Search found 35 matches

by quadrivium
14 Apr 2020, 15:20
Forum: General
Topic: Hosting Docker image of OTRS in cloud
Replies: 7
Views: 704

Re: Hosting Docker image of OTRS in cloud

Hello jbaptiste, sorry for the delay but we had a week of shutdown due to covid…. I've understood a thing, and please confirm it to me, the MariaDB is outside your image and not? is it right? so the volume of MySQL is not the one where the Db is hosted? In your GitHub you say We also include a Maria...
by quadrivium
07 Apr 2020, 11:10
Forum: General
Topic: Hosting Docker image of OTRS in cloud
Replies: 7
Views: 704

Re: Hosting Docker image of OTRS in cloud

Hello again @jbaptiste, Thanks for your reply, in case I want to use your image, with even the DB, and just specify the volume where I would persist the data, have I to change it in the compose file, or where should I set it when executing your container? I've seen you have set it /volumes/mysql but...
by quadrivium
03 Apr 2020, 09:07
Forum: General
Topic: Hosting Docker image of OTRS in cloud
Replies: 7
Views: 704

Re: Hosting Docker image of OTRS in cloud

Hello, Thanks for your reply, yes, I'm quite new to docker but my question regarding the volumes is due to the fact that as runtime configuration, you have parameters as OTRS_DB_HOST where you specify an instance of MariaDb/MySql, as long as username/password. Can you please tell me ,if it doesn't d...
by quadrivium
02 Apr 2020, 11:20
Forum: General
Topic: Hosting Docker image of OTRS in cloud
Replies: 7
Views: 704

Hosting Docker image of OTRS in cloud

Hello, I've seen that here's a docker unofficial version of OTRS6 reachable here , I've seen that the mantainer is an active user here, and was wondering if it's possible to have the MariaDB file mounted as volume. The main reason I'm asking it is since the instance we've is on a Devuan image and ha...
by quadrivium
01 Apr 2020, 15:47
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

I've removed that folder with rm -r , don't know from where it has been installed, now I'm tring to update all the security issue that has been found while updating

Where's the best place to store connection information so they won't be overwritten when a minor update appears?

Thanks
by quadrivium
01 Apr 2020, 14:56
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

ok, I've discovered what the hell happened, and please excuse me if I disturbed you so much. Comparing the Config.pm I've noticed that in my current installation it points to /usr/share/otrs and the folder that I had in /opt/otrs was a link to that folder... I've corrected the entry for $Self->{Home...
by quadrivium
01 Apr 2020, 10:34
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

Excuse me but those steps are only related to Step 2: Backup files and database Kernel/Config.pm Kernel/Config/Files/ZZZAuto.pm, if updating from OTRS 5 var/* as well as the database The content of my otrs folder is the content taken from the tar.gz since I unpacked and renamed it I think that the p...
by quadrivium
01 Apr 2020, 09:58
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

I go here https://portal.otrs.com/external/download-center and get the url from the button then from shell, as root I do cd /opt wget http://ftp.otrs.org/pub/otrs/otrs-6.0.27.tar.gz /etc/init.d/cron stop /etc/init.d/apache2 stop cd /opt/otrs/ bin/Cron.sh stop otrs su -c "bin/otrs.Daemon.pl stop" -s ...
by quadrivium
31 Mar 2020, 17:10
Forum: Help
Topic: After the update it stll looks for old cache file
Replies: 8
Views: 461

Re: After the update it stll looks for old cache file

uhm..... I've tried to delete the cache and similar, but still looks for older file. in the new folder I've created following this documentation https://doc.otrs.com/doc/manual/admin/6.0/en/html/updating.html there're no js-cache or css-cache under the respective paths it looks for.... I'm wondering...
by quadrivium
31 Mar 2020, 16:05
Forum: Help
Topic: After the update it stll looks for old cache file
Replies: 8
Views: 461

Re: After the update it stll looks for old cache file

I've updated the other post,since I've repeated the installation (reverting the virtual machine)

this time I've not included the ZZZAuto.pm

viewtopic.php?f=53&t=41588&p=167844#p167844
by quadrivium
31 Mar 2020, 15:59
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

I've reverted the VM snapshot and redone everything without putting the ZZZAuto, here's the log root@otrs:/opt/otrs# su -c "scripts/DBUpdate-to-6.pl" -s /bin/bash otrs Migration started ... Checking requirements ... Requirement check for: Check framework version ... Can't locate Kernel/Config/Files/...
by quadrivium
31 Mar 2020, 15:10
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

because if I not restored it, the whole process exit.. I was receiving an error of missing file...as I told you before this installation has been updated in previous year by a colleague that doesn't work here anymore , so I don't know what he has done to upgrade from 3.x to 6.0.10...
by quadrivium
31 Mar 2020, 15:03
Forum: Help
Topic: After the update it stll looks for old cache file
Replies: 8
Views: 461

Re: After the update it stll looks for old cache file

yes the one of doc.otrs.org!
by quadrivium
31 Mar 2020, 14:38
Forum: Help
Topic: After the update it stll looks for old cache file
Replies: 8
Views: 461

After the update it stll looks for old cache file

Hello, I'm trying to resolve all the issue I've from the update from 6.0.10 to 6.0.27 ... now after having performed the procedure (for both Admin and Customers) I got the webpage to present a lot of 404 otrs_2.PNG I've those files in my old backup folder, but don't know why it still looks for it. H...
by quadrivium
31 Mar 2020, 13:43
Forum: General
Topic: There is an error updating the system configuration! Red error
Replies: 7
Views: 538

Re: There is an error updating the system configuration! Red error

Thanks Roy, Here's the output root@otrs:/opt/otrs# su -c "bin/otrs.Console.pl Maint::Log::Print" -s /bin/bash otrs Tue Mar 31 10:16:40 2020;;error;;OTRS-CGI-10;;Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2 "No such file or directory") Tue Mar 31 10:16:34 2020;;...
by quadrivium
31 Mar 2020, 12:19
Forum: General
Topic: There is an error updating the system configuration! Red error
Replies: 7
Views: 538

Re: There is an error updating the system configuration! Red error

I've checked the /opt/otrs/var/log but It's empty.. since this is an old installation that started in 2013 with version 3 and has been upgraded to 6.0.10 and now by me to .27 maybe something went wrong in the past I've posted you those value since looking at the code that's the reason why it show th...
by quadrivium
31 Mar 2020, 12:02
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

ok, the FAQ step was not necessary, so I just removed it...
Thanks
by quadrivium
31 Mar 2020, 12:01
Forum: General
Topic: There is an error updating the system configuration! Red error
Replies: 7
Views: 538

Re: There is an error updating the system configuration! Red error

I've tried looking at the variables contained inside SystemConfigurationOutOfSyncCheck.pm

The $CurrentDeploymentID is 20 while the $LastDeployment{DeploymentID} is 23 .... I don't know who should have updated this value... I've done it following the guide...

HTH
Paolo
by quadrivium
31 Mar 2020, 11:15
Forum: General
Topic: There is an error updating the system configuration! Red error
Replies: 7
Views: 538

There is an error updating the system configuration! Red error

Hello, I've successfully run the updated version but I got this error otrs_1.PNG Where I should look for the cause? Thanks in advance Paolo UPDATE1 Looking around , seems to be a problem of SystemConfigurationOutOfSyncCheck.pm file, in the specific those steps won't match # Quit silently if the Depl...
by quadrivium
31 Mar 2020, 10:21
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

Hello, Now I've not used the script, just followed the istruction, but still got stucked....now after having removed the FAQ module using Console.pl it loads but I recevive a lot of 404 for js and css.... for the ZZZAuto.pm I've not it in the new installation, (taken from the .27.tar.gz package), so...
by quadrivium
31 Mar 2020, 09:52
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

I've copied it from my old version.... Now I get this ...seems related to FAQ ERROR: OTRS-CGI-10 Perl: 5.24.1 OS: linux Time: Tue Mar 31 07:28:44 2020 Message: Could not load class Kernel::Output::HTML::Layout::FAQ. RemoteAddress: 10.99.3.29 RequestURI: /otrs/index.pl Traceback (1328): Module: Kerne...
by quadrivium
31 Mar 2020, 09:09
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Re: Performing the update from 6.x to 6.0.27

Hello, I've arrived till the DBUpdate-to-6.pl but I got this error Message: Can't locate Kernel/Config/Backups/ZZZAutoOTRS5.pm in @INC (you may need to install the Kernel::Config::Backups::ZZZAutoOTRS5 module) (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /etc/perl /usr/local/...
by quadrivium
30 Mar 2020, 16:50
Forum: General
Topic: Performing the update from 6.x to 6.0.27
Replies: 19
Views: 1691

Performing the update from 6.x to 6.0.27

Hello, I'm trying to update from my 6.0.10 to the latest one 6.0.27, I've tried the script from Rick https://gist.github.com/meisterheister/e02b1446c2037c5650b0cf0e96221916 That sent me but it says there're not present files ZZZAuto.pm and ZZZProcessManagement.pm . I was wondering, is there a simple...
by quadrivium
27 Mar 2020, 09:51
Forum: General
Topic: Migrate OTRS from a machine to another
Replies: 5
Views: 403

Re: Migrate OTRS from a machine to another

zzz wrote:
26 Mar 2020, 11:42
Hey,

You'll need a full backup of the OTRS database and the OTRS installation folder, which is probably placed in /opt/.

