Znuny and ((OTRS)) Community Edition

I'm testing archiving feature on 3.0.9 ad it seems to work well.

how can I activate the option for search archived ticket in customer frontend (similar to option Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive for agent interface)?

if image is attached the image is attachetd to a ticket if it is in html message it is inline into a article text

Hi! Greetings from Finland, I have yesterday installed OTRS on a Ubuntu LTS server. I added my companys sales account from gmail with IMAPS. I use Google to handle all my mails. Maybe not the safest way, but it works perfect instead of running my own mailserver. I get the mail (over 5000) in to OTR...

Hi! Put your version of the .dtl files in a folder and make this folder - the default folder (DefaultTheme) --> SysConfig in Framework -> Core-->DefaultTheme (Name of your folder). Probably you would need to change the agent preferencies ( Theme parameter) http://doc.otrs.org/3.0/en/html/themes.htm...

crythias wrote:it's not C\ustom, it's Custom

il was a mistake when I post on the forum; we tried with module otrs\C\ustom\kernel\Modules\CustomerTicketMessage.pm and it wont be loaded

how can be deployed a customization to an standard module in otrs wich is not overtwitten by an upgrade?
we try to follow the istructions included in otrs\C\ustom\readme but module copied in otrs\C\ustom\... won't be loaded

we use it when an agent recive a request via phone call; he track the request and manage it in the same way of an another ticket

magari un pò l'una e un pò l'altra in funzione del tipo di richieste, dei richiedenti e dell'organizzazione di chi deve rispondere

i've just installed FAQ 2.0.6 on OTRS 3.0.9 and I've two question. 1) in the customer frontend is apperead SearcFAQ menu but not FAQ menu; which config step have step i've missed? 2) after creating a new category and public faq I can see and browse it from public interface but in customer interface ...

i've also created the query to count : * all open tk in the sytem in a specific day SELECT count(*) FROM `otrs3`.`ticket_history` where create_time >= '2011-04-06 00:00:00' and create_time < '2011-04-07 0:00:00' and history_type_id = 1 * all closed tk in the sytem in a specific day SELECT count(*) F...

Alexander is right - you gotta change ther ticketsearch parameters. Unfortunately there's no option to exclude queues in the search. You'd have to include all queues that you wanna search. One could though get all queues with my %Queues = $QueueObject->GetAllQueues(); and kick unwanted queues off. ...

otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm (Data) otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketStats.dtl (Layout) Please consider to later publish your changes or part of them so that others can learn from it. (For example I managed to change the colors and to disable one graph,...

Where I can find the query that populate stats graph in dasboard?
I'll excleude certain queue from it ad reuse the query in our BI apps thas we use to monitor the open/close situation.

we had just migrate in production from 2.2.5 to 3.0.5 and we were unable to reactivate a friendly option that change color of the header of ticket when none are managing it. in attachemt i posted an image where i've circled the part that i want set a different color for unlocked ticket. where I can ...

we recentely upgrade our system from 2.2.5 with FAQ 1.6.5 to 3.0.6 with FAQ 2.0.2.
the system run well but we haven't found any information about migration process for FAQs

where we could found some info?

No idea on solve our needs

we had just migrate in production from 2.2.5 to 3.0.5 and we were unable to reactivate a friendly option that change color of the header of ticket when none are managing it. in attachemt i posted an image where i've circled the part that i want set a different color for unlocked ticket. where I can ...

Where I can find the OTRS Roadmap?
I'm able to see all bug tracked where sometime I'll read "it will be fixed in 3.04" (or somethings like that) but I've no idea when net release are scheduled.

si it possible to activate ticket watching function on customer interface?

sai come si fa a mandare una notifica ad ogni aggiornamento occorso al tk sullo stile di bugzilla? io sto provando la funzione di "ticket watch" ma non riesco a capire come attivare le mail.