Search found 19 matches

by andreaconsadori
11 Dec 2014, 18:27
Forum: Help
Topic: OTRS:ITSM CMDB search
Replies: 2
Views: 2204

Re: OTRS:ITSM CMDB search

by andreaconsadori
11 Dec 2014, 18:26
Forum: Help
Topic: CMDB Search issue [open BUG]
Replies: 3
Views: 1875

CMDB Search issue [open BUG]

Hi, i just upgrade to otrs 4.0.2 and i see that serach under CMDB tab isn't working.... any hints? a bug? i see i'm not alone http://forums.otterhub.org/viewtopic.php?f=53&t=22322&p=88004&hilit=cmdb+search#p88004 http://forums.otterhub.org/viewtopic.php?f=62&t=27117&p=108939&...
by andreaconsadori
29 Oct 2014, 15:13
Forum: Help
Topic: index.pl download after AgentPhoneNewTicket
Replies: 13
Views: 8377

Re: index.pl download after AgentPhoneNewTicket [Fixed]

i confirm,
i double check my config and was exchange 2013 smtp that give some issues...

thanks to all for usefoul information
by andreaconsadori
10 Oct 2014, 15:08
Forum: Help
Topic: index.pl download after AgentPhoneNewTicket
Replies: 13
Views: 8377

index.pl download after AgentPhoneNewTicket

Hi all, is some weeks that i notice a strange issue, when i open a phone ticket when i click send the browser downlod me a blank index.pl and i've a white screen, if i refresh the ticket has been successfully created. now i enable under chrome developer mode and i see that when i click on create i'v...
by andreaconsadori
07 Oct 2014, 10:37
Forum: Assistenza
Topic: download index.pl in fase di creazione ticket [Risolto]
Replies: 0
Views: 45640

download index.pl in fase di creazione ticket [Risolto]

Buongiorno a tutti, da qualche settimana (penso dopo uno yum update) quando creo un ticket da telefonata mi scarica il file index.pl creando poi correttamente il ticket. ho visto un bug simile in questo post --> http://forums.otterhub.org/viewtopic.php?f=62&t=18944 ho provato sul mio centos ma i...
by andreaconsadori
04 Dec 2012, 09:24
Forum: Generale
Topic: Otrs customer backend
Replies: 2
Views: 52879

Re: Otrs customer backend

ciao,
per db locale intendi un mssql?

la sitassi è alcquanto lacunosa, infatti ho aperto un bug e nella prossima release la sistemano per quanto riguarda la connessione a mssql.

http://bugs.otrs.org/show_bug.cgi?id=8945
by andreaconsadori
27 Nov 2012, 10:02
Forum: Help
Topic: Dateformat unknown system variable and mssql- how to fix it?
Replies: 0
Views: 1347

Dateformat unknown system variable and mssql- how to fix it?

Hi, i have sometimes Error 500 while playing with otrs, i see apache error.log while using otrs and when i've 500 error i can see this log [Tue Nov 27 09:00:01 2012] -e: DBD::mysql::db do failed: Unknown system variable 'DATEFORMAT' at /opt/otrs//Kernel/System/DB.pm line 478. ERROR: OTRS-CGI-20 Perl...
by andreaconsadori
23 Nov 2012, 09:31
Forum: Assistenza
Topic: Customer external backend su MSSQL
Replies: 1
Views: 13667

Re: Customer external backend su MSSQL [fixed]

guardando i log stamattina mi sono accorto che l'errore 505 è dato da [Fri Nov 23 08:18:40 2012] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/DBD/Sybase.pm [Fri Nov 23 08:18:40 2012] -e: Apache2::Reload: Can't locate /usr/lib64/perl5/vendor_perl/DBD/Sybase.pm [Fri Nov 23 08:18:47 2...
by andreaconsadori
22 Nov 2012, 19:02
Forum: Assistenza
Topic: Customer external backend su MSSQL
Replies: 1
Views: 13667

Customer external backend su MSSQL

Buonasera a tutti, seguendo la guida sto cercando di "mappare" l'anagrafica utente a un Microsoft NAV. la parte di Freetds è ok, le prove di connessione sono andate a buon fine [root@ticketsystem ~]# isql -v mssqldynamics user password +---------------------------------------+ | Connected!...
by andreaconsadori
23 Nov 2010, 14:06
Forum: Generale
Topic: modifica dashboard
Replies: 2
Views: 16184

