Search found 4 matches

by serena
02 Dec 2019, 18:28
Forum: Help
Topic: limit visibility Tickets to operators based Service
Replies: 1
Views: 38

limit visibility Tickets to operators based Service

Hello everybody We need to be able to limit the visibility of the Tickets to different operators, based on the Service. :( :( In detail, if a Ticket is opened associated to a given service, only a part of the operators (who are not associated with the same groups or the same roles), must be able to ...
by serena
15 Nov 2019, 18:25
Forum: Assistenza
Topic: Download OTRS 7
Replies: 1
Views: 198

Download OTRS 7

Ciao a tutti,

Volevo provare ad installare l'ultima versione di OTRS la 7, su ambiente linux per effettuare un'analisi dei beneci che porterebbe rispetto ad una vecchia versione :) , ma non riesco a trovare dove scaricarla.

Poetete darmi un aiuto? :( :( :( :( :(

Grazie mille a tutti

Serena
by serena
11 Nov 2019, 13:14
Forum: Help
Topic: Change State when customer respond via Email
Replies: 2
Views: 89

Re: Change State when customer respond via Email

Hi Jorge, Thank you for your reply, I tried your suggestion :D I did a test, but unfortunately also creating a generic agent, https://forums.otterhub.org/download/file.php?mode=view&id=7399 https://forums.otterhub.org/download/file.php?mode=view&id=7400 https://forums.otterhub.org/download/file.php?...
by serena
08 Nov 2019, 10:35
Forum: Help
Topic: Change State when customer respond via Email
Replies: 2
Views: 89

Change State when customer respond via Email

Goodmorning all, I would like help as our customer has an OTRS 5 installation and we would need that when the user responds to a Ticket the status is changed as follows: If the status of the Ticket is "Waiting", the status is set to "Found" when the user sends the email; If the status of the ticket ...