Search found 37 matches
- 06 Oct 2012, 22:40
- Forum: Help
- Topic: syntax error at DBUpdate-to-3.1.mysql.sql
- Replies: 2
- Views: 1358
Re: syntax error at DBUpdate-to-3.1.mysql.sql
Sorry got confused there. I figured it out. Thanks for the tips.
- 06 Oct 2012, 19:38
- Forum: Help
- Topic: syntax error at DBUpdate-to-3.1.mysql.sql
- Replies: 2
- Views: 1358
syntax error at DBUpdate-to-3.1.mysql.sql
Hi All, Anyone can help?After running DBUpdate-to-3.1.mysql.sql | mysql -p -f -u root otrs I got this error : [root@helpdesk scripts]# perl DBUpdate-to-3.1.mysql.sql | mysql -p -f -u root otrs Bareword found where operator expected at DBUpdate-to-3.1.mysql.sql line 7, near ") NULL" (Missin...
- 29 Sep 2012, 10:23
- Forum: Help
- Topic: Installing and Upgrading to OTRS 3.1.x or higher
- Replies: 2
- Views: 1039
Re: Installing and Upgrading to OTRS 3.1.x or higher
Thank you. Is it necessary to upgrade to beta (otrs-3.1.0.beta1-01.noarch.rpm) until the latest beta package (otrs-3.1.0.beta5-01.noarch.rpm), before upgrading to 3.1 (otrs-3.1.0.rc1-01.noarch.rpm)? Or can I skip the beta part, say for example : From otrs-3.0.16-01.noarch.rpm to otrs-3.1.0.rc1-01.no...
- 28 Sep 2012, 14:29
- Forum: Help
- Topic: Installing and Upgrading to OTRS 3.1.x or higher
- Replies: 2
- Views: 1039
Installing and Upgrading to OTRS 3.1.x or higher
Hi Moderators,
Just few questions and queries :
1. Is version 3.1.x or higher is free?Do I need a license to continue using it in production?
2. If can use for free, can I upgrade from 3.0.16 to 3.1.10?
2. If not, which free version can i use in production?
Thank you very much!
Just few questions and queries :
1. Is version 3.1.x or higher is free?Do I need a license to continue using it in production?
2. If can use for free, can I upgrade from 3.0.16 to 3.1.10?
2. If not, which free version can i use in production?
Thank you very much!
- 26 Apr 2012, 05:17
- Forum: Help
- Topic: Apache Warning Error after removing ScriptAlias
- Replies: 0
- Views: 650
Apache Warning Error after removing ScriptAlias
Hi All, I followed the topic on how to get rid of /otrs URI and was able to get this error on my apache : [root@helpdesk ~]# service httpd restart Stopping httpd: [ OK ] Starting httpd: [Thu Apr 26 11:06:38 2012] [warn] The Alias directive in /etc/httpd/conf/httpd.conf at line 539 will probably neve...
- 26 Apr 2012, 05:12
- Forum: Help
- Topic: Images at FAQ are not displaying after removing URI
- Replies: 1
- Views: 793
Re: Images at FAQ are not displaying after removing URI
Consider this as resolved as I have manually uploaded the images on FAQ. Thank you
- 17 Apr 2012, 07:11
- Forum: Help
- Topic: Images at FAQ are not displaying after removing URI
- Replies: 1
- Views: 793
Images at FAQ are not displaying after removing URI
After following this forum http://forums.otterhub.org/posting.php?mode=reply&f=61&t=8978 The images are not displayed on the articles for all users (agent,customer,public) It seems that the image path is still using the old URL such as /otrs/index.pl, /otrs/customer.pl and /otrs/public.pl. C...
- 21 Jan 2012, 08:25
- Forum: Help
- Topic: Customers unable to login with multiple domain/LDAP
- Replies: 5
- Views: 3026
Re: Customers unable to login with multiple domain/LDAP
Thanks crythias! You are the MASTER!
- 20 Jan 2012, 14:16
- Forum: Developers
- Topic: How to add an Owner filter to dashboard
- Replies: 6
- Views: 8849
Re: How to add an Owner filter to dashboard
hi can share your code of AgentDasboardTicketGeneric.dtl
Thanks.
Thanks.
- 20 Jan 2012, 13:53
- Forum: Help
- Topic: Is it possible to sign my auto-response with my PGP key?
- Replies: 1
- Views: 841
Re: Is it possible to sign my auto-response with my PGP key?
Already figured out and need some coding out here. Can be resolved. Thanks
- 20 Jan 2012, 13:52
- Forum: Help
- Topic: Customers unable to login with multiple domain/LDAP
- Replies: 5
- Views: 3026
Re: Customers unable to login with multiple domain/LDAP
Thanks, can be more specific. On which part I should give a number?
The code is attached and can help post the link here. Thanks
The code is attached and can help post the link here. Thanks
- 20 Jan 2012, 13:48
- Forum: Help
- Topic: How to point GPG folder to another server?
- Replies: 4
- Views: 2004
Re: How to point GPG folder to another server?
Considered resolved. Thank you very much for the help.
