Search found 2463 matches

by root
15 Jan 2021, 14:08
Forum: Hilfe
Topic: LDAP Timeout - Queue Ansicht lädt nicht mehr
Replies: 1
Views: 15

Re: LDAP Timeout - Queue Ansicht lädt nicht mehr

Hi,

wenn ich mich recht erinnere wird für jedes Ticket einmal eine Verbindung aufgemacht. Am besten Du deaktiviert die Anbindung bis die Leitung wieder steht.

- Roy
by root
15 Jan 2021, 10:43
Forum: Help
Topic: Kernel::System::Ticket::Number::Date autoincrement counter not working
Replies: 2
Views: 28

Re: Kernel::System::Ticket::Number::Date autoincrement counter not working

Hello, The OTRS AG changed the behaviour of this generator with version 6. Before version 6 the counter works like described, with version 6 they changed the behaviour to a daily reset. No need to file a bug at bugs.otrs.org, they probably won't fix it. If you believe it's a framework bug you may fi...
by root
15 Jan 2021, 10:39
Forum: Help
Topic: Filter setup
Replies: 1
Views: 20

Re: Filter setup

Hi,

Check the order of your Postmasterfilter. The one for @domain1.com should be before the one with name@domain1.com.
I recommend prefixing the filter with numbers like 1000 filter a and 1100 filter b
- Roy
by root
14 Jan 2021, 14:40
Forum: General
Topic: Priority updated to 4 high in Process Ticket
Replies: 1
Views: 35

Re: Priority updated to 4 high in Process Ticket

Hi,

Let's start with showing us your transition action. And the outcome of "SELECT * FROM ticket_priority"

- Roy
by root
12 Jan 2021, 23:03
Forum: Help
Topic: Variables in transition acts
Replies: 2
Views: 62

Re: Variables in transition acts

Hi,

wurzel is right, no chance without commercial add-ons :-/

- Roy
by root
12 Jan 2021, 16:20
Forum: General
Topic: OTRS 7 / 8 vs Community Edition
Replies: 13
Views: 7491

Re: OTRS 7 / 8 vs Community Edition

Are Znuny and Otobo related or are they two completely different organizations? The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today? Hello, They are different organizations. think anybody will provide y...
by root
12 Jan 2021, 16:14
Forum: Allgemeines
Topic: OTRS 7 Community Edition
Replies: 15
Views: 699

Re: OTRS 7 Community Edition

Weiter unten schreibst Du allerdings: "Wenn Du viel Arbeit und Geld in die Erweiterung gesteckt has, oftmals auch in 5-6 stelligen Bereich, willst Du das nicht einfach wegschmeissen." Kann man denn diese Erweiterungen so ohne Probleme dann in ein eventuelles OTRS 7 Community übernehmen? Das sind Au...
by root
12 Jan 2021, 14:57
Forum: Allgemeines
Topic: OTRS 7 Community Edition
Replies: 15
Views: 699

Re: OTRS 7 Community Edition

Hallo, Du schreibst, mit Znuny belribt das System updatefähig, das ist dann bei OTOBO oder OFORK nicht der Fall? bei Znuny werden wir, vorerst, keine Änderungen am Framework machen. Damit man, wenn es eine Version 7 der Community Edition gibt, problemlos updaten kann. Aufgrund der Änderungen die in ...
by root
12 Jan 2021, 13:52
Forum: Allgemeines
Topic: OTRS 7 Community Edition
Replies: 15
Views: 699

Re: OTRS 7 Community Edition

Gibt es denn Anzeichen dafür, dass die OTRS AG es sich nochmal überlegt? Das wäre in der Tat "blöd" wenn man wechselt und in ein paar Wochen dann doch eine neue Community-Version verfügbar wäre. Hallo, das kann Dir keiner sagen. Es gibt ja nicht mal eine "ordentliche", öffentlich verfügbar Aussage ...
by root
11 Jan 2021, 23:19
Forum: Help
Topic: Notification recipients
Replies: 2
Views: 50

Re: Notification recipients

H Eduardo,

This is how it looks for me:
2021-01-11 at 10.18 PM.png
- Roy
by root
11 Jan 2021, 17:27
Forum: Help
Topic: User cannot see tickets in Queue but can access via ticket number
Replies: 7
Views: 75

Re: User cannot see tickets in Queue but can access via ticket number

Hi,

Probably your use has a filter configured. Check the upper right corner for a trash bin.

- Roy
by root
09 Jan 2021, 13:16
Forum: Hilfe
Topic: pdf print in Ticket create Event
Replies: 11
Views: 917

Re: pdf print in Ticket create Event

alles ist schöner als das seit der 2.x eingebaute. Ein ISO Norm Brief zum Beispiel. Eine Rechnung oder am Besten einen Retourenschein mit barcode oder qr code für den Wareneingang. In jedem Fall weissen Hintergrund. :-) Mit ein wenig Development ist das gar kein Problem und so auch schon vielfach i...
by root
07 Jan 2021, 19:16
Forum: Help
Topic: Process Management with CMDB
Replies: 4
Views: 89

Re: Process Management with CMDB

👍 You're right. For linking with CIs in a process a good choice.

