Search found 18 matches

by PointPubMedia
27 Jul 2014, 17:18
Forum: Help
Topic: Problem after upgrade 3.2.9 -> 3.3.8
Replies: 1
Views: 375

Problem after upgrade 3.2.9 -> 3.3.8

Hi, This morning got a strange thing. Our installation of 3.2.9 start telling that the browser is not compatible... so we decide it's time to upgrade to the latest version. We upgrade using the same way we upgrade since the beginning and we follow the upgrade process from the website. I also upgrade...
by PointPubMedia
24 Jul 2013, 16:31
Forum: Help
Topic: can't do anything with ckeditor
Replies: 2
Views: 757

can't do anything with ckeditor

Since we upgrade from 3.1.x to the latest 3.2.x version we are having an issue with any part of OTRS that include the ckeditor (close a ticket, replying..) We are having this error: Object [object Object] has no method 'addCss' TypeError: Object [object Object] has no method 'addCss' at Object.<anon...
by PointPubMedia
13 Feb 2013, 20:52
Forum: Help
Topic: Error upgrading to 3.2.1 , can't login
Replies: 2
Views: 632

Re: Error upgrading to 3.2.1 , can't login

I untar the package at all and only copy some config file as the UPGRADE document said and I got no error when I upgrade the database using the script...
by PointPubMedia
13 Feb 2013, 20:24
Forum: Help
Topic: Error upgrading to 3.2.1 , can't login
Replies: 2
Views: 632

Error upgrading to 3.2.1 , can't login

Hi, I just try to upgrade from 3.1.7 -> 3.2.1. Everything runs fine. Except I can't login to the interface. After some search I found in my apache error log file: Wed Feb 13 13:08:59 2013] -e: DBD::mysql::db do failed: Unknown column 'session_value' in 'field list' at /opt/otrs//Kernel/System/DB.pm ...
by PointPubMedia
06 Sep 2012, 22:15
Forum: General
Topic: AgentDashboardTicketGeneric.dtl
Replies: 1
Views: 371

AgentDashboardTicketGeneric.dtl

Hi,

I modify the AgentDashboardTicketGeneric.dtl to display some content as the customerID but instead of the customerID, how to display the Company Name?

<td NOWRAP>$QData{"CustomerID","50"}</td> <!-- add if you want to see the Company -->

thanks
by PointPubMedia
06 Aug 2012, 18:54
Forum: Help
Topic: Companies
Replies: 8
Views: 820

Re: Companies

yes. type the customerID associated with the company in the field beneath the body. But the "From customer" is still mandatory... we are receiving phone call here, not email. I can't ask all client that call for the email. It will be very cool to create a ticket to a company, not a customer. I woul...
by PointPubMedia
06 Aug 2012, 18:12
Forum: Help
Topic: Companies
Replies: 8
Views: 820

Re: Companies

Ok, is it possible instead of associating a ticket with a customer, to link it to a company ?
by PointPubMedia
06 Aug 2012, 17:15
Forum: Help
Topic: Companies
Replies: 8
Views: 820

Re: Companies

Is there any way possible to create a new customer on a phone ticket?

I need to find a way to allow agent to "auto-create" a customer if not already created without having to go under the full process of adding a customer...
by PointPubMedia
06 Aug 2012, 16:38
Forum: Help
Topic: Companies
Replies: 8
Views: 820

Re: Companies

Just found that I need to put * in the search field ;)

Any way to force a * by default ?

Is it possible to create a new phone ticket and "create" on the fly the client ? Or associate the ticket to a company ?
by PointPubMedia
06 Aug 2012, 16:01
Forum: Help
Topic: Companies
Replies: 8
Views: 820

Companies

Hi,

I just activate the CustomerCompanySupport => 1 in Defaults.pm and the menu appear on top.

I'm able to create new companies but I can't see them after I created them.

Under adding a client customer, I can select the company but can't see the company in the companies tab to edit them....
by PointPubMedia
17 Apr 2012, 20:31
Forum: Help
Topic: GenericAgent.pl No such file...
Replies: 10
Views: 2457

GenericAgent.pl No such file...

Hi, Since a while, we are having this error sometimes... ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.10.1 OS: linux Time: Tue Apr 17 14:20:02 2012 Message: Can't open '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/b11562902f3f9a315bc81a55339efe5b': No such file or directory Traceback (6488): Modu...
by PointPubMedia
08 Mar 2012, 16:38
Forum: Help
Topic: Time Accounting - Report - Comment
Replies: 0
Views: 266

Time Accounting - Report - Comment

Hi,

Under Time Accounting - Report - [click a username] , we see nothing under the column "Comment", is it possible to see something more useful than nothing? ;)

It will be nice to have a preview or something without having to click each day to see the detail...
by PointPubMedia
07 Feb 2012, 18:57
Forum: Help
Topic: Modify a note
Replies: 1
Views: 357

Modify a note

Hi,

Is there a way to modify a note, without having to add a new one?

thanks
by PointPubMedia
06 Feb 2012, 22:14
Forum: Help
Topic: [SOLVED] Notification email
Replies: 1
Views: 389

[SOLVED] Notification email

Hi,

Where I need to go to change the mail from in the notification email ? Don't know why, but the email from is not valid...

thanks
by PointPubMedia
06 Feb 2012, 16:50
Forum: Help
Topic: [SOLVED] Customer internet - Limit Queue
Replies: 3
Views: 585

Re: Customer internet - Limit Queue

Sorry ;)

OTRS 3.1.0
OS: Debian Linux, MySql 5.1.x
by PointPubMedia
06 Feb 2012, 16:24
Forum: Help
Topic: [SOLVED] Customer internet - Limit Queue
Replies: 3
Views: 585

[SOLVED] Customer internet - Limit Queue

Hi,

We use OTRS for a while without giving acces to customer's interface.

How we can limit which queue they can view when creating a new ticket ? Now they can see ALL queues....

thanks
by PointPubMedia
06 Feb 2012, 15:48
Forum: Help
Topic: external customers database
Replies: 1
Views: 368

external customers database

Hi, Been using OTRS for a while... would like to know if it's possible to configure OTRS to read an external database for the customers? We have an in-house billing software and all our customers are in this database. I don't really want to duplicate this information to use OTRS... Any idea ? thanks!
by PointPubMedia
21 Oct 2010, 21:15
Forum: Help
Topic: Customizing Dashlets
Replies: 1
Views: 684

Customizing Dashlets

Hi,

We are using the version 3beta5, and I would like to customize the columns in a dashlet! Currently it show TicketID, Subject and time since creation! I want to add another one to display the "Working time" for each ticket...

thanks