Search found 32 matches

by andreasfc
11 Feb 2015, 12:51
Forum: Help
Topic: Error when using a Notification
Replies: 1
Views: 709

Error when using a Notification

I am getting the error : ][Error][Kernel::System::CustomerUser::DB::CustomerName][112] Need UserLogin!.
The firstline in the notification contains : Hello <OTRS_CUSTOMER_REALNAME>
I think that's were someting is going wrong
Using version : otrs-4.0.4-01 on CentOS 6.6
by andreasfc
02 Dec 2013, 16:18
Forum: Help
Topic: Ticket --> Queue overview
Replies: 0
Views: 593

Ticket --> Queue overview

When trying to rearrange the vie for the Ticket --> Queue overview and then small. The settings are not displayed the way I want it to be:
Below a screenshot, and yes I submitted the settings. Tried is with IE 8 and Chrome (latest stable) aswell as Firefox (latest).
OTRS_TicketOverview-1.png
by andreasfc
12 Nov 2013, 19:53
Forum: Help
Topic: Installing modules
Replies: 1
Views: 911

Installing modules

I have several modules which are not installed op CentOS 6.x o GD::Text.......................Not installed! (optional - Required for stats.) o GD::Graph......................Not installed! (optional - Required for stats.) o JSON::XS.........................Not installed! (optional - Recommended for...
by andreasfc
07 Nov 2013, 11:58
Forum: Help
Topic: Statistics - missing item
Replies: 2
Views: 999

Re: Statistics - missing item

Thank you, exactly the item I was looking for.
by andreasfc
06 Nov 2013, 14:50
Forum: Help
Topic: Statistics - missing item
Replies: 2
Views: 999

Statistics - missing item

I want to create a new report for the open tickets, but I cannot select the person who is responsible or owner. We wat to have that as an option in the list, how can I achieve this? I do have these in the list Attributes to be printed Number Ticket# Title Created Changed Queue State Priority Custome...
by andreasfc
16 Oct 2013, 09:29
Forum: News
Topic: Release Notes: OTRS Appliance 1.0 Beta1
Replies: 5
Views: 59071

Re: Release Notes: OTRS Appliance 1.0 Beta1

Well that will be a problem for me on how to solve this. But, I found a site: http://en.wikibooks.org/wiki/Converting_MySQL_to_PostgreSQL But this is a ver complex issue, is it possible to use MySQL instead of PostresSQL of make a choice when installing? I would like to switch to this release when i...
by andreasfc
15 Oct 2013, 15:46
Forum: News
Topic: Release Notes: OTRS Appliance 1.0 Beta1
Replies: 5
Views: 59071

Re: Release Notes: OTRS Appliance 1.0 Beta1

I must say this is a very easy install version of OTRS. I also tested the creation of an backup and restored that also and the system was up and running with the known useraccounts. So when reinstalling the system is needed, for now no problem. I do have a question though, is it possible to transfer...
by andreasfc
09 Oct 2013, 12:29
Forum: General
Topic: Coloring per queue possible
Replies: 3
Views: 1197

Re: Coloring per queue possible

I mean indeed in the overview I would like the coloured line or if that's not possible only the cell for the Queue.
Queue_1 differenent colour then Queue_2
by andreasfc
09 Oct 2013, 10:54
Forum: General
Topic: Coloring per queue possible
Replies: 3
Views: 1197

Coloring per queue possible

I was wondering if it is possible to add a color per queue.
And is so how to do this.

I am running the latest version of OTRS (not beta)
by andreasfc
26 Apr 2013, 11:10
Forum: Help
Topic: Customizing the dashboard layout
Replies: 4
Views: 1932

Re: Customizing the dashboard layout

Can you elaborate on that? I also had that file modified to display more information on the dashboard and am having problems trying to figure out where to modify it again with the new version to add that back after i upgraded. Thanks for the help. Try this thread, is this what you are looking for: ...
by andreasfc
25 Apr 2013, 10:10
Forum: Help
Topic: Problem geeting mail
Replies: 3
Views: 1290

Re: Problem geeting mail

Where do I create the ticket type RFC, I lost where to do it.
The strange thing is, the type does exist for RFC as ticket type.

I Changed this setting:
ITSMChange::AddChangeLinkTicketTypes --> There was RFC in it so it wasn't visible as ticketType.

Thanx
by andreasfc
25 Apr 2013, 09:35
Forum: Help
Topic: Problem geeting mail
Replies: 3
Views: 1290

Problem geeting mail

I have a problem when the system needs to check for the mail: Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 117. Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No TypeID for 'RFC'! Thu Apr 25 00:1...
by andreasfc
31 Jan 2013, 20:47
Forum: Help
Topic: Customizing the dashboard layout
Replies: 4
Views: 1932

Re: Customizing the dashboard layout

Found it, thread can be closed.
by andreasfc
30 Jan 2013, 12:41
Forum: Help
Topic: Customizing the dashboard layout
Replies: 4
Views: 1932

Customizing the dashboard layout

I have a running verion of OTRS 3.1.11 and there I changed the following file for a more informative layout with the following code: The file name which I changed --> Kernel\Output\HTML\Standard\AgentDashboardTicketGeneric.dtl <!-- dtl:block:ContentLargeTicketGenericRowMeta --> <td class="W10pc...
by andreasfc
07 Nov 2012, 13:19
Forum: General
Topic: Email when ticket is escalated
Replies: 1
Views: 1197

Email when ticket is escalated

I was wondering, how can I add a task for automation when a ticket is escalated?
There needs to be an email sent to a user or group.
by andreasfc
18 Sep 2012, 16:55
Forum: Help
Topic: Easy upgrade
Replies: 2
Views: 1347

