Hi all,
I am trying to find a way to forward received emails (the whole email with the body) to another specific email, when a new email has been received to a ticket of a specific type. I was trying to achieve this with the Generic Agent without success.
Appreciate any help!
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- 28 Nov 2019, 18:04
- Forum: General
- Topic: OTRS forward email for specific ticket type
- Replies: 0
- Views: 2414