPassword.pm by reset password
Replies: 5
Views: 64

Re: Can't locate CustomerLostPassword.pm by reset password

Hi, You're right with this e-mail. But the CustomerLostPassword is not a single module, it's hardcoded inside of Kernel/System/Web/InterfaceCustomer.pm and can't be deregistred like regular modules. I checked this on a vanilla test system and it worked out of the box. What's your exact OTRS version ...
by root
11 Jul 2019, 11:00
Forum: Help
Topic: Can't locate CustomerLostPassword.pm by reset password
Replies: 5
Views: 64

Re: Can't locate CustomerLostPassword.pm by reset password

Hi,

There is no module by default there which provides you to change the password via link.
Usually, it's a new password what is sent to the customer user which he can change via preferences.

- Roy
by root
11 Jul 2019, 07:15
Forum: Help
Topic: loading options problem
Replies: 6
Views: 100

Re: loading options problem

HI, Open up the screen where this happens, activate the browser's web console and start watching network traffic when reloading the page. Your log entries indicate that there is something wrong. Usually, a queue is not visible to OTRS if an ACL matched. That's why I asked you to try it with root@loc...
by root
10 Jul 2019, 14:10
Forum: Allgemeines
Topic: Anzeigen des Besitzers eines CIs
Replies: 5
Views: 75

Re: Anzeigen des Besitzers eines CIs

Hallo,

schon mal mit der SysConfig ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumnsByClass das gleiche versucht? Vielleicht geht es damit.

- Roy
by root
10 Jul 2019, 10:27
Forum: Allgemeines
Topic: Anzeigen des Besitzers eines CIs
Replies: 5
Views: 75

Re: Anzeigen des Besitzers eines CIs

phackert wrote:
05 Jul 2019, 10:37
Leider hat der zusätzliche Eintrag unter
Frontend->Agent->View->ITSMConfigItem(3) ->
ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns
Namens "Owner" oder "CurOwner" rein gar nichts bewirkt.
Hi,

was genau hast Du da denn konfiguriert?

- Roy
by root
10 Jul 2019, 09:45
Forum: Help
Topic: loading options problem
Replies: 6
Views: 100

Re: loading options problem

Hi, No need to be offensive. This forum is running by people in their free time. If OTRS is so important to you that you need quick response consider an intensive training and/or a support contract. The screenshot you've sent has nothing to do with opening a ticket. Must be another action (see the A...
by root
08 Jul 2019, 16:13
Forum: General
Topic: [SOLVED]<OTRS_CONFIG_TicketHook> doesn't work in ticket notifications
Replies: 2
Views: 81

Re: <OTRS_CONFIG_TicketHook> doesn't work in ticket notifications

Hi Jens,

Please try <OTRS_CONFIG_Ticket::Hook>

- Roy
by root
07 Jul 2019, 22:15
Forum: Help
Topic: [Solved] - Troubleshooting Ticket event notifications for Agents - OTRS v6.0.19
Replies: 9
Views: 112

Re: [Unsolved] - Troubleshooting Ticket event notifications for Agents - OTRS v6.0.19

Hi, You are right with the NotificationSender* stuff of course. And also regarding the auto response, I just mentioned it because I was not sure because you mentioned sending an e-mail and did not receive a notification. Did you check the ticket history for notifications? They should be mentioned th...
by root
07 Jul 2019, 13:46
Forum: Help
Topic: [Solved] - Troubleshooting Ticket event notifications for Agents - OTRS v6.0.19
Replies: 9
Views: 112

Re: [Unsolved] - Troubleshooting Ticket notifications OTRS v6.0.19

Hi,

Please make sure you have configured NotificationSenderAddress and assigned an auto response to the queue where the ticket is creasted.

- Roy
by root
07 Jul 2019, 12:54
Forum: Help
Topic: [Solved] - Troubleshooting Ticket event notifications for Agents - OTRS v6.0.19
Replies: 9
Views: 112

Re: [Unsolved] - Troubleshooting Ticket notifications OTRS v6.0.19

Hi,

What's your setting fort the system configuration SendmailNotificationEnvelopeFrom::FallbackToEmailFrom? Did you tried to enable this?

- Roy
by root
05 Jul 2019, 18:40
Forum: Hilfe
Topic: Solved: Alle Tickets aber kein Artikel
Replies: 3
Views: 60

Re: Alle Tickets aber kein Artikel

Hi,

hast Du seit dem mal den OTRS Cache schon gelöscht?