Easy upgrade

Hello, I have now a Ubuntu Server 10.04 LTS running with OTRS 3.0.7 and want to upgrade to the latest version, but I found it a bit difficult to upgrade. Which is the easiest setup for upgrading to the latest version each time? Debian with upgrades from source Redhat/Fedora with RPM Or SUSE ? Thanx ...
by andreasfc
15 Nov 2011, 10:25
Forum: Help
Topic: Upgrading new version 3.0.7 to 3.0.11
Replies: 2
Views: 1492

Re: Upgrading new version 3.0.7 to 3.0.11

OTRS is installed with a tar and not RPM, which is easier for the future to upgrade? Maybe switch to a release based which uses RPM is easier? For instance : Opensuse or Scientific Linux, CentOS? I Want to install new versions on seperate directories with version number, but when using an RPM it sho...
by andreasfc
15 Nov 2011, 09:52
Forum: Help
Topic: Upgrading new version 3.0.7 to 3.0.11
Replies: 2
Views: 1492

Upgrading new version 3.0.7 to 3.0.11

Ì have a running version of OTRS 3.0.7 but want to upgrade to a new version.
What is the best way to do it?
OTRS is installed in /opt/otrs

Thanx
by andreasfc
16 Apr 2011, 12:23
Forum: Help
Topic: Upgrading database 2.0x
Replies: 1
Views: 1011

Upgrading database 2.0x

Hello,
I did a fresh install of otrs 3.0.7 and the itsm module, but I want to import my 2.x database to the new fresh installed OTRS system.
Is this possible and how can I achieve this?

Thanx
by andreasfc
02 Feb 2011, 21:52
Forum: Help
Topic: Deleting Changes
Replies: 2
Views: 1252

Re: Deleting Changes

Nobody has a solution for this?
Thanx
by andreasfc
27 Jan 2011, 15:22
Forum: Help
Topic: Deleting Changes
Replies: 2
Views: 1252

Deleting Changes

I have a few test changes in my database but I want to delete them.
Ho can I do that? It is still a testsystem. In which tables do I need to delete the records?

Using OTRS 2.4.9 + itsm 2.1.1
by andreasfc
19 Jan 2011, 12:17
Forum: General
Topic: How to email add changes to OTRS by email
Replies: 4
Views: 2055

Re: How to email add changes to OTRS by email

Ok, well then another quick question, how can I create a RFC from the ticket and transfer to the change management. I cannot find this option within the ticket window.
Thanx
by andreasfc
19 Jan 2011, 11:10
Forum: General
Topic: How to email add changes to OTRS by email
Replies: 4
Views: 2055

Re: How to email add changes to OTRS by email

I think, my messages was not ok, or very clear.
I want to add a new change request to the system by email.
by andreasfc
19 Jan 2011, 10:14
Forum: General
Topic: How to email add changes to OTRS by email
Replies: 4
Views: 2055

How to email add changes to OTRS by email

I have a working version of OTRS 2.4.9 and we are going to use the system for internal customers who can sent an email to an adress for the tickets. All the tickets a sorted within the appropriate queue. Can I also use this to sent emails and let the email be added to the changes? Using OTRS 2.4.9 a...
by andreasfc
16 Dec 2010, 17:13
Forum: Help
Topic: Reply on a ticket
Replies: 11
Views: 4922

Re: Reply on a ticket

crythias wrote:To add a note, click "Note" when you're viewing a ticket.
Yes, but how can this be done by email: adding a note.
by andreasfc
16 Dec 2010, 16:34
Forum: Help
Topic: Reply on a ticket
Replies: 11
Views: 4922

Re: Reply on a ticket

Well that's what I mean, so is that possible? And the offcourse how to do that?
Thanx
by andreasfc
16 Dec 2010, 16:17
Forum: Help
Topic: Reply on a ticket
Replies: 11
Views: 4922

Re: Reply on a ticket

I want to add addition information, say that someone has an update for the problem.
by andreasfc
16 Dec 2010, 14:12
Forum: Help
Topic: Reply on a ticket
Replies: 11
Views: 4922

Reply on a ticket

I am using OTRS 2.4.7 and the people who want to add a ticket van only email this. But now I want to add additional information to a ticket.
can this be done somehow? Do I need to create some kind of filter? And if so how to do this?
Thanx
by andreasfc
07 Dec 2010, 10:53
Forum: General
Topic: Emailing changes
Replies: 0
Views: 1022

Emailing changes

Hello I have played around with the OTRS 2.4.7 and itsm 2.1.1 but how can I make a filter to an particular email adres and then put is within the changes area? ITSM-Change by email.
I have already configured tickets for the normal days of work.
by andreasfc
15 Nov 2010, 20:12
Forum: General
Topic: ITSM package install om OTRS 3.0.1
Replies: 13
Views: 5120

Re: ITSM package install om OTRS 3.0.1

I was afraid of that, I will then wait for it and hopefully I can upgrade my 2.4.9 + itms to a newer version.
by andreasfc
15 Nov 2010, 18:37
Forum: General
Topic: ITSM package install om OTRS 3.0.1
Replies: 13
Views: 5120

ITSM package install om OTRS 3.0.1

Is it possible to install otrs itsm 2.1.1 on Otrs 3.0.1?
And if so how to do this?
by andreasfc
10 Nov 2010, 16:31
Forum: Help
Topic: Catalog Maintenance
Replies: 0
Views: 736

Catalog Maintenance

How can I remove an item from the following Class: ITSM::ConfigItem::Class.
Is there a way on how to configure these items?
Thanx