Re: modifica dashboard

by andreaconsadori
22 Nov 2010, 12:40
Forum: Help
Topic: Otrs upgrate 3.0.2 failed [solved]
Replies: 2
Views: 2005

Re: Otrs upgrate 3.0.2 failed [solved]

considering that my db was successfully upgraded i just remove otrs package, delete all file under /opt/otrs and reinstall package modifing configuration file with old value.

now it's all ok
by andreaconsadori
22 Nov 2010, 11:09
Forum: Help
Topic: Otrs upgrate 3.0.2 failed [solved]
Replies: 2
Views: 2005

Re: Otrs upgrate 3.0.2 failed

i skip this issue commenting out theme migration (because i've no theme to migrate) but the issue persist with this exact code Software error: Can't locate object method "ConfigChecksum" via package "Kernel::Config" at /opt/otrs//Kernel/System/Loader.pm line 173. For help, please...
by andreaconsadori
22 Nov 2010, 11:03
Forum: Help
Topic: Otrs upgrate 3.0.2 failed [solved]
Replies: 2
Views: 2005

Otrs upgrate 3.0.2 failed [solved]

Hi, i just post in italian section but i think here i can have a quick reply. during upgrade the script failed with this reason Table 'otrs.theme' doesn't exist more detailed NOTICE: Migrating themes... DBD::mysql::st execute failed: Table 'otrs.theme' doesn't exist at /opt/otrs/Kernel/System/DB.pm ...
by andreaconsadori
22 Nov 2010, 10:44
Forum: Assistenza
Topic: Errore upgrade otrs 3.0.2 [risolto]
Replies: 0
Views: 2146

Errore upgrade otrs 3.0.2 [risolto]

Buongiorno a tutti, stamattina ho aggiornato il mio secondo server otrs, il primo non ha dato alcun problema, il secondo mi da questo errore Software error: Can't locate object method "ConfigChecksum" via package "Kernel::Config" at /opt/otrs//Kernel/System/Loader.pm line 173. Fo...
by andreaconsadori
26 May 2010, 21:06
Forum: Generale
Topic: modifica dashboard
Replies: 2
Views: 16184

modifica dashboard

Buonasera a tutti,
sapete che parte di codice si deve modificare per vedere nella dashboard relativa ai ticket nuovi/da prendere in carico anche il nome del cliente?

un mero elenco con la descizione e il codice è un poco scomodo...

grazie

Andrea Consadori
by andreaconsadori
13 May 2010, 16:28
Forum: Help
Topic: cannot install additional package
Replies: 1
Views: 2653

Re: cannot install additional package

solved

If you just delete the cache files OTRS will create new ones and you´d be
good to go...

By default the files are in /opt/otrs/var/tmp and their name starts with
SysConfig-Cache
:D
by andreaconsadori
13 May 2010, 11:55
Forum: Help
Topic: cannot install additional package
Replies: 1
Views: 2653

cannot install additional package

when i try to install via web i've apache 500 error, if i try via cli | Install/Upgrade Package: 1 Notice: Install /opt/otrs/bin/FAQImport.pl (755)! Notice: Install /opt/otrs/bin/cgi-bin/faq.pl (755)! Notice: Install /opt/otrs/bin/fcgi-bin/faq.fpl (755)! Notice: Install /opt/otrs/Kernel/Config/Files...
by andreaconsadori
12 May 2010, 07:18
Forum: Help
Topic: use MSSQL db for customer
Replies: 3
Views: 2296

Re: use MSSQL db for customer

i just see this but i need a mssql connection example. in a doich post i found this $Self->{CustomerUser} = { Name => 'Kundendatenbank', Module => 'Kernel::System::CustomerUser::DB', Params => { # if you want to use an external database, add the # required settings DSN => 'DBI:Sybase:', DSN => 'DBI:...
by andreaconsadori
11 May 2010, 14:41
Forum: Help
Topic: use MSSQL db for customer
Replies: 3
Views: 2296

use MSSQL db for customer

Hi, i've a mssql database with all customer data, i can reach it via odbc connection, i search in otrs manual but i've big problem configuring odbc connection from otrs to mssql i've installed on centos server, and also i've downloaded perl-DBD-ODBC-1.15-1.el5.rf.i386.rpm can someone help me? this i...