Znuny and ((OTRS)) Community Edition

Hi RStraub,

I login with root account, could you advise how to check command su with otrs

RStraub wrote: ↑11 May 2020, 15:51 Try "su" to otrs and access them.

Hi All, I already changed the articleDataDir to new location in config, which cloned from /opt/otrs/var/article, but I cannot open any existing ticket. The log said that check permission of new location -> new location already assigned to user "otrs" and group "apache". Please ad...

I found the root: This is not issue from OTRS, an old OTRS sent out, which need disabled after OTRS migrated to new server

Hi All,

we just got the issue with notification of Ticket Pending Reminder Time Reached for all closed successfully tickets
Do you know how to fix it or how to prevent send this kind of notification for closed tickets?

Best regards,
Bgone

Hi,

yes, we meet this issue since upgrade to OTRS 6

DBD::mysql::db do failed: Duplicate entry '2580-Seen-2' for key 'ticket_flag_per_user' at /opt/otrs//Kernel/System/DB.pm line 470.

Hi All,

Do you know how to disable StateDefault, or not allow State change after customer reply in follow-up?

Best regards,
Bgone

issue is solved

Hi All, I trying to capture email address from supervisor of customer and add to notification as screenshots below, could you help how to use and get value from DynamicFieldFromCustomerUser https://flic.kr/p/29b91K8 https://flic.kr/p/29sQtim https://flic.kr/p/29b91GH https://flic.kr/p/29sQtaL

Hi All,

Could you help for transfer all rows of dynamic field table into additional column of ticket table

Regards,
Bgone

Hello Bgone, check the webserver log, delete the cache, rebuild the config, and double check that the widget is enabled in the dashboard settings. Best regards Emin Hi Emin, Thank you so much, now it work :D - before I rebuild config then delete the cache :( - now I delete the cache then rebuild co...

Hi Emin,

I did but no luck, you can see the screenshot of sysconfig

zzz wrote: ↑21 Aug 2018, 09:04 Hello Bgone,

try:

<Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>

Best regards
Emin

Hi All, follow this link https://blog.otrs.com/2010/09/26/keep-an-eye-on-certain-customers/ , I created new custom widget for front agent dashboard but it does not show. Please advise me how to solve it. My custom widget below: <?xml version="1.0" encoding="utf-8"?> <otrs_config ...

Thanks.

I will open new one

Regards,
Bgone

Hi, I created new custom Widget on Dashboard, but the agent dashboard does not show. How can I fix it? <?xml version="1.0" encoding="utf-8"?> <otrs_config version="1.0" init="Application"> <ConfigItem Name="DashboardBackend###0800-TicketPendingAonChoice&q...

Hi All, I am looking into dynamic field table from back-end and see that there are two table name dynamic_field and dynamic_field_value. With these tables I can see all fields and their value, but for Dropdown and Multiselect type and can see the key name only. Do you know which table will store the...

jojo wrote: ↑04 Jun 2018, 13:24 Are you really on a 2.4x?

Hi,

I using OTRS with version 5 now

Bgone

wurzel wrote: ↑04 Jun 2018, 12:20 Hi,

all attachements from all articles of the closed tickets?


AFAIK not possible without development.

Florian

Hi,

No, all attachments of one closed ticket. It should be case by case

Bgone

Hi All,

I want to add all attachment to close successful notification/email of ticket, do you know the way to do it?

Best regards,
Bgone

Hi All, Sorry :) The issue I found and solved here $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'abc1@abcnet.abc.net' ; I copy and paste with mistake here $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxx'; .... UserDN => 'abc1@abcnet.abc.net' , I copy and paste with mistake here ...

Solved the issue

Hi Everyone, I just upgraded OTRS to ver 4 and all customers cannot login with LDAP method, the error shows below: (with Ver 3 is fine) Fri Jun 5 15:48:57 2015 error OTRS-CGI-61 No such user 'abc'! Fri Jun 5 15:48:57 2015 notice OTRS-CGI-61 CustomerUser: abc (CN=abc,OU=Users,OU=XYZ,OU=Accounts,OU=AP...

Hi All, When I upgrade mysql database as guide, received the error " #1061 - Can't DROP 'group_read': check that column/key exists ". The others error like as below: command: ALTER TABLE pm_process ADD CONSTRAINT FK_pm_process_create_by_id FOREIGN KEY (create_by) REFERENCES users (id); <--...

Got it.

Thanks for your help

Hi All,

Please show he how to add some content/text into login page for customer

Hi All,

Is it possible to add dynamic field for FAQ?

Please advise.

I found that if the object of dynamicfield is ticket then fine, the value showing in email, otherwise objective is article then nothing

Hi, <OTRS_TICKET_DynamicField_#Fieldname#> <-- Does this template can apply for ARTICLE object of Dynamic Field? because in the email send back to customer it showing "-" only ex: in template of auto response: <OTRS_TICKET_DynamicField_#1#> <OTRS_TICKET_DynamicField_#2#> <OTRS_TICKET_Dynam...

The issue is solved by remove email address and filter on it.

Hi ALl,

I was successful integrated LDAP for customer front auth, but the list shows all disabled users
Could you help me to filter all users are disable from LDAP.

Thanks
Bgone

I had same problem and fixed it yesterday, but it has other trouble: ¨ Important : Calendar 1.9.4 - Package not correctly deployed! You should reinstall the Package again! Important : FAQ 1.6.5 - Package not correctly deployed! You should reinstall the Package again! Important : FileManager 1.4.8 - ...

there is an alternative way available: Admin -> sysconfig -> Framework -> Frontend::Customer -> CustomerGroupSupport: No/yes This should help Done :D Thanks for your help. By the way, could you help me solve this error: "Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME...

I have same trouble with this :( , please see below: " Warning: Sorry, feature not active! Comment: CustomerGroupSupport needs to be active in Kernel/Config.pm, read more about this feature in the documentation. Take care! " Exactly, what should we add/edit in the file comfig.pm? Please help