Znuny and ((OTRS)) Community Edition

We looked in the System Log. There were errors.

error OTRS-CGI-77 No State for pending reminder found!
error OTRS-CGI-77 No State for open found!
error OTRS-CGI-77 No State for new found!

We changed the Queue Names back to Lower Case. And the Ticket OverView reappeared.

I checked the comm log. It was fine. I created a ticket and watched it go through. It went just fine.

we have changed a lot of settings and values.
Does anyone know how the tickets are chosen to be displayed in Ticket OverView?

I don't see a trash can. I checked the "Settings."

It has disappeared for all users, Admin included.

I have attached a picture of what we (don't) see.

Our ticket overview is empty, all of a sudden. It doesn't even show any of the queues. There are tickets open and new tickets arriving.

We have a Statistics Report, that was created, that contains a "Contract" column. We would like to know where the information, for that column comes from? Anyone know? Or know how we can find out? Because we would like to use that field to describe our clients, as to what type of contract ...

In the window where I create a new customer, is it possible to add fields?

Then, is it possible to search by those fields?

Could you tell me where to look? We don't have an OTRS guy.

One of our applications sends an email automatically. The email is high formatted. I have attached a PDF of what it looks like. We need to be able to send the same email, to a customer, with the same formatting. We need that email to come and go and look the same. What is going on is, the email arri...