I'm having a problem creating tickets for customers stored in ldap. I get the following error:
TicketCreate.InvalidParameter [ErrorMessage] => TicketCreate: Ticket->CustomerUser parameter is invalid!
if I run the same script against a customer in the database it works. Any ideas?
Search found 10 matches
- 22 Feb 2012, 15:37
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
- 21 Feb 2012, 23:31
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Re: OTRS SOAP responses in PHP SoapClient
mwillstedt is your network transport set to soap or left blank. In my php example file is should be set to soap.
- 14 Feb 2012, 16:02
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Re: OTRS SOAP responses in PHP SoapClient
I have been able to get the following code to post to the interface via php and soap. I'm sure it could use some refining but it works. error_reporting(E_ALL); # Please define the connection information here: $url = "http://127.0.0.1/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnecto...
- 09 Feb 2012, 16:05
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Re: OTRS SOAP responses in PHP SoapClient
I discovered my problem. As per the documentation
http://doc.otrs.org/3.1/en/html/generic ... s-examples
the dynamic fields tags are outside the article and ticket tags. Once I moved the tags it worked.
Now to translate the perl code to php
http://doc.otrs.org/3.1/en/html/generic ... s-examples
the dynamic fields tags are outside the article and ticket tags. Once I moved the tags it worked.
Now to translate the perl code to php
- 08 Feb 2012, 01:06
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Re: OTRS SOAP responses in PHP SoapClient
I created the interface at 'http://127.0.0.1/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector/' and was able to create the ticket but still cannot add the dynamic fields? I was not able to create a php file that would generate the ticket but I did use the perl example in the otrs docum...
- 06 Feb 2012, 18:14
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Re: OTRS SOAP responses in PHP SoapClient
yes i am using rpc.pl
- 03 Feb 2012, 16:32
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Re: OTRS SOAP responses in PHP SoapClient
I've upgraded to 3.1beta5 and still cannot get this to work. The current framework seems to be using the the AgentFreeText action which I thought was being deprecated: <input type="hidden" name="Action" value="AgentTicketFreeText"/> <input type="hidden" name=&...
- 14 Dec 2011, 17:31
- Forum: Developers
- Topic: OTRS SOAP responses in PHP SoapClient
- Replies: 32
- Views: 44951
Dynamic Fields SOAP PHP 3.1.0Beta2
Hello, I've successfully used soap and php to create tickets in otrs using the example below. I was looking for a way to also populate dynamic fields using the soap client. I've looked through a lot of the documentation and searched the web but cannot find any examples for how to work with dynamic f...
- 10 Dec 2010, 22:08
- Forum: Help
- Topic: Get department and office field form LDAP for stats
- Replies: 5
- Views: 3519
Re: Get department and office field form LDAP for stats
The challenge seems to be posting that information to the freekey freetext pair. The LDAP data is being posted for customer_id and customer_user_id but how do I point the department and office information to the free* fields. I think if the info is inserted to the ticket table I can report on it.
- 10 Dec 2010, 21:47
- Forum: Help
- Topic: Get department and office field form LDAP for stats
- Replies: 5
- Views: 3519
Get department and office field form LDAP for stats
We are using ldap for our customer database and authenticatoin and would like to be able to report on the deparment and office of the customer who submitted the ticket. We are able to authenticate with LDAP and it asigns the proper customer_id and customer_user_id. I asume we wil have to work with t...