Znuny and ((OTRS)) Community Edition

I wanted to know if there is a queue view to see how a tree view of the queue, being able to browse the ticket inside of each queue and sub queue.

Queueview in OTRS allows you to see the ticket in the queue, but only of those unlocked.

Thanks.

hello all, I saw that you can use the ticket type, want to know how to be used and its limitations. For example, I currently use 4 queues (network, software, hardware, computers). I would be OK to use types to streamline the code, making a single queue with 4 types of tickets, what are the differenc...

Hello everyone,
Anyone have any idea how to create a statistic that shows me the number of open tickets divided by month throughout the year?
I tried various configurations in the statistics but I could not.
Thanks

Hello, thanks for the quick reply, I understood what you wrote to me and are things that I could add. The only thing I could do is add the name of the customer in each row. And 'possible? Can you give me an example? Thank you. es. AgentDashboardTicketGeneric.dtl but I could not make it work. <td> <d...

Hello, I wanted to know if there was a way to add them first and last name for each ticket in the dashboard as well as fields that are already there (priority, ticket number, description, time). I tried to see if I could find with {"Firstname"} AgentDashboardticketgeneric.dtl in the file b...

ok then I try to see if they give me answer, I saw that the gadget in the demo online users seem the same as the 3.x version.

sure, I put the files opm, the various files base64 codificaticon I used this site.
http://base64decode.org/

the file is too large OPM will place the link.
Any idea?

OPM:
http://www.cape-it.de/tl_files/cape-it_ ... -3.5.1.opm

version is the 2.4 unfortunately does not exist for the 3.x, but I have added the missing code in the files for version 3.0.10 dtl pm and then I created the files and internanalmessage.pm internalmessage.dtl.
if you open the files I posted in the code that you can see I've added comments.

I know but I had no response, are these files to make it work, maybe you need to register somewhere and internalmessage.dlt internalmessage.pm files that are not present in the original version ..

Hello, for some time I started to search the web if there was a way to send internal messages within dell'otrs. site: http://www.cape-it.de/current-kix4otrs.html OTRS demo: http://demo-otrs.cape-it.de/ I found a site that releases a plugin (. Opt) that allows you to make changes to the original OTRS...

This is the apache error of today, some one have any ideas? RROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Sep 22 16:06:27 2011 Message: Found no Queue for DeleteestQueue=DeletetQueue=Delete! Traceback (2752): Module: Kernel::System::Queue::QueueLookup (v1.129) Line: 494 Module: Kernel::Module...

This is the log of apache about this event. [Wed Sep 21 12:36:38 2011] [warn] [client 89.221.128.14] incomplete redirection target of '/otrs/index.pl' for URI '/' modified to 'http://xxx.dyndns.biz/otrs/index.pl' [Wed Sep 21 10:53:56 2011] [error] [client 89.221.128.14] File does not exist: C:/Prog...

I just upgraded my OTRS from 3.0.08 to 3.0.10, you have to do the upgrade: 1. Make a copy of back up. 2. Stop the OTRS. 3. Copy the config directory in for example C: \ Program Files (x86) \ OTRS \ OTRS \ Kernel 4. Copy the file (example) it.pm languages ​​folder if by chance you edited it. 5. If yo...

I want to lock out the ticket in the field if you enter a customer name that is not in the database, and is not associated with any customer.
Does anyone have any idea how to do it?
Thank you.

Hello.
I upgraded from 3.8 to 3.10 and since I did the update every time I load the OTRS mail automatically.
How do I disable the automatic loading of mail in OTRS?
thanks.

Hello everyone, does not always happen, but I have an increasingly frequent problem, when I add notes or change of operator I get stuck for a minute. I have seen many errors in windows event log apache crashes and restarts, but I can not understand what they are. Errors instead. Can anyone help me? ...

Hello everyone! Some time ago I went looking for a way to have a chat in OTRS to communicate with my colleagues in different locations, until I managed to fit a chat php open source (http://www.phpfreechat.net/) and use it in the dashboard. To use it I attached the modified package and simplified fr...

Hello, if someone helps me understand what happened there would be grateful. OTRS has successfully downloaded all the mail from IMAP server but I have no ticket created in otrs and the mail in imap server disappeared. On the mail server of course are been removed, but I looked in the OTRS DB but not...

I wanted to know if it is normal for OTRS crashes when I insert a tichet without putting the operator (-), and how you can solve the problem

Hello,
someone can tel me how to configure OTRS to send mail with Gmail Account (send Notification to user) ,
I've installed OTRS in win 2003 server.
Thanks!!

To add a new button in the Actions pane, simply add a string to line 23 of file AdminCustomerUser.dtl, For example, I've added it to create a quick ticket to see a photo. Place this information to those who want to add some function in more:) <!-- dtl:block:ActionOverview --> <li> <a href="$Env...

I installed OTRS ITSM 3.0.3. and I can not see any information about sevices and Service Level Agreement on the opening page ticket, they are empty.
What should I do?
Thanks

I would like to modify the ‘Add Change’ form (ITSM Change -> New in CMBD menù) so it contains more text fields similar to ‘Description’ and ‘Justification’ and add someone else. I want anso rename attributes on this form. How can i do this? Finaly I want to modify the table of the summary in ITSM CM...

good question!! I also wondered if I can change or add information to the Customer Information panel in the lower right of AgentTichetZoom (EX http://localhost/otrs/index.pl?Action=AgentTicketZoom;TicketID=4), because I have added new information fields in the database of the client. Someone can hel...

Hello everyone.
I changed and added information about users, I want to know if i can add even more information on the form to the right when you receive a ticket (see image).
Thanks.

Roccon Manuel

Form to add information:
Added information in the reviews: