Search found 19 matches

by adrijang
23 Jan 2019, 17:14
Forum: Help
Topic: Error otrs.Console.pl TimeZone Olson Database different Version
Replies: 9
Views: 6652

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Hi there! It started again, different versions: [Wed Jan 23 16:12:50 2019] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Madrid, which is from an older version (2018i) of the Olson database than this installation of DateTime::TimeZone (2018g). I'm running 6.0.14 EDIT: SOLVED Had to stop and sta...
by adrijang
03 Dec 2018, 20:30
Forum: Help
Topic: Error otrs.Console.pl TimeZone Olson Database different Version
Replies: 9
Views: 6652

Re: Error otrs.Console.pl TimeZone Olson Database different Version

root wrote:
03 Dec 2018, 18:21
Hi,

Does anybody with the latest patch level release (6.0.14) still have this problem?

- Roy
Upgraded to that patch level, problem solved. Thank you very much!
by adrijang
03 Dec 2018, 17:57
Forum: Help
Topic: Error otrs.Console.pl TimeZone Olson Database different Version
Replies: 9
Views: 6652

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Hi! I have the same problem, also after an update: [Mon Dec 3 16:55:04 2018] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Madrid, which is from an older version (2018g) of the Olson database than this installation of DateTime::TimeZone (2018e). Any clues on how to solve it? It's flooding with ...
by adrijang
31 Mar 2017, 09:29
Forum: Help
Topic: False Pending reminder email notifications
Replies: 2
Views: 411

Re: False Pending reminder email notifications

This is so embarrassing... :shock:

I just run

Code: Select all

/opt/otrs/bin/Cron.sh stop 
as the otrs user, I'll have to wait until tomorrow to see if it worked.

Many thanks!
by adrijang
30 Mar 2017, 19:25
Forum: Help
Topic: False Pending reminder email notifications
Replies: 2
Views: 411

False Pending reminder email notifications

Hi! I need help with a weird problem. A while ago we received an email with an attachment too big for OTRS to process and it began to send pending reminder email notifications to all agents from random tickets (which were pending but have benn are closed for a long time). When I removed that big ema...
by adrijang
30 Jun 2016, 11:48
Forum: Help
Topic: update notifications on 5.0.1
Replies: 4
Views: 686

Re: update notifications on 5.0.1

I installed a new versión from here: http://ftp.otrs.org/pub/otrs/packages/
Now it appears to be working fine :)
by adrijang
29 Jun 2016, 13:46
Forum: Help
Topic: update notifications on 5.0.1
Replies: 4
Views: 686

Re: update notifications on 5.0.1

Hi, Same problem, Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /et...
by adrijang
16 Jan 2015, 10:23
Forum: General
Topic: Problem after upgrading to OTRS 4.0.3 [SOLVED]
Replies: 1
Views: 406

Problem after upgrading to OTRS 4.0.3 [SOLVED]

Hi! I'm having a really annoying problem since I updated my OTRS from 3.4 to 4.0.3: some of the "pending reminder" tickets that were actually closed keep sending emails to the agents every 24 hours. This wasn't happening before the update, so it's really weird. I tried locking and unlocking them. I ...
by adrijang
07 Jan 2011, 12:55
Forum: General
Topic: Problems with cron on 3.0.4
Replies: 1
Views: 422

Re: Problems with cron on 3.0.4

I went into /opt/otrs/bin looking for something and I found Cron.sh

/opt/otrs/bin/#>./Cron.sh start otrs

Then it started working.
Or it seems like it.
by adrijang
07 Jan 2011, 11:58
Forum: General
Topic: Problems with cron on 3.0.4
Replies: 1
Views: 422

Problems with cron on 3.0.4

Hi! I just upgraded from 2.4.9 to 3.0.4 (Debian) with no issues at all, except that the postmaster mail only fetches when I run it manually. I checked /opt/otrs/var/cron/ and every file was with the .dist version. Then I copied everything without the .dist, and modified postmaster_mailbox to fetch e...
by adrijang
05 Nov 2010, 11:40
Forum: General
Topic: otrs backup
Replies: 5
Views: 1559

Re: otrs backup

Hi mritorto

I think OTRS_HOME/scripts/backup.pl and OTRS_HOME/scripts/restore.pl is enough, but you can copy OTRS_HOME and export the configuration file too.
Don't forget to SetPermissions.pl on the new server.
by adrijang
04 Nov 2010, 20:27
Forum: General
Topic: Upgrading from 2.4.9 to 3 beta6
Replies: 3
Views: 1197

Upgrading from 2.4.9 to 3 beta6

Hi ! Now that I have 2.4.9 running on production, I'm trying 3.0.0beta6 on my test server. I'm getting mysql password problems at step 9 of the upgrade: test:/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs otrs bin/otrs.SetPermissions.pl <1.3> - set OTRS file permissions Copyright (C) 2001-2010 OTRS...
by adrijang
27 Oct 2010, 10:19
Forum: General
Topic: Updating to 2.4.9
Replies: 3
Views: 846

Re: Updating to 2.4.9

Thank you!
by adrijang
26 Oct 2010, 10:30
Forum: General
Topic: Updating to 2.4.9
Replies: 3
Views: 846

Updating to 2.4.9

Hi everybody! I have done several modifications to have otrs layout the way I like. I've done the update from 2.4.7 to 2.4.9 on my development server (on Debian, just copied the source to /opt/otrs), then dumped the old Kernel/Output/HTML to the new one, then imported my config file. It seems to be ...
by adrijang
27 May 2010, 13:22
Forum: General
Topic: Having "separate" customer DB
Replies: 4
Views: 1376

Re: Having "separate" customer DB

Ok. I have OTRS with agents, customers and queues. Now I need to add 1 more agent and have it accessing only 1 queue. This agent wont know anything about other queues and the other agents wont know anything about his queue. I can make that happen using groups. I dont know how to have that privacy wi...
by adrijang
26 May 2010, 16:47
Forum: General
Topic: Having "separate" customer DB
Replies: 4
Views: 1376

Having "separate" customer DB

Hi there,

I'm having problems finding a way to have some agents to have access only to the CustomerUsers from a certain group and having all the CustomerUsers they create to be automatically on that group.
¿Is that possible?
It'll be like having two separate OTRS running.

Thanks in advance
by adrijang
26 May 2010, 12:03
Forum: OTRS Developers
Topic: Having "separate" customer DB
Replies: 0
Views: 531

Having "separate" customer DB

Hi there, I'm having problems finding a way to have some agents to have access only to the CustomerUsers from a certain group and having all the CustomerUsers they create to be automatically on that group. ¿Is that possible? It'll be like having two separate OTRS running. Thanks in advance *********...
by adrijang
04 May 2010, 10:48
Forum: OTRS Developers
Topic: Modify Weekly Stats
Replies: 1
Views: 891

Modify Weekly Stats

Hi there, Does anybody know how to mod week stats at Dashboard? I made some blindfolded changes at /opt/otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm Line 58: my %Axis = ( '14Day' => { 0 => { Day => 'Sun', Created => 0, Closed => 0, }, 1 => { Day => 'Mon', Created => 0, Closed => 0, }, 2 =>...
by adrijang
26 Apr 2010, 19:27
Forum: General
Topic: Modificar estadísticas semanales
Replies: 0
Views: 1107

Modificar estadísticas semanales

Hola a todos! ¿Alguien conoce algún método sencillo y limpio para modificar las estadísticas semanales? Me gustaría que mostrase 14 o 21 días en lugar de 7. Sé que habría que modificar /opt/otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm de algún modo pero no manejo perl lo suficiente como pa...