Znuny and ((OTRS)) Community Edition

Thank you for your answer!

I'm kind of new to Dockers and are trying to understand the advantages/disadvantage vs a VM. My intention is to move my current installation from on-premise to Azure. The current installation has file storage of about 150GB. I have about 200 000 tickets in the system. It's used by about 15 simultane...

Hi! I'm getting a timeout, the standard timeout of 600 seconds, when some emails are being fetched. They always contain jpg images. I've tried to debug this by sending jpg images to the email account. It seems like the limit is around 15MB size of the attachment before I get a timeout. Do anyone kno...

I just tried to put an index on that field but didn't make a difference, so that wasn't the problem. I just realized that the query also should've had AND archive_flag = 0 Am I right? But this is not the case. I've tried to enable and disable the setting for Ticket::ArchiveSystem. I don't understand...

My users experience searches in otrs quite slow. A full text search takes more than 20 seconds each time. I checked mysql slow log and found this: SELECT DISTINCT st.id, st.tn, st.create_time FROM ticket st INNER JOIN article art ON st.id = art.ticket_id LEFT JOIN article_search_index ArticleFulltex...

Hi! Sometimes znuny/otrs creates duplicate tickets and sometimes even worse, up to six copies. Not right away either, there can be up to 24 hours before the duplicate is created. We're using imap on a gmail workspace account. It doesn't happen often but creates a lot of problems when it does. There ...

Thank you. I just figured out another solution which worked. I replaced the content in file
/opt/otrs/Kernel/cpan-lib/Mozilla/CA/cacert.pem
with content from here:
https://curl.se/docs/caextract.html

I'm getting this error when trying to updated the repo. Anyone know how to handle it?
I'm using version 6.0.32 of znuny

The fix, as proposed by skullz, actually works, https://github.com/znuny/Znuny/issues/6 So just open var/httpd/htdocs/js/thirdparty/ckeditor-4.15.1/ckeditor.js search for "indexOf("file://")" and replace it with "indexOf("file:\/\/")" Probably also run "s...

Thanks for the answer, I think I just wait for the fix then

I just upgraded to the brand new Znuny 6.0.31 rpm package on centos 7 (from 6.0.30). After that when I'm replying to a ticket the html text is shown as text and not like html. I checked the setting for ckeditor and it was set to 4.7.0 wich is wrong, the lib doesn't even exist. So I did a reset and i...

Are Znuny and Otobo related or are they two completely different organizations? The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today? Hello, They are different organizations. think anybody will...

Are Znuny and Otobo related or are they two completely different organizations?

The big question for me is if I should "upgrade" to otobo version or go with Znuny version. But I guess no one really knows the answer to that today?

I've followed all the instructions and the upgrade went well except for that all queues are gone! When I click tickets -> queue view it's empty, no queues are showing at all. But if I put a new ticket in any of the queues then the queue is showing again and now with all the tickets in it. Anyone kno...

I've found the german page for keyboard shortcuts. Is this a complete list? Is it possible to register your own in any way?

German page:
http://wiki.otterhub.org/index.php?titl ... binationen

I received this error when otrs crashed casue to an overfilled harddrive. The solution for me was to upgrade to last version of otrs (3.0.9 in this case). I guess a file somewhere got corrupted by the crash and the upgrade fixed this.

All the icons disappeared when I upgraded to 3.0.0 beta5 (from beta4). Anyone got any idea what could be the problem?

Nils

Hi! I wonder if it's possible to change the sort order of articles in the queue view (when showing large view)? Not sort order of tickets but the sort order of the articles in the tickets (in large view). The problem for us is that if you want an overview of all new tickets in the queue view you can...

I can't find that setting anywhere, can you please be more specific? (I'm using otrs 3.0.0)