Znuny and ((OTRS)) Community Edition

imes

When I need to link a Ticket with a CMDB device it only shows me in the search menu "Name" "ConfigItem" "DeploymentState" Can you edit this menu to do a search by any field of the devices? For example; S/N ; https://i.ibb.co/Gdr4GzK/Link1.png https://i.ibb.co/9GPmx2g/Li...

imes

OK thanks.

Isn't there a quick way to CSV list all my CustomersUsers?

Even with stats reports?

imes

Hello everyone, I have the CustomerUserImportExport module since I have not found another way to export the information of the Customer Users of a Customer. The problem I have is that I have several Customers with enough CustomersUsers each of them. When I use the CustomerUser export module it only ...

imes

Hello everyone, I have an inventory loaded in the CMDB with 30K devices categorized by different CI classes (POS, PDA, etc.) Is there a way to report all devices where all classes are included at the same time? Through the import / export module I can only create templates by CI Class. So I can prin...

imes

Ook, thank you very much!

imes

Ook, thank you very much!

imes

Hello everyone,

I have 2 questions that could not be resolved;
In CMDB.
Is it possible to change the states of: Incident status? Incident - Operational
Is it possible to disable this field or configure it so that it is not mandatory?

Thanks.

imes

Hello everyone,

I have a CMDB loaded with devices Cis and with the Owner attribute linked to Customer User.
Is it possible that in the creation of the CustomerUser frontend ticket it gives you the possibility to choose the Cis that are associated by the Owner attribute?

Thank you.
A greeting.

imes

Thank you very much,
I was able to modify it in /Kernel/Config/Default.pm

imes

Good Morning,

I would like to know if it is possible to edit the fields of the creation tab of Customers Users. I have been searching for Sysconfig but have not found anything.
I would like to add some and remove others.

Thank you,
A greeting.

imes

thank you!! You saved me, it worked!

I really appreciate your help.

imes

Good morning, excuse my clumsiness, I am looking for the addon.xml file but I cannot find it, I don't know if it is what you are referring to in your previous post reply. My current Loader :: Agent :: CommonJS ### 100-ConfigurationManagement ITSM.Agent.ConfigItem.Search.js ITSM.UI.ConfigItemActionRo...

imes

In these columns, although you click on them, you do not access.

imes

Good Morning, After the installation of the CIAttributeCollection package, from the Customer User Information Center Menu, the vision of the different classes between the columns of CIs does not work for me. I have uninstalled the package but the problem persists. It also messed up the search boxes ...

imes

Ok thanks, I have finally solved it using the command:

/opt/otrs/bin/otrs.Console.pl Admin :: Package :: Uninstall FAQ

and later

/opt/otrs/bin/otrs.Console.pl Admin :: Package :: ReinstallAll

imes

otrs@vm-otrs-lastversion:~$ /opt/otrs/bin/otrs.Console.pl Admin::Package::UpgradeAll Fetching on-line repositories... OTRS Freebie Features... Done Upgrading installed packages... The following packages were already up-to-date... OTRSMasterSlave The following packages were already up-to-date but not...

imes

Good I have upgraded from version 6.0.27 to 6.0.28 according to the official documentation but loading http: //IPOTRS/otrs/index.pl gives me 500 Internal Server Error. In apache logs it shows me the following: abr 29 13:50:28 vm-otrs-lastversion systemd[1]: Starting The Apache HTTP Server... abr 29 ...

imes · Re: Actualización 6.0.5 a 6.0.27 Ok thank you

Ok thank you

imes

I have done a clean update again following the manual step by step, including updating modules. Now the failure that occurs is when I try to login, User and Password, it does nothing when I click on Login, or I give it to Enter. Is it a version bug? Estos son los fallos al actualizar módulos: https:...

imes

Thanks for the link jojo, I followed those instructions as I commented All the update was successful, it should be noted that the script execution scripts/DBUpdate-to.. gave an error in the Moo module and I had to execute the following: perl -MCPAN -e shell install Crypt :: Random :: Source :: Weak ...

imes

Hello everyone, I am looking for related information but it is not clear to me in the official pages or in the forum how the update procedure is performed in OTRS. I currently have version 6.0.5 and I want to upgrade to 6.0.27 but it is not clear to me if I can jump to that version without going thr...

imes

Is it possible to disable the types of links that exist between CI and between Tickets? Currently appear to me: From Tickets to CI = Alternative to; Depends on; Required to; Applicable to; From CI to CI = Alternative to; Connected to; Depends on; Required to; It includes; Part of; Applicable to; I w...

imes

I have managed to find the error. In the "ReferencedCIClassReferenceAttirbuteKey" attribute it was poorly defined, it had 'Name', I have changed it to 'NumeroSEDE' which is a unique code of the 'UBICACIONES' class that I have defined and it already works correctly. ReferencedCIClassReferen...

imes

Thank you, Now I run into a problem when importing some links between CIs. I have a class "Balance" where I create an item and I have added the field "Locations" where I indicate that it is GM-SEVILLA (5524000222). If I export this I get the following: https://i.ibb.co/RPJMvqX/12...

imes

ohhh thank you very much, it worked!

imes

Thank you very much! is for the version then.

imes

No, it is possible that this version is not added?

imes

The plugin is ITSM-CIAttributeCollection?

The state has been looking for manuals but the officer cannot find how to do what I request, can someone help me?

Thanks

imes

OK thanks
Does anyone know the addon?

imes

If possible export and import Cls in CMDB with link to other Cls?

imes

Hello everyone, I have the ITSMConfigurationManagement 6.0.5 module installed. I need to see the Assigned Cls widget in the "Customer User Information Center" section, but I can't. Nor do I have in Sysconfig the module 0060-CUIC-ITSMConfigItemCustomerUser Any ideas? First image of what I s...

imes

Name field in the creation of a new item within the CMDB Is it possible to change, delete or configure the Name field of the menu when we create a new item within CMDB? https://i.ibb.co/yy8BtZW/Screenshot-1.png The objective is that it can only be registered with already predefined names that can be...

imes

thank you, it is ok!!

imes

oooh thank you

I have changed for ITSM.Agent.ConfigItem.Search.js and now it works perfectly.

imes

Hi everyone, I have installed the CI-AttributeCollection 6.0.2 package and since I installed it I have bug the search box inside CMDB as shown in the following screen. https://i.ibb.co/YWMG9Zd/scree1.png https://i.ibb.co/JjtHtbf/scree2.png I choose the class but the rest of the fields are not displa...

imes

I think the url API Icinga2 is not the right one ... but I don't know which one is correct, does anyone know? Thank you

imes

Creo que la url API Icinga2 no es la correcta...pero no se cual es la correcta, ¿alguien sabe? Gracias.

imes

Good afternoon, I currently have an Icinga2 monitoring system mounted on a server where you register through the Dashboard panel and send emails to the account otrs@****.es On another server I have OTRS 6.0.22 mounted with the ISTM and SystemMonitoring extensions. I've been trying to integrate Icing...

imes

Buenas tardes, Actualmente tengo montado en un servidor un sistema de monitorizacion Icinga2 donde registra a traves del panel Dashboard y envíos de email hacia la cuenta otrs@****.es En otro servidor tengo montado OTRS 6.0.22 con las extensiones ISTM y SystemMonitoring. Llevo varios días intendo in...

Search found 39 matches