- Roy
by root
05 Jul 2019, 13:46
Forum: Allgemeines
Topic: Zusätzliche OTRS Felder nur für bestimmte Agenten
Replies: 4
Views: 70

Re: Zusätzliche OTRS Felder nur für bestimmte Agenten

Hallo, die ((OTRS)) Community Edition kann das nicht. Wieso kann ich einen Menüpunkt nicht per ACL oder Group-Einstellung in der SysConfig nur bestimmten Gruppen/Rollen zur Verfügung stellen? Wurde die entsprechende Codestellen jetzt entfernt? Das hier entfernt den Punkt für alle, fehlt nur noch ei...
by root
04 Jul 2019, 16:06
Forum: General
Topic: Azure SSO
Replies: 2
Views: 80

Re: Azure SSO

Hi,

with Azure AD Seamless SSO it's possible to configure the Apache httpd Kerberos authentication.

- Roy
by root
03 Jul 2019, 13:45
Forum: Help
Topic: Add cc to Webform
Replies: 2
Views: 68

Re: Add cc to Webform

Hi,

If this web form from OTRS? Then it probably needs custom development.

- Roy
by root
02 Jul 2019, 13:45
Forum: Hilfe
Topic: Customer User Importieren
Replies: 2
Views: 56

Re: Customer User Importieren

Hi,

anstelle von otrs.AddCustomerUser.pl gibt es einen passenden Parameter für otrs.Console.pl

- Roy
by root
01 Jul 2019, 15:44
Forum: Allgemeines
Topic: Antwortadresse im Autoresponder gleich der To: Adresse machen
Replies: 2
Views: 58

Re: Antwortadresse im Autoresponder gleich der To: Adresse machen

Hallo Jens, Du kannst das To-Feld mit einem Postmaster-Filter auslesen und in einem dynamischen Feld speichern. Und das als Platzhalter in der Auto-Response verwenden (<OTRS_TICKET_DynamicField_*>). Und auf keinen Fall vergessen einen Default-Wert für jedes Ticket anzulegen, für den Fall der Fälle (...
by root
01 Jul 2019, 14:47
Forum: Help
Topic: Generic Agent CMD Input Gone on 5.0.35
Replies: 4
Views: 79

Re: Generic Agent CMD Input Gone on 5.0.35

Hi Fritz,

Do you have any error in the browser console?

- Roy
by root
01 Jul 2019, 10:52
Forum: Hilfe
Topic: CMDB Baumstruktur hinzufügen
Replies: 4
Views: 75

Re: CMDB Baumstruktur hinzufügen

Hallo,

Du kannst ja mal auf https://opar.perl-services.de/ suchen.

- Roy
by root
01 Jul 2019, 06:52
Forum: Help
Topic: Email Weirdness
Replies: 7
Views: 163

Re: Email Weirdness

Hi,

I recommend checking your MTA configuration. You could check the file /var/lib/sendmail/dead.letter, some emails were stored there.

- Roy
by root
28 Jun 2019, 21:19
Forum: Help
Topic: Generic Agent CMD Input Gone on 5.0.35
Replies: 4
Views: 79

Re: Generic Agent CMD Input Gone on 5.0.35

Hi,

I checked a 5.0.36 and the CMD option is still available. There is a SysConfig Ticket::GenericAgentAllowCustomScriptExecution which enables/disables CMD input.

- Roy
by root
28 Jun 2019, 18:49
Forum: General
Topic: Error after updating OTRS 6.0.3 to 6.0.19
Replies: 12
Views: 320

Re: Error after updating OTRS 6.0.3 to 6.0.19

Hi,

I guess we need really more information in detail to help you. What kind of OS, RPM or installation from source, which add-ons, etc.

- Roy
by root
28 Jun 2019, 12:41
Forum: General
Topic: New ticket from forwarded mail [original customer, clean body]
Replies: 5
Views: 129

Re: New ticket from forwarded mail [original customer, clean body]

Hi,

If you can't teach your agents to work as it's designed you're done. There's no way around it if the forward the e-mails. Proper training, checking results and repetitive reminder needs to be done.

