Search found 28 matches

by waikiki83
01 Aug 2014, 08:02
Forum: Help
Topic: Just installed OTRS on Windows, Got Error 500
Replies: 37
Views: 9289

Re: Just installed OTRS on Windows, Got Error 500

I realized during my last OTRS-Installation on Windows2008, that the PerlEX30.dll File is missing, in the Perl-Package "5.16.3.1604" from their webpage. Try an older one... or get the file from somewhere. Its not an OTRS-Bug AFAIK. Cheers swype I have resolved my problem installing an old version o...
by waikiki83
28 Nov 2013, 13:05
Forum: Help
Topic: HTML ITSM notification
Replies: 0
Views: 274

HTML ITSM notification

Hi,

does anybody knows how to make the ITSM Change Management Notification be an HTML email?
currently it is showing html tags on email.



thanks in advance!
by waikiki83
31 Oct 2013, 08:31
Forum: Help
Topic: show all queue in queue view even if there are no unlock
Replies: 1
Views: 314

show all queue in queue view even if there are no unlock

hi all,

is it possible all queues in queue view even if there are no unlock tickets on the queue?

thanks in advance.

regards,
aaron
by waikiki83
25 Oct 2013, 10:21
Forum: Help
Topic: error upgrading from 3.2.9 to 3.3 beta5
Replies: 2
Views: 372

Re: error upgrading from 3.2.9 to 3.3 beta5

thanks for the help with google but i have tried some of them but seems not related to the error :(

again appreciate your help :(
by waikiki83
25 Oct 2013, 08:27
Forum: Help
Topic: error upgrading from 3.2.9 to 3.3 beta5
Replies: 2
Views: 372

error upgrading from 3.2.9 to 3.3 beta5

Hi all, i am trying to upgrade from 3.2.9 to 3.3 beta5. i am encountering an error when running DBupdate-to-3.3.pl the error i am getting is: Connection is busy with results for another hstmt (SQL-HY000) Anybody who have idea on how i should be able to fix this? If i dont run this script i am not ab...
by waikiki83
05 Jul 2013, 10:04
Forum: Help
Topic: Automatic Logon with IIS and AD with OTRS
Replies: 0
Views: 189

Automatic Logon with IIS and AD with OTRS

Hi All, does anybody have tried to do automatic logon for otrs. i have managed to use AD integrated logon but it requires to click the "log in" button as it uses Windows authentication. We want to get rid of the login page. I have setup IIS and SSO using the link below: http://www.infobook.hu/Pages/...
by waikiki83
04 Jul 2013, 12:01
Forum: Help
Topic: IIS and single sign on
Replies: 10
Views: 2558

Re: IIS and single sign on

were you able to resolve your issue?

im having issue also implementing SSO with 3.2.8 with the latest installer :(

any help is greatly appreciated.
by waikiki83
26 Jun 2013, 12:22
Forum: Help
Topic: system crashes - Scalars leaked
Replies: 6
Views: 1884

Re: system crashes - Scalars leaked

how did you make it work?

thanks!
by waikiki83
21 Jun 2013, 15:15
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 4821

Re: Windows 2008 r2 install

hi mike,

apache still crashes.

thanks!
aaron
by waikiki83
01 Apr 2013, 10:34
Forum: Help
Topic: How to set a default SLA?
Replies: 2
Views: 380

Re: How to set a default SLA?

hi guys...

i also need this info...
if someone, please help us :)

thanks in advance....
by waikiki83
05 Dec 2012, 10:37
Forum: Help
Topic: Iphone Handle - Error 401 authentication required
Replies: 6
Views: 990

Re: Iphone Handle - Error 401 authentication required

hi jojo thanks for the quick response can you show us how to create an alternate URL?
does this mean we need another frontend where SSO is not configured?

please enlighten us.

thanks :)
by waikiki83
05 Dec 2012, 10:02
Forum: Help
Topic: Iphone Handle - Error 401 authentication required
Replies: 6
Views: 990

Re: Iphone Handle - Error 401 authentication required

im having the same issue and I also have sso.
can you help me as well?
by waikiki83
12 Sep 2012, 08:35
Forum: Help
Topic: after upgrade to 3.1.10 - cannot create ticket/change owner
Replies: 7
Views: 540

Re: after upgrade to 3.1.10 - cannot create ticket/change ow

here are the error i found on error.log

12 08:32:24 2012] -e: Malformed UTF-8 character (unexpected non-continuation byte 0x73, immediately after start byte 0xc5) in substitution iterator at c:/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 695.
Scalars leaked: 1


any idea??

please help
by waikiki83
11 Sep 2012, 18:34
Forum: Help
Topic: after upgrade to 3.1.10 - cannot create ticket/change owner
Replies: 7
Views: 540

Re: after upgrade to 3.1.10 - cannot create ticket/change ow

were having the same issues but i cannot delete the freetext field since im sure it was used already.
any alternative?

thanks!
by waikiki83
19 Mar 2012, 14:39
Forum: Help
Topic: convert DB from MSSQL to MYSQL
Replies: 7
Views: 665