- Roy
by root
07 Jan 2021, 18:23
Forum: Help
Topic: Process Management with CMDB
Replies: 4
Views: 89

Re: Process Management with CMDB

Hi,

I only knew commercial add-ons with transition actions that modify CIs . Which attributes do you like to change within your RMA process?

- Roy
by root
07 Jan 2021, 15:45
Forum: Hilfe
Topic: Signatur mehrsprachig
Replies: 3
Views: 42

Re: Signatur mehrsprachig

Hallo, die Config-Platzhalter werden nicht übersetzt AFAIK, bei den Dynamischen Felder kann man in der Konfiguration festlegen ob Sie übersetzt werden sollen. Es kann aber sein, dass das in der Signatur gar nicht greift. Auch wird das nicht funktionieren, wenn Du ein neues Ticket erstellst. Da es vo...
by root
07 Jan 2021, 15:39
Forum: General
Topic: Adding fonts to "Font" dropdown in editor
Replies: 7
Views: 144

Re: Adding fonts to "Font" dropdown in editor

Hi,

What is the version of the CKeditor in OTRS 7?

- Roy
by root
07 Jan 2021, 15:24
Forum: General
Topic: Adding fonts to "Font" dropdown in editor
Replies: 7
Views: 144

Re: Adding fonts to "Font" dropdown in editor

Hey Roy, thanks for the quick reply, I'll reach out to support as well. Do you know if there was/is there an option to change this in V6? I'm hoping that if it's available in V6, it will also be available in v7, hopefully at the same location. Best Regards, Tobias Hi, Since version 6 it's way harde...
by root
07 Jan 2021, 10:48
Forum: General
Topic: Adding fonts to "Font" dropdown in editor
Replies: 7
Views: 144

Re: Adding fonts to "Font" dropdown in editor

Hi,

Please open a ticket with the vendor. As there is no Community Edition 7 of OTRS we do not know this version.

- Roy
by root
06 Jan 2021, 18:39
Forum: Help
Topic: Time range for stat reports via CLI
Replies: 3
Views: 71

Re: Time range for stat reports via CLI

Hi,

I recommend using relative time periods. If you configure last month and run the report on the 1st of January you get the data from December.And then you don't need any parameter.

- Roy
by root
06 Jan 2021, 17:41
Forum: General
Topic: Community Edition
Replies: 2
Views: 606

Re: Community Edition

Hi Kevin, - Will Znuny also provide RPM installer packages for RHEL based systems like OTRS did? Yes, there will be RPMs for RHEL based systems. - Does the rebranding also affect interpretation/processing of x-otrs mailheaders and otrs config.pm values or will it continue to "read" them? AFAIK today...
by root
06 Jan 2021, 17:36
Forum: Help
Topic: Relationships between CIs
Replies: 5
Views: 907

Re: Relationships between CIs

tisuchi wrote:
05 Jan 2021, 12:37
Just curious to know, have you found any solution already regarding this?
Hi,

What exactly is your question?

- Roy
by root
06 Jan 2021, 17:34
Forum: Help
Topic: Customer ticket
Replies: 1
Views: 46

Re: Customer ticket

Hi, In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"? Another question, there is some way that a customer interacts with an ticket, like aproving or refusing other...
by root
06 Jan 2021, 17:31
Forum: Help
Topic: How do I use the change advisory board?
Replies: 2
Views: 59

Re: How do I use the change advisory board?

Hi Orie,

Are you using the ITSMChangeManagement add-on or is your change implemented with regular or process tickets?

- Roy
by root
06 Jan 2021, 17:29
Forum: Help
Topic: Error When Generating Statistics
Replies: 5
Views: 335

Re: Error When Generating Statistics

Hey man, another newbie here. Can you explain to me how you activate your Stats? I can't figure out :(. Hi, Go to your server with this URL: FQDN/otrs/index.pl?Action=AgentStatistics;Subaction=Overview Replace FQDN with your hostname. Permission denied tells you that you are not a member of the gro...
by root
06 Jan 2021, 16:56
Forum: General
Topic: OTRS 7 / 8 vs Community Edition
Replies: 13
Views: 7491

Re: OTRS 7 / 8 vs Community Edition

Hi,

even if there is no official announcement here is another one: viewtopic.php?f=53&t=42228

- root
by root
06 Jan 2021, 16:49
Forum: Allgemeines
Topic: OTRS 7 Community Edition
Replies: 15
Views: 699

