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- 10 Jan 2020, 17:58
- Forum: Help
- Topic: Chnage Article Visibility After Upgrade to OTRS6
- Replies: 1
- Views: 169
We have just upgraded out OTRS installation from 5 to 6, and intend using the customer web portal. On some of the older tickets there are internal emails that we don't want exposed to customers. Is there a way to change the visibility to customers of emails and notes on the older tickets upgraded fr...