- 20 Jan 2012, 13:47
- Forum: Help
- Topic: How to make PRIORITY a mandatory field?
- Replies: 5
- Views: 2817
Re: How to make PRIORITY a mandatory field?
Thanks crythias. Considered resolved
- 25 Oct 2011, 14:09
- Forum: Help
- Topic: Customers unable to login with multiple domain/LDAP
- Replies: 5
- Views: 3026
Re: Customers unable to login with multiple domain/LDAP
Hi Guys,
Please help. I need to work with multiple domains for customer login.
Thank you in advance!
Please help. I need to work with multiple domains for customer login.
Thank you in advance!
- 13 Oct 2011, 14:35
- Forum: Help
- Topic: Customers unable to login with multiple domain/LDAP
- Replies: 5
- Views: 3026
Customers unable to login with multiple domain/LDAP
Hi All, I have configured two domains to query for customers using LDAP. I am able to see those customers under "Customer" tab, however they are not able to login thru customer portal (/customer.pl) And also when using one domain everything is ok. Upon adding another one, this problem happ...
- 30 Aug 2011, 10:51
- Forum: Help
- Topic: Is it possible to sign my auto-response with my PGP key?
- Replies: 1
- Views: 841
Is it possible to sign my auto-response with my PGP key?
Hi All,
I have configure OTRS with PGP enabled but my auto-response are not signed with my secret key.
Is it possible to have it signed before sending out to customers?
I have configure OTRS with PGP enabled but my auto-response are not signed with my secret key.
Is it possible to have it signed before sending out to customers?
- 29 Aug 2011, 12:49
- Forum: Help
- Topic: Accidentally removed index.pl file
- Replies: 4
- Views: 1840
Re: Accidentally removed index.pl file
Brilliant! It is resolved!
Thanks renee!You are truly a OTRS Wizard!
Thanks renee!You are truly a OTRS Wizard!
- 29 Aug 2011, 12:17
- Forum: Help
- Topic: Accidentally removed index.pl file
- Replies: 4
- Views: 1840
Re: Accidentally removed index.pl file
Thanks Renee,
I have already the copy and loaded in the same location but somehow cannot make it work. Still having the same error.
Do you have the procedure the restore the file?
I have already the copy and loaded in the same location but somehow cannot make it work. Still having the same error.
Do you have the procedure the restore the file?
- 29 Aug 2011, 12:01
- Forum: Help
- Topic: Accidentally removed index.pl file
- Replies: 4
- Views: 1840
Accidentally removed index.pl file
Hi Guys, I accidentally removed the index.pl file from /opt/otrs/bin/cgi-bin. Is there a way to put this back without redoing or reinstalling everything? I am actually getting a 500 Internal Server Error : Internal Server Error The server encountered an internal error or misconfiguration and was una...
- 29 Aug 2011, 09:24
- Forum: Help
- Topic: How to make my private PGP key as default?
- Replies: 0
- Views: 606
How to make my private PGP key as default?
Hi Guys, I have implemented PGP on our system and would like to make my private key as default. I want to automatically "Sign" all outgoing emails with my private key. Upon creating new email ticket, I want to remove the "-none-" selection on the "Sign : " drop down sel...
- 21 Aug 2011, 08:56
- Forum: Help
- Topic: How to point GPG folder to another server?
- Replies: 4
- Views: 2004
Re: How to point GPG folder to another server?
Is it possible or anyone have tried tweaking the PreferencesPGP.pm file to throw the file to another server?
Thanks in advance!
Thanks in advance!
- 18 Aug 2011, 16:54
- Forum: Help
- Topic: How to make PRIORITY a mandatory field?
- Replies: 5
- Views: 2817
Re: How to make PRIORITY a mandatory field?
Hi Crythias, Actually the problem is to correct the PRIORITY everytime an agent creates a phone or email ticket. Giving a default 3 Standard is also not the correct approach for our environment. For workaround, I have created a "-" PRIORITY to avoid always giving default 3 Standard everyti...
- 18 Aug 2011, 08:29
- Forum: Help
- Topic: How to point GPG folder to another server?
- Replies: 4
- Views: 2004
How to point GPG folder to another server?
Hi All, Currently we have two instance of OTRS running, one for customer page and the other for agent/administration page which connects to one Database server. Apparently, got two separate servers for Customer and Agent page. AFAIK, GPG folder (.gnupg) stores all keys locally. Since customers uploa...
- 18 Aug 2011, 08:18
- Forum: Help
- Topic: How to make PRIORITY a mandatory field?
- Replies: 5
- Views: 2817
How to make PRIORITY a mandatory field?
I wanted to make PRIORITY selection for new phone and email ticket to be mandatory at agent page.
Is this possible?Please advise. Many Thanks
Is this possible?Please advise. Many Thanks
- 16 Aug 2011, 12:19
- Forum: Help
- Topic: decrypt message
- Replies: 13
- Views: 4154
Re: decrypt message
Thanks jojo,
I already figured out the issue. It is because of our Email (Anti virus/filtering) partner. It is scanning and appending a note under the emails.
I already figured out the issue. It is because of our Email (Anti virus/filtering) partner. It is scanning and appending a note under the emails.
