I also had this problem.
First i had to install cpanm because cpan was giving me 'killed' messages when trying to upgrade the perl module.
curl -L http://cpanmin.us | perl - --self-upgrade
After that i could upgrade the module and my problem was solved:
cpanm Net::SMTP
Search found 31 matches
- 14 Dec 2017, 07:17
- Forum: Help
- Topic: Unexpected EOF when sending attachments larger than 8 Kb
- Replies: 9
- Views: 7269
- 14 Dec 2017, 07:17
- Forum: Help
- Topic: impossible to send message to
- Replies: 8
- Views: 4680
Re: impossible to send message to
Thank you, i was able to fix my problem with the tips in that thread. I will post back there!
- 13 Dec 2017, 17:01
- Forum: Help
- Topic: impossible to send message to
- Replies: 8
- Views: 4680
Re: impossible to send message to
Anyone who can help? This issue is still haunting me on a daily basis. I just found out that certain html code inside the body of the ticket also prevents me from sending.
- 11 Dec 2017, 15:26
- Forum: Help
- Topic: impossible to send message to
- Replies: 8
- Views: 4680
Re: impossible to send message to
What happens is that i cannot reply to a ticket that either has an inline image like this:
Or when i add an attachment to my reply. In both situations i get this error screen and don't know what's causing it:
Or when i add an attachment to my reply. In both situations i get this error screen and don't know what's causing it:
- 09 Dec 2017, 17:45
- Forum: Help
- Topic: impossible to send message to
- Replies: 8
- Views: 4680
Re: impossible to send message to
Can anyone help? I have no idea how to diagnose this problem or to solve it.
- 06 Dec 2017, 13:02
- Forum: Help
- Topic: impossible to send message to
- Replies: 8
- Views: 4680
Re: impossible to send message to
I thought i had replied to this already but it seems not....
cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.23
BUILDDATE = Tue Sep 12 01:53:35 CEST 2017
BUILDHOST = otrsbuild.otrs.com
- 23 Nov 2017, 13:49
- Forum: Help
- Topic: How to check OTRS version?
- Replies: 7
- Views: 29315
Re: How to check OTRS version?
Thanks for your response!
This is my version:
cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.23
BUILDDATE = Tue Sep 12 01:53:35 CEST 2017
BUILDHOST = otrsbuild.otrs.com
This is my version:
cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.23
BUILDDATE = Tue Sep 12 01:53:35 CEST 2017
BUILDHOST = otrsbuild.otrs.com
- 22 Nov 2017, 17:26
- Forum: Help
- Topic: impossible to send message to
- Replies: 8
- Views: 4680
impossible to send message to
Ever since i upgraded my VPS to Ubuntu 16.4 and OTRS to 5 i have problems when sending e-mails that include images or attachments. Here is an example: Backend ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Wed Nov 22 16:18:14 2017 Message: Impossible to send message to: "Hans Potharst" <h...
- 01 Nov 2017, 21:45
- Forum: Help
- Topic: System Email Addresses Management error
- Replies: 4
- Views: 6234
Re: System Email Addresses Management error
I'm having the same problem. I'm getting DNS problem: query timed out messages in my OTRS log. And i can't reply to tickets anymore. When i turn off the MX check in Framework>Core it works again. But it was working fine before. As far as i know the only thing that was changed is that i changed my Ub...
- 10 Oct 2017, 11:27
- Forum: Help
- Topic: 500 error when sending e-mails
- Replies: 2
- Views: 1378
Re: 500 error when sending e-mails
Thank you, i could have sworn i did that multiple times, did that just now again and seems to be working apart from one existing ticket which i guess got stuck in between de upgrade process.