Re: OTRS 7 Community Edition

Hallo,

also für Sicherheitsupdates und Bigfixes für die 6 ist erst einaml gesorgt, gerne auch zusammen mit der Community.
Siehe auch viewtopic.php?f=34&t=42230

- root
by root
06 Jan 2021, 15:58
Forum: Allgemeines
Topic: Community Edition
Replies: 1
Views: 358

Community Edition

Liebe Community,

ich möchte Euch darüber Informationen das es Sicherheits- und Fehlerbehebungen für die Version 6 der Community Edition weiterhin geben wird. Znuny wird sie zur Verfügung stellen, für Details siehe https://www.znuny.org/de/why

- root
by root
06 Jan 2021, 15:56
Forum: News
Topic: Community Edition
Replies: 0
Views: 244

Community Edition

Dear community,

I'd like to let you know that security and bug fixes for version 6 of the Community Edition will be available. Znuny will provide them, for details see https://www.znuny.org/why

- root
by root
06 Jan 2021, 15:55
Forum: General
Topic: Community Edition
Replies: 2
Views: 606

Community Edition

Dear community,

I'd like to let you know that security and bug fixes for version 6 of the Community Edition will be available. Znuny will provide them, for details see https://www.znuny.org/why

- root
by root
05 Jan 2021, 08:33
Forum: Help
Topic: Performance issues - Proxy error
Replies: 3
Views: 55

Re: Performance issues - Proxy error

drodralv wrote:
04 Jan 2021, 10:25
this OTRS is very slow, giving proxy errors quite often.
Try checking the error_log of the webserver first.

- Roy
by root
30 Dec 2020, 13:34
Forum: Help
Topic: Error in /var/log/messages with each mail fetch
Replies: 5
Views: 109

Re: Error in /var/log/messages with each mail fetch

S1lv3rW1z4rd wrote:
30 Dec 2020, 12:58
Could this be my issue ?
Is it safe to remove that line ?

2020-12-30 11_56_53-Window.png
Hi,

Your stack trace indicates another issue, not related to this cronjob. It should be an empty Module setting.

- Roy
by root
29 Dec 2020, 18:37
Forum: Help
Topic: Error in /var/log/messages with each mail fetch
Replies: 5
Views: 109

Re: Error in /var/log/messages with each mail fetch

Hi, Check your System Configuration for changed event modules / event handler. At least one of them could have an empty Module setting. The easiest way to check is by exporting your System Configuration and use a text editor to find the entry/entries. If you find one check the settings and maybe res...
by root
29 Dec 2020, 18:06
Forum: Help
Topic: Error in /var/log/messages with each mail fetch
Replies: 5
Views: 109

Re: Error in /var/log/messages with each mail fetch

Hi, Ok so I just upgraded from 6.0.16 to 6.0.30 today. After some hickups with extra perl modules needed due to Znuny4OTRS the upgrade completed without errors. There are no extra Perl modules required by Znuny4OTRS-Repo. Pretty sure you talk about Moo and similar. They are new dependencies of OTRS....
by root
29 Dec 2020, 00:47
Forum: General
Topic: Deployment State auto set to Expired
Replies: 7
Views: 205

Re: Deployment State auto set to Expired

Hi drodralv,

Here an example build with PowerShell: https://gist.github.com/rkaldung/1ae7b8 ... f6867b557b

It contains the web service to import, my Computer class definition, and the PowerShell script.

- Roy
by root
23 Dec 2020, 18:32
Forum: General
Topic: Deployment State auto set to Expired
Replies: 7
Views: 205

Re: Deployment State auto set to Expired

wurzel wrote:
23 Dec 2020, 18:14
I use pending ticket linked to a CI.
And how is this done? Creating the ticket and link? Manually?

- Roy
by root
23 Dec 2020, 16:09
Forum: Help
Topic: Many doubts
Replies: 1
Views: 102

Re: Many doubts

Hi, Reporting - Is there a practical way to generate reports through OTRS? I see everywhere that there is an easy way through the "Statistics" tab, only that I cannot find this tab in my system. I wonder if this option is only available in the paid version. If so, how can I easily generate reports? ...
by root
23 Dec 2020, 14:39
Forum: Help
Topic: OTRS detected a possible network issues
Replies: 8
Views: 1701

Re: OTRS detected a possible network issues

[quote=emal011 post_id=170635 time=1608721272 user_id=33527
Where can be the problem?
[/quote]

Hi,

I guess it's related to your web server configuration.

