Search found 8 matches

by mducharme
26 Nov 2013, 22:58
Forum: Help
Topic: Dashboard Column Default Order
Replies: 7
Views: 3758

Dashboard Column Default Order

Hi, Since going up to OTRS 3.3, we are now able to set the default columns shown on the dashboard by going into SysConfig and setting DefaultColumns for those dashboard widgets to "2" for the desired columns. However, the columns by default display in alphabetical order. This makes very little sense...
by mducharme
19 Dec 2012, 18:39
Forum: General
Topic: Owner changing to first alphabetical agent
Replies: 0
Views: 193

Owner changing to first alphabetical agent

Hi, Since upgraded from OTRS 3.1.4 to 3.1.11, we have encountered the problem where when the ticket priority or state is changed, the owner of the ticket automatically changes to the first person alphabetically. This is causing serious problems because tickets are accidentally getting reassigned to ...
by mducharme
26 Oct 2012, 17:36
Forum: General
Topic: change owner,priority,state from single screen
Replies: 7
Views: 1916

Re: change owner,priority,state from single screen

When it comes to the excel CSV thing you have to format the ticket number field properly in excel. I forget what format type turns the ticket number into a regular number, but the default converts numbers above a certain size to scientific notation. Excel does this to international long distance pho...
by mducharme
05 Oct 2012, 15:29
Forum: Kix4OTRS
Topic: Possible to uninstall KIX4OTRS?
Replies: 1
Views: 3296

Possible to uninstall KIX4OTRS?

Hi, We are looking at some of the features in KIX4OTRS as being very useful for us. However it seems like it makes a large number of database changes to OTRS. Is it possible to uninstall KIX4OTRS in the future? For instance, if CAPE-IT were to discontinue KIX4OTRS in the future we would not want to ...
by mducharme
05 Mar 2011, 19:36
Forum: Help
Topic: How to make reply/forwd/phonecall available for all agents?
Replies: 1
Views: 326

How to make reply/forwd/phonecall available for all agents?

Hi, At the moment the ticket email functions (reply and forward) and phone call outbound do not appear for other agents, only the agent who has locked the ticket. If another agent wants to send an email or forward regarding a ticket, they have to temporarily change the owner to themselves and change...
by mducharme
05 Mar 2011, 18:18
Forum: Help
Topic: ITSM Change Management ActionExecute Unsuccessful
Replies: 1
Views: 422

ITSM Change Management ActionExecute Unsuccessful

Hi, I am trying out Change Management. I have established a work order and set conditions for the change that it should be closed when the workorder is completed. OTRS appears to try to make the change complete as per my condition, but it is unsuccessful, as seen in the history window for the change...
by mducharme
06 Jan 2011, 17:18
Forum: Help
Topic: Error randomly appearing after upgrade to OTRS 3.x
Replies: 8
Views: 1266

Re: Error randomly appearing after upgrade to OTRS 3.x

Wolfgangf wrote:run

Code: Select all

perl -c /opt/otrs//Kernel/Config/Defaults.pm 
and see what's the problem
I did this and it just says "syntax OK", how does that tell me what the problem is?
by mducharme
04 Jan 2011, 18:19
Forum: Help
Topic: Error randomly appearing after upgrade to OTRS 3.x
Replies: 8
Views: 1266

Error randomly appearing after upgrade to OTRS 3.x

Hello, We have upgraded to OTRS 3.x and, while everything works, we are randomly getting an error message, it is quite annoying. It seems to come up when doing any operation - if we try that operation again though it seems to work, though occasionally we have gotten the error twice in a row. Softwar...