Znuny and ((OTRS)) Community Edition

Thanks Emin.

I'm trying to verify the DB schema of my current database for the FAQ module.

Where is the code that creates the FAQ tables such as faq_item etc.?

Is there a FAQ schema similar to scripts\database\otrs-schema.xml?

Thanks!

(continued) Performance Generally, it takes time for perl.exe to load itself and OTRS modules. However, with FastCGI, instances of perl.exe remain in memory to handle multiple web requests, which speeds up the things greatly. Note that there will be a delay when a new instance is loaded (for example...

(continued) 24. Edit C:\opt\otrs\bin\otrs.Scheduler4win.pl: - Change "notice" to "debug": ... Priority => 'notice', Message => "Scheduler Service status request! PID $SchedulerPID{PID}", ... - Comment out the check related to Win32::IsAdminUser(). In our setup, it's not...

(continued) 15. In IIS Manager, add the following virtual directories to the website: otrs -> c:\opt\otrs\bin\fcgi-bin otrs-web -> c:\opt\otrs\var\httpd\htdocs 16. Edit %windir%\system32\inetsrv\config\applicationHost.config to add/modify the following section: <fastCgi> <application fullPath="...

(continued) 14. If you need POP3S/POP3TLS/SMTPS/SMTPTLS: The availability of POP3S and POP3TLS protocols displayed by C:\opt\otrs\bin\fcgi-bin\installer.pl (wich uses C:\opt\otrs\Kernel\Modules\Installer.pm) is determined by Kernel::System::MailAccount::MailAccountBackendList() which tries to load m...

Below is how I moved OTRS 4.0.7 from CentOS/MySQL to Windows Server 2012 R2/IIS 8.5/SQL Server Express 2014. Install the IIS CGI role. Create an IIS website running the "MyAppPool" application pool with the "ApplicationPoolIdentity". Install 64-bit Perl from strawberryperl.com to...

By the way, what did you mean by "Mails can only be handled by direct smtp", the lack of sendmail? In my setup, OTRS sends emails to the local (the same machine) Microsoft SMTP Server, the latter then forwards mail to Google Mail Relay for actual delivery.

No stable setup for Apache + mod_perl To my personal taste, IIS is more pleasant to deal with, even after I used Apache for OTRS/phpBB for the last 7 years. PerlEx (needs Active State Perl Licence) for IIS seems EOL Yes, Active Perl is expensive, but I used free Strawberry Perl. PerlEx is not neede...

I recently went through the process of migrating from MySQL to SQL Server. I used "Migrate Data" in SSMA without "Convert Schema". One of the problems was that SSMA refused to migrate from LONGBLOB to nvarchar, which I solved as follows: In SQL Management Studio, change the desti...

I've been using OTRS on CentOS/Apache for 7 years until last month. I got tired of Linux and the need to maintain two separate VMs (Linux & Windows), so I decided to move OTRS, phpBB and as my main .NET website to Windows Server 2012 R2 running IIS 8.5. I was disappointed to learn that otrs.com ...

Thank you. Are you saying that all settings and tickets are stored in the database, and I don't need any files from a previous version?

Hello, I would like to transfer all tickets and [if possible] settings from my current OTRS 2.2.5 to latest 2.4.7 which I am going to install on a new separate server. I understand that I can upgrade 2.2.5 > 2.3 > 2.4, back it up and then restore to 2.4.7 on the other server. Is there an easier way ...