Znuny and ((OTRS)) Community Edition

Hi, please log in the database,find a table configitem_definition, select ID to find your definition.

If you want to work again, delete it.

I wanto add a qucik search in ticket solving (agentticketzoom.pm). but I have a problem:

The page shows table data, but what I wanted is the ID corrlated ticket. What I can find is the <td>content</td>. How can I get the ticket id?

thanks very much!

Hi, Dear crythias

which dtl file? and how can I add the table? thanks for your kindly help.

Hi, I have a question now. When cusomers want to watch their tichets from customer panel. They only find the notification information. But they need all info, such as change queue, change priority, overtime,link other tickets and status( open, pending or closed). How to display the ticke progress? eg: