Search found 39 matches

by imes
08 Jun 2020, 11:03
Forum: General
Topic: Link Custom search menu CMDB-TICKET
Replies: 1
Views: 111

Link Custom search menu CMDB-TICKET

When I need to link a Ticket with a CMDB device it only shows me in the search menu "Name" "ConfigItem" "DeploymentState" Can you edit this menu to do a search by any field of the devices? For example; S/N ; https://i.ibb.co/Gdr4GzK/Link1.png https://i.ibb.co/9GPmx2g/Link2.png Thank you. A greeting.
by imes
26 May 2020, 08:06
Forum: General
Topic: Export CustomerUsers from all Customers
Replies: 4
Views: 166

Re: Export CustomerUsers from all Customers

OK thanks.

Isn't there a quick way to CSV list all my CustomersUsers?

Even with stats reports?
by imes
25 May 2020, 18:25
Forum: General
Topic: Export CustomerUsers from all Customers
Replies: 4
Views: 166

Export CustomerUsers from all Customers

Hello everyone, I have the CustomerUserImportExport module since I have not found another way to export the information of the Customer Users of a Customer. The problem I have is that I have several Customers with enough CustomersUsers each of them. When I use the CustomerUser export module it only ...
by imes
21 May 2020, 14:12
Forum: General
Topic: Report - CMDB all
Replies: 1
Views: 135

Report - CMDB all

Hello everyone, I have an inventory loaded in the CMDB with 30K devices categorized by different CI classes (POS, PDA, etc.) Is there a way to report all devices where all classes are included at the same time? Through the import / export module I can only create templates by CI Class. So I can prin...
by imes
21 May 2020, 13:38
Forum: General
Topic: Tickets-Cis link Frontend Customer User
Replies: 2
Views: 161

Re: Tickets-Cis link Frontend Customer User

Ook, thank you very much!
by imes
21 May 2020, 13:38
Forum: General
Topic: Incident Status - CMDB
Replies: 2
Views: 127

Re: Incident Status - CMDB

Ook, thank you very much!
by imes
21 May 2020, 08:33
Forum: General
Topic: Incident Status - CMDB
Replies: 2
Views: 127

Incident Status - CMDB

Hello everyone,

I have 2 questions that could not be resolved;
In CMDB.
Is it possible to change the states of: Incident status? Incident - Operational
Is it possible to disable this field or configure it so that it is not mandatory?

Thanks.
by imes
19 May 2020, 12:30
Forum: General
Topic: Tickets-Cis link Frontend Customer User
Replies: 2
Views: 161

Tickets-Cis link Frontend Customer User

Hello everyone,

I have a CMDB loaded with devices Cis and with the Owner attribute linked to Customer User.
Is it possible that in the creation of the CustomerUser frontend ticket it gives you the possibility to choose the Cis that are associated by the Owner attribute?

Thank you.
A greeting.
by imes
12 May 2020, 10:33
Forum: General
Topic: Fields - Customers Users
Replies: 3
Views: 181

Re: Fields - Customers Users

Thank you very much,
I was able to modify it in /Kernel/Config/Default.pm
by imes
12 May 2020, 09:10
Forum: General
Topic: Fields - Customers Users
Replies: 3
Views: 181

Fields - Customers Users

Good Morning,

I would like to know if it is possible to edit the fields of the creation tab of Customers Users. I have been searching for Sysconfig but have not found anything.
I would like to add some and remove others.

Image
Thank you,
A greeting.
by imes
05 May 2020, 11:47
Forum: General
Topic: Customer User Information Center
Replies: 5
Views: 261

Re: Customer User Information Center

thank you!! You saved me, it worked!

I really appreciate your help.
by imes
05 May 2020, 08:52
Forum: General
Topic: Customer User Information Center
Replies: 5
Views: 261

Re: Customer User Information Center

Good morning, excuse my clumsiness, I am looking for the addon.xml file but I cannot find it, I don't know if it is what you are referring to in your previous post reply. My current Loader :: Agent :: CommonJS ### 100-ConfigurationManagement ITSM.Agent.ConfigItem.Search.js ITSM.UI.ConfigItemActionRo...
by imes
04 May 2020, 10:22
Forum: General
Topic: Customer User Information Center
Replies: 5
Views: 261

Re: Customer User Information Center

In these columns, although you click on them, you do not access.


