Search found 37 matches

by danchitu86
07 Feb 2017, 08:15
Forum: Help
Topic: CustomerID field is blank in Ticket infromation
Replies: 4
Views: 828

Re: CustomerID field is blank in Ticket infromation

Guys, any ideas?

In OTRS demo available on otrs.com this field is also empty. How can my agents find fast all the tickets of one client?
by danchitu86
02 Feb 2017, 15:52
Forum: Help
Topic: CustomerID field is blank in Ticket infromation
Replies: 4
Views: 828

Re: CustomerID field is blank in Ticket infromation

Our tickets are created via POP3 emails. In 5.0.13 (from which we have upgraded today) we could click on the customer ID in the right when zooming a ticket and see the full ticket history of that client in DB. Customers are not created in the DB. I am searching for a way to do this in 5.0.16. Thank ...
by danchitu86
02 Feb 2017, 14:40
Forum: Help
Topic: CustomerID field is blank in Ticket infromation
Replies: 4
Views: 828

CustomerID field is blank in Ticket infromation

After upgrading to 5.0.16, CustomerID is blank in Ticket information frame. I have two OTRS instances, same issue.

Can you please advice?
by danchitu86
13 May 2016, 10:53
Forum: Help
Topic: OTRS 5.0.9 CentOS installation - Internal Server Error
Replies: 6
Views: 1567

Re: OTRS 5.0.9 CentOS installation - Internal Server Error

Thank you both! Now mod_filter Usage in active and webserver is working faster! One short off topic question: How can I find all settings from Admin>System Administration>SysConfig that are not default? I want to check my settings from the old instance I want to replace (v3.2.3) and set them on 5.0....
by danchitu86
13 May 2016, 09:19
Forum: Help
Topic: OTRS 5.0.9 CentOS installation - Internal Server Error
Replies: 6
Views: 1567

Re: OTRS 5.0.9 CentOS installation - Internal Server Error

Thank you, SELinux was the issue. Maybe it is a good idea to add this to the user guide. CentOS 6.7 had this enabled by default. I have now some slow performance issue - the webpages are not loading as fast as my old instance (OTRS 3.2.3 installed on Windows). I have check in Support Data Collector ...
by danchitu86
12 May 2016, 13:45
Forum: Help
Topic: OTRS 5.0.9 CentOS installation - Internal Server Error
Replies: 6
Views: 1567

OTRS 5.0.9 CentOS installation - Internal Server Error

Hi all! I did a fresh install of otrs-5.0.9-01.noarch.rpm on a CentOS 6.7 (tried both 32 and 64 bit). After following all the steps from the user guide http://otrs.github.io/doc/manual/admin/stable/en/html/installation.html#installation-on-centos I can't access the installer at: http://172.18.7.21/o...
by danchitu86
20 Apr 2016, 15:06
Forum: Help
Topic: OTRS pdf file forward - damaged file
Replies: 1
Views: 390

OTRS pdf file forward - damaged file

Hi all! I need your help related to a bug in our OTRS platform: When we forward some pdf files, they are delivered by e-mail to customers corrupted. We are using OTRS 3.2.3 on Windows. I have these random two errors: * Insufficient data for an image - after you hit OK a blank doc is opened with the ...
by danchitu86
09 Feb 2015, 11:28
Forum: Help
Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
Replies: 5
Views: 1349

Re: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.

I have fixed that, but now I have this error: I can not understand what is wrong, should I delete that article? There is no attachment to it. NOTICE: 4168/26308 (TicketID:5434) NOTICE: 4169/26308 (TicketID:5435) NOTICE: 4170/26308 (TicketID:5436) NOTICE: 4171/26308 (TicketID:5437) NOTICE: 4172/26308...
by danchitu86
09 Feb 2015, 09:11
Forum: Help
Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
Replies: 5
Views: 1349

Re: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.

I found the ticket, but how can I delete the attachment from that article?


Thank you!
by danchitu86
21 Jan 2015, 08:59
Forum: Help
Topic: Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.
Replies: 5
Views: 1349

Error with otrs.ArticleStorageSwitch.pl - DB to FS. Unsuccessful stat on filename.

