Search found 20 matches

by VCSousa
25 Nov 2020, 15:24
Forum: General
Topic: Browser Pop-Up Notifications
Replies: 2
Views: 42

Browser Pop-Up Notifications

Hi everyone,

Is it possible to delivry Browser Pop-Up notifications to the Agents?

Thanks in advance,
Rúben
by VCSousa
05 Nov 2020, 13:00
Forum: Help
Topic: [SOLVED] PDF Viewer /Open in new Tab
Replies: 1
Views: 71

Re: PDF Viewer /Open in new Tab

I find my self the solution on system config you have "AttachmentDownloadType" that can be inline to open on browser.
by VCSousa
05 Nov 2020, 11:27
Forum: Help
Topic: [SOLVED] PDF Viewer /Open in new Tab
Replies: 1
Views: 71

[SOLVED] PDF Viewer /Open in new Tab

Hello everyone, Hope find you well on this pandemic days. Keep you safe ;) I'm trying to configure MIME-Viewer to open Attached PDF on Browser but without success. Someone knows how this work? Or what can I do to pass this? I dont need exactly to do it with MIME-Viewer. I only want to put otrs openi...
by VCSousa
11 Sep 2020, 13:10
Forum: General
Topic: Email Header - Sent Emails
Replies: 2
Views: 155

Re: Email Header - Sent Emails

Hi roy,

thanks in advance. It's solved, can be closed.
by VCSousa
11 Sep 2020, 11:09
Forum: General
Topic: Email Header - Sent Emails
Replies: 2
Views: 155

Email Header - Sent Emails

Hi everyone,

Can I extract somewhere the email Header to track it? Sometime we have some problems on our servers and we need to track the header to try understand where he stopped or lagged.

Thanks in advance,
Rúben Sousa
by VCSousa
08 Sep 2020, 16:05
Forum: Help
Topic: Errors
Replies: 16
Views: 479

Re: Errors

Hi,

I strugled the last days with this. You have a Email Address/System Addres equal to the email configured on that settings?

Try with:
Protocol: SMTPTLS
Port: 587
Sendmail AuthUser should be created (Dont need to be in use) on Email Address

https://prnt.sc/udorae
by VCSousa
14 Aug 2020, 16:00
Forum: General
Topic: Recurring Ticket
Replies: 1
Views: 211

Recurring Ticket

Hi everyone, I need to put my otrs creating recurring tickets. I know that I can do a cront with an email be sent but my boss don't like this solution. So I have seen this https://forums.otterhub.org/viewtopic.php?f=53&t=32070 Can someone help me to put it working? I don't understand so much how thi...
by VCSousa
14 Aug 2020, 11:30
Forum: Howtos
Topic: Change priority color to icon/img
Replies: 2
Views: 198

Re: Change priority color to icon/img

For now, the only thing that I have change only with pure CSS are this one.

I have other small things but includes JS changes too.

Also I'm trying to make it work what I talked with you about change the background of DynamicFields on TicketZoom based on them values.
by VCSousa
14 Aug 2020, 11:26
Forum: Howtos
Topic: Link ticket number in ticket title
Replies: 2
Views: 630

Re: Link ticket number in ticket title

Hi,

Thanks by this "tweak". It's very usefull.

Just a note, if you have your otrs in HTTP and not HTTPS, you have to change it too.
by VCSousa
10 Aug 2020, 15:57
Forum: Howtos
Topic: Change priority color to icon/img
Replies: 2
Views: 198

Change priority color to icon/img

Hi everyone, So, last weak i was doing some tweaks on OTRS for my company and thinked on change the priority colors to the logo of my company colored with priority. I asked some help to Emin (zzz) and we got this: Using Efflux (emin) addon for custom CSS (You should try it ;) They have some more nic...
by VCSousa
04 Aug 2020, 11:06
Forum: General
Topic: Edit fields on dashboard
Replies: 0
Views: 811

Edit fields on dashboard

Hi everyone,

Hope to find you well in this pandemic days.

Is it possible to edit some fields on dashboard? What I want to edit is Queue and Service with a Dropdown menu.

Can someone give me some tips and help?

Thanks in advance ;)
by VCSousa
13 Jul 2020, 10:28
Forum: General
Topic: CKEditr horizontal resize
Replies: 1
Views: 173

CKEditr horizontal resize

Hi everyone,

Hope to find you well on this Pandemic days.

How can I "enable" the CKEditor resize on horizontal and the default size of it?

I already checked the topic viewtopic.php?t=20396 but it stuck my otrs.

I'm running OTRS CE 6 on centos 7
by VCSousa
30 Jun 2020, 10:45
Forum: General
Topic: CI field on ticket creation
Replies: 5
Views: 514

Re: CI field on ticket creation

I figure thats it only work on ticket creation. It is possible to put it working on notes to?
by VCSousa
29 Jun 2020, 13:55
Forum: General
Topic: CI field on ticket creation
Replies: 5
Views: 514

Re: CI field on ticket creation

Check https://opar.perl-services.de/dist/DynamicFieldITSMConfigItem-6.0.1 Hi skullz, I alredy have it, but it isn't linking de CIs to the ticket. Check the system configuration that come with the addon.. I think there is a option to turn on auto link. Thats true and i found it. For someone on the f...
by VCSousa
29 Jun 2020, 10:12
Forum: General
Topic: CI field on ticket creation
Replies: 5
Views: 514

Re: CI field on ticket creation

Hi skullz,

I alredy have it, but it isn't linking de CIs to the ticket.
by VCSousa
26 Jun 2020, 13:44
Forum: General
Topic: CI field on ticket creation
Replies: 5
Views: 514

CI field on ticket creation

Hello everyone,

Is there a way or an addon that allow me to add a field, or 2 on ticket creation to chose a CI to link?

I'm using OTRS CE 6 on CentOS 7
by VCSousa
26 Jun 2020, 11:09
Forum: General
Topic: Ticket Background on Dashboard if New Article
Replies: 6
Views: 635

Re: Ticket Background on Dashboard if New Article

zzz, As talked, a lot of thanks by these and other helps that you provided me ;) For all, if needed, to put it working in all pages (Status View) you should add the codes on the follow files: Core.Header.css Core.Agent.Header.js I had to had on CSS also, the flag of !important This is also info give...
by VCSousa
25 Jun 2020, 12:54
Forum: General
Topic: Ticket Background on Dashboard if New Article
Replies: 6
Views: 635

Re: Ticket Background on Dashboard if New Article

I sent you a PM.

If its to create, probably i'm gonna need some help to construct it right. My knowledge with CSS and Javascript are the basics to manage some chenges on files already made and working :D
by VCSousa
25 Jun 2020, 12:30
Forum: General
Topic: Ticket Background on Dashboard if New Article
Replies: 6
Views: 635

Re: Ticket Background on Dashboard if New Article

Hello VCSousa, I don't know which add-on you're referring to, but you'll need to add some custom JavaScript and CSS. Are you familiar with these technologies? Best regards Emin Hi zzz, i'm refer to this https://gist.github.com/reneeb/4baf3e0979356cfc5a70 The basics. Could you give me some lights wh...
by VCSousa
25 Jun 2020, 10:50
Forum: General
Topic: Ticket Background on Dashboard if New Article
Replies: 6
Views: 635

Ticket Background on Dashboard if New Article

Hi everyone,

I'm Running OTRS CE on CentOS 7.

I want to Highlight the tickets rows on dashboard, like addon of Renee does with queues, but for tickets with new articles, like the star that appears on the left.

Thanks in advance,
VCSousa