Znuny and ((OTRS)) Community Edition

Is there any way I can insert customer variables in this part of the process, specifically in the "from" key? The only variables that I can use in this step are those of dynamic field and those that contain '"TITLE" in the name, but none of these references the customer's informa...

Yeaah, it was in front of my eyes

Thank you

Yeah, it was that. Ty skullz.

The options that the notifications present are not enough for me (image in attachments). I need to send an email to a person not related to the ticket, but to a dynamic field on that ticket. Is there any way I can add it to these prescribed options? I also tried to use the recipients of the first ar...

Hey, i'm already had some ticket article create transition actions, one that send an email-external and addNote, but the value for the "Body" key is very poorly editable. I can't format it the way I want, with spaces between lines and other details. Is there any way I can do this, or expor...

Hey man, another newbie here. Can you explain to me how you activate your Stats? I can't figure out .

In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"? Another question, there is some way that a customer interacts with an ticket, like aproving o...

Hey people, I have some doubts and answers / opinions would be welcome. I've been using OTRS version 6 (FREE) for a few months now and I was tasked with implementing / suggesting changes to make life easier for the company's IT. I'll separate into topics! Reporting - Is there a practical way to gene...

Buenas galera, Tenho algumas dúvidas e repostas/opiniões seriam bem vindas. Já uso o OTRS versão 6 (FREE) faz alguns meses e recebi a tarefa de implementar/sugerir alterações para facilitar a vida da TI da empresa. Vou separar em tópicos! Relatórios - Existe uma maneira prática de gerar relatórios p...