Hello, I had to change the location of attachment from DB to FS. When I tried to run the script to export old articles to FS, after some minutes, I received an error. It could be related to a length bigger than 255 char, but I am not sure. Even if this is the case, how can I resolve the issue? The s...
by danchitu86
26 Aug 2014, 09:35
Forum: Help
Topic: CKEditor losing color during Paste To Word function [SOLVED]
Replies: 8
Views: 1998

Re: CKEditor losing color during Paste To Word function

Can you please tell me where should I insert these two rows in Core.UI.RichTextEditor.js?

config.pasteFromWordRemoveFontStyles = false;
config.pasteFromWordRemoveStyles = false;

Thank you!
by danchitu86
12 Feb 2014, 13:51
Forum: Help
Topic: Adding 2 attachments clears TO and CC fileds
Replies: 0
Views: 286

Adding 2 attachments clears TO and CC fileds

Hello! We have OTRS 3.2.3 installed on Windows 2008 R2. In the forwarding window of a ticket, if in TO or CC fileds there are more than 1 recepient and we upload two attachment only one recepient remains in TO and one in CC. You can see this in the pictures bellow. If i press the Delete button the s...
by danchitu86
11 Feb 2014, 08:41
Forum: Help
Topic: Quoting all participant on Reply
Replies: 2
Views: 344

Re: Quoting all participant on Reply

nothing? :D
by danchitu86
27 Jan 2014, 08:50
Forum: Help
Topic: Quoting all participant on Reply
Replies: 2
Views: 344

Re: Quoting all participant on Reply

Any tips, please?
by danchitu86
21 Jan 2014, 10:06
Forum: Help
Topic: Quoting all participant on Reply
Replies: 2
Views: 344

Quoting all participant on Reply

Hello! I would like that OTRS will include in the quote msg all initials participants. Instead of including only the sender I would like to include all members to that e-mail like Outlook does on reply. If I use forward function in OTRS, the system includes all members in quote msg. 01/13/2014 09:06...
by danchitu86
20 Jan 2014, 19:26
Forum: Help
Topic: Copy/Paste Format lost - number or bullet list
Replies: 4
Views: 744

Copy/Paste Format lost - number or bullet list

Hi! I have OTRS version 3.2.3 installed on Windows 2008 R2. We have a problem when copy and paste a text that contains bullets or number lists. I have this e-mail in a ticket: From: blabla@blabla.bla, To: Postmaster Subject: test Date: 2014-01-20 19:08:31 Test 1. Problema nr 1 2. Problema nr 2 3. Pr...
by danchitu86
19 Jul 2013, 08:53
Forum: General
Topic: Image to signatures
Replies: 0
Views: 336

Image to signatures

Hi! Is it possible to add an image to OTRS Sigatures or Responses? I can paste an image when I am in edit mode, but after I click on Submit nothing it's changed. I think I can use something like: <imgsrc="http://<your-server>.<domain>.<tld>/<path>/logo.png"></img> but I want to avoid this. Thanks a ...
by danchitu86
28 Jun 2013, 07:36
Forum: Help
Topic: (SOLVED) Resize default new ticket text field?
Replies: 6
Views: 1483

Re: (SOLVED) Resize default new ticket text field?

Great, works ok now! Thank you!
by danchitu86
28 Jun 2013, 07:24
Forum: Help
Topic: Display customer Name and E-mail address
Replies: 2
Views: 450

Re: Display customer Name and E-mail address

Thanks a lot, both solution work great!
by danchitu86
27 Jun 2013, 15:30
Forum: Help
Topic: Display customer Name and E-mail address
Replies: 2
Views: 450

Display customer Name and E-mail address

Hi! I need to copy the e-mail address of a customer when I am in Zoom mode on a tichet. I can do that by clicking on CustomerID in the right (Tichet Information) and the from the new window copy the e-mail address. Also I can see the e-mail address if I place the cursor on From value in tichet heade...
by danchitu86
27 Jun 2013, 13:58
Forum: Help
Topic: (SOLVED) Resize default new ticket text field?
Replies: 6
Views: 1483

Re: (SOLVED) Resize default new ticket text field?