- Roy
by root
28 Jun 2019, 08:53
Forum: General
Topic: New ticket from forwarded mail [original customer, clean body]
Replies: 5
Views: 129

Re: New ticket from forwarded mail [original customer, clean body]

Hi, you have to possibilities. If your e-mail client is capable of, you can redirect/bounce the e-mail from the agent's account to an OTRS system address. If not you should configure the INBOX of an account fetched by e-mail in that way, that agent's are able to drag and drop the e-mail into it. Thi...
by root
28 Jun 2019, 08:22
Forum: Hilfe
Topic: CMDB Baumstruktur hinzufügen
Replies: 4
Views: 75

Re: CMDB Baumstruktur hinzufügen

Hi, Mir fällt dazu nur ein das Du die Häuser als eine CI-Klasse pflegst und die Räume als eine zweite. Bei den Räumen kannst Du dann en Attribut nutzen und auf das Haus referenzieren. Dafür brauchts aber Add-ons von Drittanbietern. Bezüglich der Raumnummern kannst Du mit einem RegEx arbeiten, sollte...
by root
27 Jun 2019, 21:24
Forum: Help
Topic: Dropdown is using the first value instead of empty value
Replies: 3
Views: 64

Re: Dropdown is using the first value instead of empty value

Hi,

Any ACLs on the dynamic field where you miss the empty value?

- Roy
by root
27 Jun 2019, 18:27
Forum: Hilfe
Topic: [gelöst] OTRS 6.0.19 Cron-Fehler
Replies: 9
Views: 191

Re: OTRS 6.0.19 Cron-Fehler

Hi,

hast Du mal an den Cron Einträgen in der SysConfig was geändert? Evtl. stimmt da ein Eintrag nicht.
2019-06-27 at 6.26 PM.png
- Roy
by root
27 Jun 2019, 13:20
Forum: General
Topic: Error after updating OTRS 6.0.3 to 6.0.19
Replies: 12
Views: 320

Re: Error after updating OTRS 6.0.3 to 6.0.19

parvezkhp wrote:
27 Jun 2019, 12:07
HI,

NO I did not update the packages. Do I need to update the packages?

Please let me know

Depends on the package. Usually, a patch level does not require this. But sometimes there are API changes within OTRS even on a PL update.

Maybe there are more details in the Apache error log.

- Roy
by root
27 Jun 2019, 11:55
Forum: General
Topic: Error after updating OTRS 6.0.3 to 6.0.19
Replies: 12
Views: 320

Re: Error after updating OTRS 6.0.3 to 6.0.19

Hi,

Did you update all packages? Do you have packages which provide new types of dynamic fields?

- Roy
by root
27 Jun 2019, 11:32
Forum: General
Topic: Error after updating OTRS 6.0.3 to 6.0.19
Replies: 12
Views: 320

Re: Error after updating OTRS 6.0.3 to 6.0.19

Hi,

Did you restarted the webserver after the upgrade?

- Roy
by root
27 Jun 2019, 07:03
Forum: Help
Topic: Email Weirdness
Replies: 7
Views: 163

Re: Email Weirdness

Hi,

your post said you are using the Sendmail module, that's why you should check the log of your local mailer (MTA). Should be /var/log/mail or /var/log/maillog.
OTRS generates the e-mail and let the MTA doing his job. My guess: your linux host is not allowed to relay to external domains.

- Roy
by root
26 Jun 2019, 21:10
Forum: Hilfe
Topic: Kundenbenutzer (Emails) aus dem LDAP
Replies: 2
Views: 54

Re: Kundenbenutzer (Emails) aus dem LDAP

Hi,

keine Fehlermeldung im Log wenn nach Kunden gesucht wird?

- Roy
by root
26 Jun 2019, 12:41
Forum: Help
Topic: Email Weirdness
Replies: 7
Views: 163

Re: Email Weirdness

Hi,

In addition, can you provide details from the communication log of an e-mail which was sent but not received?

- Roy
by root
25 Jun 2019, 13:44
Forum: Hilfe
Topic: Zahlreiche Probleme nach OTRS5->6 Upgrade
Replies: 10
Views: 163

Re: Zahlreiche Probleme nach OTRS5->6 Upgrade

su -c "/opt/otrs/bin/otrs.Console.pl Dev::Tools::Migrate::ConfigXMLStructure --source-directory Kernel/Config/Files" -s /bin/bash otrs --> Error: Directory Kernel/Config/Files does not exist. su -c "/opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete" -s /bin/bash otrs su -c "/opt/otrs/bin/otrs.Cons...
by root
25 Jun 2019, 13:14
Forum: Hilfe
Topic: Zahlreiche Probleme nach OTRS5->6 Upgrade
Replies: 10
Views: 163

Re: Zahlreiche Probleme nach OTRS5->6 Upgrade

Hallo Ralf,

das sieht aus als ob die Javascript/CSS Dateien nicht korrekt geladen werden. Steht was in der Browser-Konsole?

