Search found 3 matches

by hqr17
04 Sep 2020, 03:33
Forum: General
Topic: Outbound emails not sent
Replies: 0
Views: 579

Outbound emails not sent

Hi, I'm getting the following errors while sending outbound emails: [Error][Kernel::System::CommunicationLog::_LogError][Line:538]: The communication '1540333' is already closed, can't be used. I ran the following command to force sending the emails and got this message: ./otrs.Console.pl Maint::Ema...
by hqr17
29 Jul 2020, 01:09
Forum: General
Topic: Generic Agent - Select Tickets match word
Replies: 2
Views: 201

Re: Generic Agent - Select Tickets match word

thanks! I have tried both ways and didn't work.
by hqr17
28 Jul 2020, 00:35
Forum: General
Topic: Generic Agent - Select Tickets match word
Replies: 2
Views: 201

Generic Agent - Select Tickets match word

Hi,

I have a generic agent job for new tickets that has in the body the word NDA, the job runs well except when finds the word Amanda or Monday.

I have tried unsuccessfully different ways to just match this key word.

Field used:
Text: *NDA*

Thanks!