- 16 Aug 2011, 11:53
- Forum: Help
- Topic: Crypt private key passphrase
- Replies: 5
- Views: 2450
Re: Crypt private key passphrase
Thanks jojo for the clarifications and very swift response.
Can we add this as a feature request. Many Thanks!
Can we add this as a feature request. Many Thanks!
- 16 Aug 2011, 10:19
- Forum: Help
- Topic: Crypt private key passphrase
- Replies: 5
- Views: 2450
Crypt private key passphrase
Hi All, Is there a way to crypt the passpharase of your own private key displayed at Sysconfig>Framework>Crypt::PGP? It seems that it is displayed as plain text on the web. For some reasons, we need to hide and make it confidential due to security reasons. By the way, I have tried crypting using otr...
- 11 Aug 2011, 14:13
- Forum: Help
- Topic: decrypt message
- Replies: 13
- Views: 4154
Re: decrypt message
Any related topic sending encrypted HTML format emails ?
Many Thanks for the assistance!
Many Thanks for the assistance!
- 08 Aug 2011, 15:46
- Forum: Help
- Topic: decrypt message
- Replies: 13
- Views: 4154
Re: decrypt message
Thanks a lot! I think I have figure this out and got it working. I have re-done the process and was able to see private key on the list. However when sending HTML format email it is still displaying the encrypted message. From: customer@company.com To: otrs@company.com Attachment: PGPexch.htm.pgp, 3...
- 08 Aug 2011, 10:35
- Forum: Help
- Topic: decrypt message
- Replies: 13
- Views: 4154
Re: decrypt message
For import the private key in the PGP admin area :
A. Kindly confirm which admin area are you referring,
1.) Admin>PGP Keys
2.) Sysconfig>Framework>Crypt::PGP>PGP::Key::Password
Thank you!
A. Kindly confirm which admin area are you referring,
1.) Admin>PGP Keys
2.) Sysconfig>Framework>Crypt::PGP>PGP::Key::Password
Thank you!
- 08 Aug 2011, 09:25
- Forum: Help
- Topic: decrypt message
- Replies: 13
- Views: 4154
Re: decrypt message
1. Did you import your private key? Kindly advise how to do this? What I done is to put it inside Crypt::PGP>PGP::Key::Password 2. Is it visible in admin pgp area? Only public keys of OTRS and customers are visible at Admin page. Do I need to import to the admin page? 3. Is the mail encrypted with c...
- 08 Aug 2011, 07:51
- Forum: Help
- Topic: decrypt message
- Replies: 13
- Views: 4154
Re: decrypt message
Hi All, I followed the manual at http://doc.otrs.org/3.0/en/html/configure-pgp.html but it still giving me the same error (gpg: No private key found to decrypt this message!) I also tried hard coding the below code to Config.pm file of OTRS, but seems not working. # ---------------------------------...
- 03 Aug 2011, 13:52
- Forum: Help
- Topic: Sent no 'auto reply' for Ticket [ticket #]
- Replies: 7
- Views: 3771
Re: Sent no 'auto reply' for Ticket [ticket #]
Hi All, We are also facing the same issue here. We have the same setup where customers sends email to support@company.com and will be replicated to otrs@company.com. On the other hand, OTRS fetches email from otrs@company.com via POP3S. We have configured "support@company.com" as SYSTEM EM...
- 30 Jun 2011, 11:57
- Forum: Help
- Topic: Tag TicketFreeText to existing SLA
- Replies: 4
- Views: 1615
Re: Tag TicketFreeText to existing SLA
This is when customers who send email using their personal email address account (ex. @yahoo.com @ gmail.com @hotmail.com). This is for some reason that some customers used their personal email addresses, especially the Bosses. :) Since OTRS will not recognized those email addresses as customers and...
- 29 Jun 2011, 08:39
- Forum: Help
- Topic: Tag TicketFreeText to existing SLA
- Replies: 4
- Views: 1615
Re: Tag TicketFreeText to existing SLA
Hi All,
Anyone can help to sort this out? Many Thanks in advance!
Anyone can help to sort this out? Many Thanks in advance!
- 24 Jun 2011, 07:13
- Forum: Help
- Topic: Tag TicketFreeText to existing SLA
- Replies: 4
- Views: 1615
Tag TicketFreeText to existing SLA
Hi All, I have enabled TicketFreeText Key1 and Key2 for customers who are not registered to my OTRS system. Now I want to tag this Service and SLA to my existing Services and SLAs. This is to trigger the existing SLA when an agent creates a ticket in phone and email ticket. I have attached the scree...
- 04 May 2011, 10:34
- Forum: General
- Topic: How is backup OTRS 3.x in Windows 2008?
- Replies: 7
- Views: 3407
Re: How is backup OTRS 3.x in Windows 2008?
Hi Reva,
This sounds interesting. Would you mind sharing us your script?Or maybe can keep between us by sending via PM.
Many Thanks and have a great day!
This sounds interesting. Would you mind sharing us your script?Or maybe can keep between us by sending via PM.
Many Thanks and have a great day!