Re: convert DB from MSSQL to MYSQL

Do you have mySQL configured to use the same codepage as default, as well as your tables codepage? Submit a SHOW CREATE TABLE article_plain; and see the last line. BTW: OTRS starting at 3.0 should per default use UTF-8![/quote] Thanks for the command and i found out that it is using UTF-8. Do you ha...
by waikiki83
29 Feb 2012, 02:26
Forum: Help
Topic: convert DB from MSSQL to MYSQL
Replies: 7
Views: 665

convert DB from MSSQL to MYSQL

hello guys need your help once again... we are trying to migrate our db from MSSQL to MYSQL we bought a tool for migration and the migration went smoothly however, when the details of the tickets are shown in OTRS it is garbage. all other data have no problem subject of emails, sender, etc... and wh...
by waikiki83
23 Feb 2012, 01:44
Forum: Help
Topic: help in updating mssql db from 3.0.9 to 3.1.1
Replies: 1
Views: 301

help in updating mssql db from 3.0.9 to 3.1.1

hi i am encountering errors when running the DBUpdate-to-3.1.mssql, the error message is: The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.ticket_flag' and the index name 'ticket_flag_per_user'. The duplicate key value is (3234, Seen, 28). Msg 1...
by waikiki83
16 Feb 2012, 05:32
Forum: Help
Topic: running mod_perl on windows 2008 and MSSQL
Replies: 4
Views: 693

Re: running mod_perl on windows 2008 and MSSQL

thanks.. I'm using strawberry perl that comes with the installation package from OTRS.
can you help me if there's difference...


thanks very much!!
by waikiki83
15 Feb 2012, 01:06
Forum: Help
Topic: running mod_perl on windows 2008 and MSSQL
Replies: 4
Views: 693

Re: running mod_perl on windows 2008 and MSSQL

thanks for the reply but got the following error when i tried to follow it:

': Read a PPD for 'http://cpan.uwinnipeg.ca/PPMPackages/10xx/mod_perl.ppd
it is not intended for this build of Perl (MSWin32-x86-multi-thread-5.12)

any help would be greatly appreciated. :o
by waikiki83
14 Feb 2012, 03:24
Forum: Help
Topic: running mod_perl on windows 2008 and MSSQL
Replies: 4
Views: 693

running mod_perl on windows 2008 and MSSQL

hi guys, i have been searching on how i can enable mod_perl module on my OTRS. it seems that this module is not running though i have configured it in my Apache. thing is perl.exe and httpd.exe consumes almost 100% of my cpu. can anybody shed light on my issue? running 3.0.9 on Windows 2008 and MSSQ...
by waikiki83
09 Sep 2011, 05:03
Forum: Help
Topic: Show my tickets in Dashboard
Replies: 0
Views: 365

Show my tickets in Dashboard

hi! im trying to create a dashlet to show only the tickets assigned to the login user but couldn't figure out how to do it.
in Sysconfig im trying the code

OwnerIds=Self-->{UserID}

but is getting an error with this.
any idea on how i can implement it?

thanks much!!
by waikiki83
09 Sep 2011, 03:28
Forum: Help
Topic: Show all tickets of agent
Replies: 0
Views: 365

Show all tickets of agent

hi..
is there a way i can create to show all tickets of an agent on all queues he/she belongs...

thanks!
by waikiki83
07 Sep 2011, 02:39
Forum: General
Topic: [SOLVED] Overview of tickets per Agent (owner)
Replies: 4
Views: 1469

Re: [SOLVED] Overview of tickets per Agent (owner)

can you please post exactly what the code you used?
i am actually thinking of having the same but it should only show the tickets assigned to the currently login agent.
by waikiki83
10 Aug 2011, 15:10
Forum: Help
Topic: inline image not showing in otrs 3.0.9
Replies: 0
Views: 402

inline image not showing in otrs 3.0.9

Hi guys,

any advise on what to do..
tickets which included images are not shown on tickets.
any idea would be appreciated.

thanks!
waikiki
by waikiki83
27 Jul 2011, 03:01
Forum: Help
Topic: OTRS 3.0.9 not auto fetching tickets
Replies: 23
Views: 3609

Re: OTRS 3.0.9 not auto fetching tickets

i changed this part in otrs.Cron4Win32.pl


my $PerlExe = "c:/OTRS/StrawberryPerl/perl/bin/perl.exe";
my $Directory = "c:/OTRS/OTRS/var/cron";
my $CronTabFile = "c:/OTRS/CRONw/crontab.txt";
my $OTRSHome = "c:/OTRS/OTRS/";

Hope this helps!
by waikiki83
26 Jul 2011, 14:21
Forum: Help
Topic: OTRS 3.0.9 not auto fetching tickets
Replies: 23
Views: 3609

Re: OTRS 3.0.9 not auto fetching tickets

just an update i already got mine solved.
my problem was that i got wrong path on my crontab.txt file
the path on this file comes from otrs.Cron4win32.pl
so I corrected also the paths inside otrs.Cron4win32.pl and got it working.
by waikiki83
26 Jul 2011, 04:58
Forum: Help
Topic: OTRS 3.0.9 not auto fetching tickets
Replies: 23
Views: 3609

Re: OTRS 3.0.9 not auto fetching tickets

@renee... here is the error message i got from Cronw\log folder

[2011/07/26 04:13:00] failed to start 'C:\Windows\system32\cmd.exe': The directory name is invalid.
by waikiki83
25 Jul 2011, 09:18
Forum: Help
Topic: OTRS 3.0.9 not auto fetching tickets
Replies: 23
Views: 3609

Re: OTRS 3.0.9 not auto fetching tickets

i have the same issues, also upgraded from 3.0.7 to 3.0.9.
if anyone has solved the issue please let us know.