Please, Can you provide me an answer?

Thanks a lot!
by danchitu86
25 Jun 2013, 09:48
Forum: Help
Topic: (SOLVED) Resize default new ticket text field?
Replies: 6
Views: 1483

Re: Resize default new ticket text field?

RichTextEditor.dtl references It's in Core::Web Frontend::RichTextWidth Default value: 620 Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative). Frontend::RichTextHeight Default value: 320 Defines the =hHeight for the rich text editor component. En...
by danchitu86
25 Jun 2013, 08:23
Forum: Help
Topic: Single signon problem
Replies: 3
Views: 414

Re: Single signon problem

You are right, it's from FQDN. But how can I resolve the problem? What should I change? I will show you below codes for sso: In config.pm: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; $Self->{'AuthModule::HTTPBasicAuth::Replace'} = 'man\\'; # If you use this module, you should use ...
by danchitu86
21 Jun 2013, 14:23
Forum: Help
Topic: Single signon problem
Replies: 3
Views: 414

Single signon problem

Hi! I use OTRS 3.2.3 installed on Windows 2008R2 with SSO active. If I access OTRS - Agent link single signon works perfect and loged me in with my current username (link: http://relatiiclienti/otrs/index.pl?). But, if I click on a link from a notification e-mail recevied from OTRS (link: http://rel...
by danchitu86
14 Jun 2013, 21:31
Forum: OTRS Developers
Topic: Disable form submit on enter keypress
Replies: 6
Views: 1926

Re: Disable form submit on enter keypress

Great idea, but how can I make the time accounting a required field?

Thanks a lot! Is there in Sys Config?
by danchitu86
13 Jun 2013, 12:37
Forum: OTRS Developers
Topic: Disable form submit on enter keypress
Replies: 6
Views: 1926

Re: Disable form submit on enter keypress

Hello!

Is there a way to apply this: http://support.microsoft.com/kb/298498 on OTRS 3.2.3?
By mistake, instead on enter a new line in the response to the customer, you "press" the submit button.

Thanks a lot!
Dan
by danchitu86
24 May 2013, 13:32
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 5317

Re: Windows 2008 r2 install

Info: otrs-3.2.3-win-installer-2.4.6.exe works ok on Win2008R2. Installer is 2.4.6, I think that's why.
by danchitu86
23 May 2013, 12:48
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 5317

Re: Windows 2008 r2 install

So, what is the latest verion of OTRS that works on Win2008R2 and it's based on apache not IIS?
2.4.6 and 2.4.7 didn't worked for me.

Thanks a lot!
by danchitu86
20 Mar 2013, 16:12
Forum: Help
Topic: Upgrade from 2.2.4 to 3.2.3
Replies: 1
Views: 293

Upgrade from 2.2.4 to 3.2.3

Can you please help me with steps for upgrade OTRS from 2.2.4 to 3.2.3?
My old and new OTRS are installed on Windows 2003 with MySQL DB.

Thanks a lot for your tips!
by danchitu86
10 Jan 2012, 12:59
Forum: Help
Topic: Error Module 'Kernel::Config::GenericAgent' not found!
Replies: 3
Views: 570

Re: Error Module 'Kernel::Config::GenericAgent' not found!

There was nothing there. Instead I found those settings in CRONw\crontab.txt.

10x for your answer.
by danchitu86
09 Jan 2012, 13:43
Forum: Help
Topic: Error Module 'Kernel::Config::GenericAgent' not found!
Replies: 3
Views: 570

Re: Error Module 'Kernel::Config::GenericAgent' not found!

Please, any ideas?
Thanks a lot!
by danchitu86
06 Jan 2012, 10:45
Forum: Help
Topic: Error Module 'Kernel::Config::GenericAgent' not found!
Replies: 3
Views: 570

Error Module 'Kernel::Config::GenericAgent' not found!

Hello! I use OTRS 2.2.4 installed on a Windows 2003 R2 SP2. Everything works ok, but I have found something in otrs\var\log\otrs.log. From 20 to 20 minutes I got the following error: [Fri Jan 6 10:40:02 2012][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not fou...