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Hi, I'm getting the following errors while sending outbound emails: [Error][Kernel::System::CommunicationLog::_LogError][Line:538]: The communication '1540333' is already closed, can't be used. I ran the following command to force sending the emails and got this message: ./otrs.Console.pl Maint::Ema...

thanks! I have tried both ways and didn't work.

Hi,

I have a generic agent job for new tickets that has in the body the word NDA, the job runs well except when finds the word Amanda or Monday.

I have tried unsuccessfully different ways to just match this key word.

Field used:
Text: *NDA*

Thanks!