What's the name of the provider?

Best regards
Emin
We're still evaluating... do you know a good one to suggest?
by quadrivium
26 Mar 2020, 18:19
Forum: Come devo fare
Topic: Aggiornare OTRS dalla 6.0.10 alla 6.0.26
Replies: 0
Views: 754

Aggiornare OTRS dalla 6.0.10 alla 6.0.26

Ciao a tutti,
come faccio ad aggiornare OTRS all'ultima versione?

Grazie ciao
Paolo
by quadrivium
26 Mar 2020, 18:19
Forum: Come devo fare
Topic: Aggiornare OTRS dalla 6.0.10 alla 6.0.26
Replies: 0
Views: 780

Aggiornare OTRS dalla 6.0.10 alla 6.0.26

Ciao a tutti,
come faccio ad aggiornare OTRS all'ultima versione?

Grazie ciao
Paolo
by quadrivium
26 Mar 2020, 17:15
Forum: General
Topic: Use Ticket Creation notification to perform a call to a web hook
Replies: 2
Views: 271

Re: Use Ticket Creation notification to perform a call to a web hook

Thanks jojo for your reply, in those days I've tried to use the webservices (and with the help of root I succeded), but this is something that we havee to poll and check if there're new messages to be processed. The other idea was to have a notification when a ticket is created/updated (I've seen th...
by quadrivium
26 Mar 2020, 16:55
Forum: General
Topic: Use Ticket Creation notification to perform a call to a web hook
Replies: 2
Views: 271

Use Ticket Creation notification to perform a call to a web hook

Hello again, After having discussed with my colleagues, we decided to investigate instead of having a polling system that checks for new ticket/variations if it's possible to perform a web call to an endpoint where we receive the ticket information and we simplify the handling logic. Is this possibl...
by quadrivium
26 Mar 2020, 12:59
Forum: Developers
Topic: Accessing to the tickets /data via API
Replies: 10
Views: 956

Re: Accessing to the tickets /data via API

I've managed to create a session doing

http://172.31.254.7/otrs/nph-genericint ... rLogin=xxx

I don't understand why it doesn't accept SessionCreate... now that I've got the SessionId, where should I pass it at?

Thanks
Paolo
by quadrivium
26 Mar 2020, 11:16
Forum: Developers
Topic: Accessing to the tickets /data via API
Replies: 10
Views: 956

Re: Accessing to the tickets /data via API

Excuse me , is there a sample that explains how to call a webservice just created? I usually use PostMan, but in this case, I don't know which endpoint to call.
Here's the endpoint I've created
otrs_1.PNG
and the inner page
otrs_2.PNG
Thanks in advance
by quadrivium
26 Mar 2020, 10:23
Forum: General
Topic: Migrate OTRS from a machine to another
Replies: 5
Views: 403

Re: Migrate OTRS from a machine to another

for now, I've contacted just one provider... don't know but I think they do so, in this case , what have I to give them? a DB backup? a strange thing that came to my mind is that they offer OTRS 7 Community edition, but as I've seen the latest version is 6...
by quadrivium
26 Mar 2020, 09:52
Forum: General
Topic: Migrate OTRS from a machine to another
Replies: 5
Views: 403

Migrate OTRS from a machine to another

Hello, in this days we're evaluating to move OTRS from our installation on premises on cloud. Is there a way to export/import without having access to the database? We're evaluating some cloud providers that offers OTRS CE but don't know if we can access to the database as well. Thanks in advance Pa...
by quadrivium
23 Mar 2020, 16:10
Forum: Developers
Topic: Accessing to the tickets /data via API
Replies: 10
Views: 956

Re: Accessing to the tickets /data via API

My idea was to have a windows service that reads those data, then it posts on 2 different systems, one is Zoho projects and the other is a custom tool we work on. So currently I've got 2 solutions, one is to work via Web API, so if I have to query I get the data, or to access via script as you told ...
by quadrivium
23 Mar 2020, 14:56
Forum: Developers
Topic: Accessing to the tickets /data via API
Replies: 10
Views: 956

Re: Accessing to the tickets /data via API

Thanks RStraub for the information... but a thing it's not clear to me, how do I connect your script with OTRS?
Shall this be placed inside the folder where OTRS is contained?

Thanks in advance
Paolo
by quadrivium
23 Mar 2020, 11:03
Forum: Developers
Topic: Accessing to the tickets /data via API
Replies: 10
Views: 956

Accessing to the tickets /data via API

Hello, Please excuse me if I start asking a question but I've been asked to find a way to read daily the tickets then post them back to a system that my colleagues wrote. I have to tell that I'm not familiar with Perl (I came from 15+ years on .NET), but if it's the case I can studying it for the ne...