Image
by imes
04 May 2020, 08:38
Forum: General
Topic: Customer User Information Center
Replies: 5
Views: 261

Customer User Information Center

Good Morning, After the installation of the CIAttributeCollection package, from the Customer User Information Center Menu, the vision of the different classes between the columns of CIs does not work for me. I have uninstalled the package but the problem persists. It also messed up the search boxes ...
by imes
29 Apr 2020, 15:51
Forum: General
Topic: 500 Server Internal Error after update
Replies: 3
Views: 173

Re: 500 Server Internal Error after update

Ok thanks, I have finally solved it using the command:

/opt/otrs/bin/otrs.Console.pl Admin :: Package :: Uninstall FAQ

and later

/opt/otrs/bin/otrs.Console.pl Admin :: Package :: ReinstallAll
by imes
29 Apr 2020, 15:36
Forum: General
Topic: 500 Server Internal Error after update
Replies: 3
Views: 173

Re: 500 Server Internal Error after update

otrs@vm-otrs-lastversion:~$ /opt/otrs/bin/otrs.Console.pl Admin::Package::UpgradeAll Fetching on-line repositories... OTRS Freebie Features... Done Upgrading installed packages... The following packages were already up-to-date... OTRSMasterSlave The following packages were already up-to-date but not...
by imes
29 Apr 2020, 14:24
Forum: General
Topic: 500 Server Internal Error after update
Replies: 3
Views: 173

500 Server Internal Error after update

Good I have upgraded from version 6.0.27 to 6.0.28 according to the official documentation but loading http: //IPOTRS/otrs/index.pl gives me 500 Internal Server Error. In apache logs it shows me the following: abr 29 13:50:28 vm-otrs-lastversion systemd[1]: Starting The Apache HTTP Server... abr 29 ...
by imes
23 Apr 2020, 18:23
Forum: General
Topic: Update 6.0.5 to 6.0.27
Replies: 6
Views: 207

Re: Actualización 6.0.5 a 6.0.27

Ok thank you
by imes
23 Apr 2020, 18:03
Forum: General
Topic: Update 6.0.5 to 6.0.27
Replies: 6
Views: 207

Re: Update 6.0.5 to 6.0.27

I have done a clean update again following the manual step by step, including updating modules. Now the failure that occurs is when I try to login, User and Password, it does nothing when I click on Login, or I give it to Enter. Is it a version bug? Estos son los fallos al actualizar módulos: https:...
by imes
23 Apr 2020, 17:33
Forum: General
Topic: Update 6.0.5 to 6.0.27
Replies: 6
Views: 207

Re: Update 6.0.5 to 6.0.27

Thanks for the link jojo, I followed those instructions as I commented All the update was successful, it should be noted that the script execution scripts/DBUpdate-to.. gave an error in the Moo module and I had to execute the following: perl -MCPAN -e shell install Crypt :: Random :: Source :: Weak ...
by imes
23 Apr 2020, 16:47
Forum: General
Topic: Update 6.0.5 to 6.0.27
Replies: 6
Views: 207

Update 6.0.5 to 6.0.27

Hello everyone, I am looking for related information but it is not clear to me in the official pages or in the forum how the update procedure is performed in OTRS. I currently have version 6.0.5 and I want to upgrade to 6.0.27 but it is not clear to me if I can jump to that version without going thr...
by imes
21 Apr 2020, 18:12
Forum: General
Topic: Link types - Disables
Replies: 1
Views: 110

Link types - Disables

Is it possible to disable the types of links that exist between CI and between Tickets? Currently appear to me: From Tickets to CI = Alternative to; Depends on; Required to; Applicable to; From CI to CI = Alternative to; Connected to; Depends on; Required to; It includes; Part of; Applicable to; I w...
by imes
20 Apr 2020, 14:41
Forum: General
Topic: Cls import/ export with links
Replies: 8
Views: 293

Re: Cls import/ export with links

I have managed to find the error. In the "ReferencedCIClassReferenceAttirbuteKey" attribute it was poorly defined, it had 'Name', I have changed it to 'NumeroSEDE' which is a unique code of the 'UBICACIONES' class that I have defined and it already works correctly. ReferencedCIClassReferenceAttribut...
by imes
20 Apr 2020, 12:30
Forum: General
Topic: Cls import/ export with links
Replies: 8
Views: 293

Re: Cls import/ export with links

Thank you, Now I run into a problem when importing some links between CIs. I have a class "Balance" where I create an item and I have added the field "Locations" where I indicate that it is GM-SEVILLA (5524000222). If I export this I get the following: https://i.ibb.co/RPJMvqX/12.png https://i.ibb.c...
by imes
17 Apr 2020, 10:57
Forum: General
Topic: Cls import/ export with links
Replies: 8
Views: 293