- 09 Oct 2017, 22:08
- Forum: Help
- Topic: 500 error when sending e-mails
- Replies: 2
- Views: 1378
500 error when sending e-mails
I upgraded Ubuntu this weekend from 14 to 16 and since then i have this problem with OTRS. The webserver is giving me a 500 error after sending however the e-mail does get succesfully delivered. I'm using SMTPS as sendmail setting. When i enable SMTP debugging via nano /opt/otrs/Kernel/System/Email/...
- 18 Aug 2015, 17:41
- Forum: Help
- Topic: GenericAgent: can't open .../DynamicField/....
- Replies: 8
- Views: 2832
Re: GenericAgent: can't open .../DynamicField/....
Just posting back that i'm not getting any errors anymore, i guess i must have missed that step during the installation, thanks again Crythias! Case closed.
- 18 Aug 2015, 16:41
- Forum: Help
- Topic: GenericAgent: can't open .../DynamicField/....
- Replies: 8
- Views: 2832
Re: GenericAgent: can't open .../DynamicField/....
Thanks. I did:
Waiting to see if i get any more errors.
Also fixed the code tags.
Code: Select all
sudo usermod -a -G www-data otrs
Also fixed the code tags.
- 18 Aug 2015, 16:06
- Forum: Help
- Topic: GenericAgent: can't open .../DynamicField/....
- Replies: 8
- Views: 2832
Re: GenericAgent: can't open .../DynamicField/....
Thanks Crythias. I've added the original error to my OP and please also see at the bottom of the post before yours (update2) i was just editing it when you split this topic. edit: just received this error: mkdir /opt/otrs/var/tmp/CacheFileStorable/Group/7/f: Permission denied at /opt/otrs/Kernel/Sys...
- 18 Aug 2015, 14:48
- Forum: Help
- Topic: GenericAgent: can't open .../DynamicField/....
- Replies: 8
- Views: 2832
Re: GenericAgent: can't open .../DynamicField/....
Well, i've read through the entire thread again. This is what i have: No duplicate entries in cron: crontab -l -u otrs # Who gets the cron emails? #MAILTO="info@xxxxx.xx" # delete expired cache weekly (Sunday mornings) 20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null 30 0 * ...
- 17 Aug 2015, 17:00
- Forum: Help
- Topic: GenericAgent: can't open .../DynamicField/....
- Replies: 8
- Views: 2832
GenericAgent: can't open .../DynamicField/....
Hi, I'm getting these errors via cron mail: ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.18.2 OS: linux Time: Tue Aug 18 15:40:02 2015 Message: Can't write '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/6/7/6732332f2164b22a374a2cd7c080aea3': Permission denied Traceback (10963): Module: Kernel::Sys...
- 16 Aug 2015, 19:14
- Forum: Help
- Topic: Perl v5.10.0 required--this is only v5.8.8
- Replies: 2
- Views: 3353
Perl v5.10.0 required--this is only v5.8.8
Hi, I've been at this for hours, it's not really an OTRS issue but more my CentOS5 box making me grumpy. I succefully upgraded the database but when i want to run the scripts/DBUpdate-to-3.3.pl i get this: [root@support otrs]# su -s /bin/bash -c "scripts/DBUpdate-to-3.3.pl" otrs Perl v5.10...
- 16 Aug 2015, 01:33
- Forum: General
- Topic: Upgrading from 2.3.4 -> 2.4.12 -> 3.0.12 -> 3.1.4
- Replies: 2
- Views: 5010
Re: Upgrading from 2.3.4 -> 2.4.12 -> 3.0.12 -> 3.1.4
I know it has been 3 years since the last post but i also ran into this issue and i'm just posting my fix here. The error message you get is because something went wrong with the database upgrade which was supposed to be performed in the previous step. According to the OTRS upgrade manual you have t...
- 25 May 2012, 12:23
- Forum: Help
- Topic: Problems after harddisk full
- Replies: 1
- Views: 872
Problems after harddisk full
Hi, A few days ago the harddisk from the server got filled due to a nightly process. OTRS stopped working because it could not connect to MySQL anymore. After creating space again OTRS seemed to work only now i keep getting these messages: Duplicate entry '16226' for key 1, SQL: 'INSERT INTO ticket_...