- Roy
by root
23 Dec 2020, 11:13
Forum: General
Topic: Deployment State auto set to Expired
Replies: 7
Views: 205

Re: Deployment State auto set to Expired

Hi, Not within OTRS without development. The easiest for me would be using the GenericInterface: - Use the existing operation ConfigItem::ConfigItemSearch to find expired items - Set the to expired with the operation ConfigItem::ConfigItemUpdate Execute this via cron once a day and you're all set. -...
by root
18 Dec 2020, 14:05
Forum: Help
Topic: 6.0.30 + Oracle, Initial Problems
Replies: 5
Views: 125

Re: 6.0.30 + Oracle, Initial Problems

Hi Johan,

Did you run otrs.Console.pl Maint::Config::Rebuild after the manual installation?

- Roy
by root
17 Dec 2020, 20:23
Forum: Hilfe
Topic: Datenbank auslesen - dynamic_field (Object config)
Replies: 3
Views: 135

Re: Datenbank auslesen - dynamic_field (Object config)

Hi, Was spricht denn dagegen eine CSV-Datei zu erstellen? Die kann doch PowerBI auch nutzen. Alternativ mache ich folgendes auch schon mal öfters: - Report (Ticketliste) anlegen mit allen Daten die man braucht. - Einmal mit den Report als CSV eine eigene Tabelle anlegen, Tools wie DBeaver helfen hie...
by root
16 Dec 2020, 15:38
Forum: Allgemeines
Topic: E-Mail geht raus obwohl Sichtbar für Kunde nicht angehakt ist
Replies: 3
Views: 210

Re: E-Mail geht raus obwohl Sichtbar für Kunde nicht angehakt ist

Hi,

hier mal bildlich:
2020-12-16 at 2.37 PM.png
- Roy
by root
16 Dec 2020, 01:05
Forum: Help
Topic: OTRS 6 CE - ExternalTicketRecognition
Replies: 11
Views: 239

Re: OTRS 6 CE - ExternalTicketRecognition

Hi,

It looks like you did not complete the configuration: what about the FromAddressRegExp? Really @example.com?

- Roy

P.S.: Two other things: if it's urgent and import consider professional help, and why did you not just migrate your OTRS 4 to 6?
by root
15 Dec 2020, 07:27
Forum: Help
Topic: SSO AD OTRS 7
Replies: 9
Views: 209

Re: SSO AD OTRS 7

crythias wrote:
15 Dec 2020, 06:09
I should point out that Internet Explorer/Internet Options may need to "trust" the OTRS site in order to pass remote user.
That's true for Kerberos, but not for SAML (mod_auth_mellon).
by root
14 Dec 2020, 16:47
Forum: Help
Topic: SSO AD OTRS 7
Replies: 9
Views: 209

Re: SSO AD OTRS 7

Hi,

This one works fine: https://jdennis.fedorapeople.org/doc/me ... guide.html
Just the IdP is often something else.

Configure it in the beginning without keeping OTRS in mind, SAML has to work first.

- Roy
by root
14 Dec 2020, 11:51
Forum: Help
Topic: SSO AD OTRS 7
Replies: 9
Views: 209

Re: SSO AD OTRS 7

One more question before closing a topic. How to configure a webserver to retrieve and pass this header: $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} A properly configured Apache module like mod_auth_kerb, mod_auth_auth_gssapi, mod_auth_mellon, etc. populates this variable after successful authentic...
by root
11 Dec 2020, 14:29
Forum: Help
Topic: SSO AD OTRS 7
Replies: 9
Views: 209

Re: SSO AD OTRS 7

maro584 wrote:
11 Dec 2020, 13:48
If OTRS version 7 is not a topic here on this forum you can move this thread to trash.
It will, as soon as the vendor stands to his statements.

- Roy
by root
11 Dec 2020, 12:57
Forum: Help
Topic: Webservice: Search ID Customer by mobile phone
Replies: 4
Views: 110

Re: Webservice: Search ID Customer by mobile phone

Thank you for quick reply. That is precisely the problem. I know that is possible assign a CustomerUser to new ticket and I think that have to use the ID of CustomerUser but I don't see that there is an option using nph-genericinterface.pl to search the CustomerUser ID through their phone. Or yes? ...
by root
11 Dec 2020, 12:54
Forum: Help
Topic: SSO AD OTRS 7
Replies: 9
Views: 209

Re: SSO AD OTRS 7

Hi, Please contact the vendor, you should have a support contract. The title mentions version 7 and this is, at the moment?, not a community edition and not available for the public. The entry User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} says that the user is not populated in the environment...
by root
10 Dec 2020, 19:08
Forum: Help
Topic: [CLOSED] Customer Self Generate 2FA Secret Key
Replies: 2
Views: 100

Re: [Help] Customer Self Generate 2FA Secret Key

Hi Skullz, In the agent interface, it's the Javascript file var/httpd/htdocs/js/Core.Agent.SharedSecretGenerator.js which is added via Loader::Module::AgentPreferences###001-Framework to the preferences screen. The button is added via Javascript : $("#UserGoogleAuthenticatorSecretKey").parent().appe...