Re: Cls import/ export with links

ohhh thank you very much, it worked!
by imes
17 Apr 2020, 08:28
Forum: General
Topic: Assigned Cls - Customer User Information Center
Replies: 5
Views: 197

Re: Assigned Cls - Customer User Information Center

Thank you very much! is for the version then.
by imes
16 Apr 2020, 18:07
Forum: General
Topic: Assigned Cls - Customer User Information Center
Replies: 5
Views: 197

Re: Cls asignado - Centro de información del usuario del cliente

No, it is possible that this version is not added?
by imes
16 Apr 2020, 16:00
Forum: General
Topic: Cls import/ export with links
Replies: 8
Views: 293

Re: Cls import/ export with links

The plugin is ITSM-CIAttributeCollection?

The state has been looking for manuals but the officer cannot find how to do what I request, can someone help me?

Thanks
by imes
16 Apr 2020, 08:41
Forum: General
Topic: Cls import/ export with links
Replies: 8
Views: 293

Re: Cls import/ export with links

OK thanks
Does anyone know the addon?
by imes
15 Apr 2020, 08:43
Forum: General
Topic: Cls import/ export with links
Replies: 8
Views: 293

Cls import/ export with links

If possible export and import Cls in CMDB with link to other Cls?
by imes
14 Apr 2020, 16:08
Forum: General
Topic: Assigned Cls - Customer User Information Center
Replies: 5
Views: 197

Assigned Cls - Customer User Information Center

Hello everyone, I have the ITSMConfigurationManagement 6.0.5 module installed. I need to see the Assigned Cls widget in the "Customer User Information Center" section, but I can't. Nor do I have in Sysconfig the module 0060-CUIC-ITSMConfigItemCustomerUser Any ideas? First image of what I show. https...
by imes
03 Apr 2020, 10:09
Forum: General
Topic: Name in CMDB
Replies: 1
Views: 121

Name in CMDB

Name field in the creation of a new item within the CMDB Is it possible to change, delete or configure the Name field of the menu when we create a new item within CMDB? https://i.ibb.co/yy8BtZW/Screenshot-1.png The objective is that it can only be registered with already predefined names that can be...
by imes
03 Apr 2020, 08:43
Forum: General
Topic: CMDB Search bug
Replies: 4
Views: 165

Re: CMDB Search bug

thank you, it is ok!!
by imes
03 Apr 2020, 08:32
Forum: General
Topic: CMDB Search bug
Replies: 4
Views: 165

Re: CMDB Search bug

oooh thank you

I have changed for ITSM.Agent.ConfigItem.Search.js and now it works perfectly.
by imes
02 Apr 2020, 18:19
Forum: General
Topic: CMDB Search bug
Replies: 4
Views: 165

CMDB Search bug

Hi everyone, I have installed the CI-AttributeCollection 6.0.2 package and since I installed it I have bug the search box inside CMDB as shown in the following screen. https://i.ibb.co/YWMG9Zd/scree1.png https://i.ibb.co/JjtHtbf/scree2.png I choose the class but the rest of the fields are not displa...
by imes
25 Sep 2019, 10:46
Forum: Help
Topic: OTRS-ICINGA2 integration
Replies: 1
Views: 253

Re: OTRS-ICINGA2 integration

I think the url API Icinga2 is not the right one ... but I don't know which one is correct, does anyone know? Thank you
by imes
25 Sep 2019, 10:46
Forum: General
Topic: OTRS-ICINGA2 integración
Replies: 1
Views: 388

Re: OTRS-ICINGA2 integración

Creo que la url API Icinga2 no es la correcta...pero no se cual es la correcta, ¿alguien sabe? Gracias.
by imes
19 Sep 2019, 16:03
Forum: Help
Topic: OTRS-ICINGA2 integration
Replies: 1
Views: 253

OTRS-ICINGA2 integration

Good afternoon, I currently have an Icinga2 monitoring system mounted on a server where you register through the Dashboard panel and send emails to the account otrs@****.es On another server I have OTRS 6.0.22 mounted with the ISTM and SystemMonitoring extensions. I've been trying to integrate Icing...
by imes
19 Sep 2019, 16:01
Forum: General
Topic: OTRS-ICINGA2 integración
Replies: 1
Views: 388

OTRS-ICINGA2 integración

Buenas tardes, Actualmente tengo montado en un servidor un sistema de monitorizacion Icinga2 donde registra a traves del panel Dashboard y envíos de email hacia la cuenta otrs@****.es En otro servidor tengo montado OTRS 6.0.22 con las extensiones ISTM y SystemMonitoring. Llevo varios días intendo in...