- Roy
by root
25 Jun 2019, 12:28
Forum: Hilfe
Topic: OTRS sendet keine E-Mails - Successfully queued message
Replies: 4
Views: 103

Re: OTRS sendet keine E-Mails - Successfully queued message

Hi,

was sagt denn das Kommunikationsprotokoll ganz konkret zu einer versandten E-Mail?

- Roy
by root
25 Jun 2019, 12:27
Forum: Hilfe
Topic: Betreff Telefonanrufe
Replies: 1
Views: 33

Re: Betreff Telefonanrufe

Hi,

nein, das kannst Du in der SysConfig nur Literale eintragen.

- root
by root
21 Jun 2019, 16:38
Forum: Hilfe
Topic: TicketCounter wird nach Update jeden Nacht zurückgesetzt
Replies: 3
Views: 66

Re: TicketCounter wird nach Update jeden Nacht zurückgesetzt

Hi,

sagt ja keiner das die Nummer nicht übernommen wurde, aber die wird halt zum Tageswechsel wieder zurückgesetzt.

- Roy
by root
21 Jun 2019, 15:36
Forum: Hilfe
Topic: TicketCounter wird nach Update jeden Nacht zurückgesetzt
Replies: 3
Views: 66

Re: TicketCounter wird nach Update jeden Nacht zurückgesetzt

Hi,

soweit ich mich erinnere startet der Counter Date täglich bei eins, daher steckt da ja auch das Datum drin.

- Roy
by root
21 Jun 2019, 15:19
Forum: Hilfe
Topic: [gelöst] OTRS 6.0.19 Cron-Fehler
Replies: 9
Views: 191

Re: OTRS 6.0.19 Cron-Fehler

Was steht denn im DaemonErrorLog oberhalb der Zeile

Message: Could not create new Schedule::Cron::Events object!


- Roy
by root
21 Jun 2019, 11:45
Forum: Hilfe
Topic: [gelöst] OTRS 6.0.19 Cron-Fehler
Replies: 9
Views: 191

Re: OTRS 6.0.19 Cron-Fehler

Hi,

was sagt denn die Ausgabe von otrs.Console.pl Maint::Daemon::Summary?

- Roy
by root
21 Jun 2019, 08:54
Forum: Help
Topic: Escalation through generic agent sent to specific agent and customer
Replies: 1
Views: 52

Re: Escalation through generic agent sent to specific agent and customer

Hi,

Use the GenericAgent to set a dynamic field. Settings this field will be your trigger for the ticket notification.

- Roy
by root
21 Jun 2019, 08:37
Forum: Help
Topic: Email Weirdness
Replies: 7
Views: 163

Re: Email Weirdness

Hi,

Please provide some details about the SendmailModule chosen and the related settings.

- Roy
by root
18 Jun 2019, 16:21
Forum: Help
Topic: Query scaled entries
Replies: 1
Views: 392

Re: Query scaled entries

Hi,

Don't use SQL for queries with time-related values, except you are willing to ignore the calendar used in OTRS. Create a report in OTRS as CSV and re-import this into a database of your choice to access the data you need.

- Roy
by root
17 Jun 2019, 14:49
Forum: Allgemeines
Topic: Standard-Admin-Passwort Message trotz geänderten Password
Replies: 6
Views: 146

Re: Standard-Admin-Passwort Message trotz geänderten Password

Hallo,

kannst Du mal überprüfen ob sich nach dem Ändern des Passwortes für root@localhost der Wert in der Spalte pw ändert? Das geht über die SQL-Box mit SELECT * FROM users WHERE id=1

- Roy
by root
17 Jun 2019, 12:44
Forum: Allgemeines
Topic: Standard-Admin-Passwort Message trotz geänderten Password
Replies: 6
Views: 146

Re: Standard-Admin-Passwort Message trotz geänderten Password

Hi,

Hast Du danach mal den OTRS Cache gelöscht? Die Seite wird nach der Generierung, warum auch immer, gecached.

- Roy
by root
14 Jun 2019, 06:24
Forum: General
Topic: Hide services depending on the queues
Replies: 1
Views: 126

Re: Hide services depending on the queues

Hi,

Use ACLs for this.

- Roy
by root
13 Jun 2019, 13:02
Forum: Help
Topic: problem with customer page
Replies: 9
Views: 189

Re: problem with customer page

Hi,

does this happen before or after you removed the feature add-on FAQ?

Did you restart the webserver after uninstalling the package?

In addition to this, it's strongly recommended not to use the Debian package of OTRS.

- Roy