Search found 9 matches

by bschmalhofer
20 Aug 2020, 09:55
Forum: Help
Topic: CIS policy on OTRS
Replies: 11
Views: 632

Re: CIS policy on OTRS

Hi, this might be nonsense, as I'm not really versed in security. Is running OTRS, or OTOBO, in Docker an option? There you would have a defined interface what the application can, and cannot, do. You can take a look at https://hub.docker.com/r/juanluisbaptiste/otrs and at https://hub.docker.com/r/r...
by bschmalhofer
07 Aug 2020, 17:37
Forum: General
Topic: Remove /otrs from URL
Replies: 1
Views: 460

Re: Remove /otrs from URL

I checked https://httpd.apache.org/docs/2.4/mod/mod_alias.html and there it is stated that the order of the directives is relevant. The first match wins. Therefore I would try to simple switch around the two directives. Alias /otrs-web/ "/srv/otrs/var/httpd/htdocs/" ScriptAlias / "/srv/otrs/bin/cgi-...
by bschmalhofer
28 Jun 2020, 19:08
Forum: Developers
Topic: FastMMap Cache Backend ?
Replies: 1
Views: 277

FastMMap Cache Backend ?

Hi, I have been looking at caching backends for OTRS or OTOBO. So far I have found Kernel::System::Cache::FileStorable and Kernel::System::Cache::Redis. I think that both backends are not optimal, even though I haven't run any bechmarks. FileStorable might be slow because regular Files are read and ...
by bschmalhofer
12 Jun 2020, 10:18
Forum: General
Topic: Thru and through
Replies: 1
Views: 299

Re: Thru and through

My take is that thru is just an informal spelling of through. This spelling is fairly popular in the US.
by bschmalhofer
10 Jun 2020, 12:48
Forum: Howtos
Topic: Running MySQL 5.7 in Docker
Replies: 1
Views: 453

Running MySQL 5.7 in Docker

Hi, I wanted to install ((OTRS)) Community Edition on Ubunti 20.04. A problem was that Ubuntu 20.04 ships with MySQL 8 as the default MySQL version. But MySQL 8 is not supported. Therefore the idea was to spin up a MySQL instance in Docker. Affter some fiddling this seems to work: docker run --name ...
by bschmalhofer
28 May 2020, 13:17
Forum: Developers
Topic: The -X flag in bin/otrs.Daemon.pl
Replies: 5
Views: 611

Re: The -X flag in bin/otrs.Daemon.pl

zzz wrote:
28 May 2020, 13:00
This comment was made a couple of hours ago (coincidence?), which overrides the -X flag: https://github.com/OTRS/otrs/commit/76d ... a289c33013
Thanks, this answers my question.
by bschmalhofer
28 May 2020, 08:42
Forum: Developers
Topic: The -X flag in bin/otrs.Daemon.pl
Replies: 5
Views: 611

Re: The -X flag in bin/otrs.Daemon.pl

Well, I asked only one question. And that question is about the purpose of the -X flag in otrs.Daemon.pl in the Community Edition.
by bschmalhofer
27 May 2020, 13:18
Forum: Developers
Topic: The -X flag in bin/otrs.Daemon.pl
Replies: 5
Views: 611

The -X flag in bin/otrs.Daemon.pl

Hi, for OTOBO I'm converting the shebang lines of the the scripts to #!/usr/bin/env perl . This works fine in all but one cases as usually no further flags are set in the shebang line. The exception is bin/otrs.Daemon.pl which sets -X, which turns off all warnings in the script and in all modules. F...
by bschmalhofer
04 May 2020, 15:24
Forum: General
Topic: OTRS 6.0.28 Database Upgrade fails
Replies: 5
Views: 6764

Re: OTRS 6.0.28 Database Upgrade fails

Hi, I also ran into all those MySQL 8 issues when trying to install the Beta 4 of Otobo following the instruction at https://doc.otobo.org/manual/installation/stable/en/content/installation.html. I plan to provide patches for these issues in the Otobo repository. I have no idea whether these patches...