- 12 Apr 2012, 05:20
- Forum: Help
- Topic: problem with gmail smtptls
- Replies: 1
- Views: 968
problem with gmail smtptls
in the sendmail module i had configured Gmail via smtp TLS. the emails would send but in the email would be the email address from the Gmail account i used instead of the defined queue address. when i switched back to another regular smtp account otrs would show the queue address again. any idea why...
- 06 Mar 2012, 03:10
- Forum: Help
- Topic: Ticketnumber mystery and approach to report billable hours
- Replies: 2
- Views: 1329
Re: Ticketnumber mystery and approach to report billable hou
I still don't understand very well how the time accounting feature works. Is there a good guide somewhere?
- 01 Mar 2012, 04:56
- Forum: Help
- Topic: Ticketnumber mystery and approach to report billable hours
- Replies: 2
- Views: 1329
Ticketnumber mystery and approach to report billable hours
Hi all, First off i have have a question about what is the best way to approach the following situation. Me and a colleague have been working in OTRS for 2 months now and i want to invoice our clients for time we spent on tickets. I need to specify the time i spent on tickets separated from my colle...
- 24 Feb 2012, 02:25
- Forum: Help
- Topic: Translate merged ticket message
- Replies: 1
- Views: 1096
Translate merged ticket message
Hi,
When i merge a ticket it's possible to send this message to the customer:
When i merge a ticket it's possible to send this message to the customer:
Where can i edit this template? I can't find it.Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".
- 01 Feb 2012, 14:47
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
Re: OTRS extremely slow
Yes, but didn't work. But someone helped me out and it's all good now. Don't know what he changed to get DBI working but he said the setting query_cache_size=1000000000 was too high. Thanks for your support!
- 31 Jan 2012, 23:42
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
Re: OTRS extremely slow
OK i just uncommented those lines but i'm still getting the same warning message with the Support test.
- 31 Jan 2012, 05:56
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
Re: OTRS extremely slow
Bump ^
- 26 Jan 2012, 07:15
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
Re: OTRS extremely slow
Thanks. I resolved all those messages except for the DBI one. I found this FAQ article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=331 So i went inside apache2-perl-startup.pl and it turned out that these lines already were uncommented: use Apache::DBI (); Apache::DBI->connect_on...
- 22 Jan 2012, 17:27
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
Re: OTRS extremely slow
What should value should i give query_cache_size ?
I probably should also change query cache limit?
I probably should also change query cache limit?
- 21 Jan 2012, 07:46
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
Re: OTRS extremely slow
Thanks for the response guise :) Even with 1 user i need 2GB? OK I also tried the Support module and it gave me these warnings: Check "max_allowed_packet" setting. "max_allowed_packet" should be higher then 7 MB (it's 1 MB). Check "query_cache_size" setting. The setting...
- 18 Jan 2012, 04:42
- Forum: Help
- Topic: OTRS extremely slow
- Replies: 13
- Views: 3942
OTRS extremely slow
Hi, OTRS is very slow for me. I'm the only user on the system right now. It is installed on a VPS with 512MB virtual RAM and 1Ghz virtual CPU. I have enabled the performance log, i see a lot of extreme response times which correspond with my experience. Only i have no idea how to improve them. Any h...
- 15 Aug 2011, 15:28
- Forum: General
- Topic: Integration with Oracle
- Replies: 2
- Views: 1228
Integration with Oracle
Hi,
I have customer who possibly wants to integrate OTRS with Orcale. Is this possible? And if yes where can i find a developer who can do this?
Looking forward to any responses, thanks in advance.
I have customer who possibly wants to integrate OTRS with Orcale. Is this possible? And if yes where can i find a developer who can do this?
Looking forward to any responses, thanks in advance.