Znuny and ((OTRS)) Community Edition

Hi, I would like to ask if it is possible to modify the output of the print in pdf (AgentTicketPrint), removing the initial part that shows the ticket details (the section that I would like to remove is attached). I hope you can give me some indications on how to proceed. Thanks in advance. Bye Upda...

Hello, I configured ldap authentication for both agents and customers and works correctly. I have also configured the ldap -> DB synchronization for agents. I tried to close the connection to ldap and log into otrs with an agent (using his ldap credentials, since the user was synchronized at the fir...

thanks for the support, I opted for a different path

Hi,

problem solved; the tickets did not open following changes in the [% RenderBlockEnd ("DynamicField")%] section for mandatory dynamic fields and otrs was in error without showing any message.

thanks to root for the support

Hi, did you use the same version of otrs, 10.6.0.18? Have you commented the DynamicField block by default, in the file CustomerTicketMessage.tt and created a block dedicated to the single dynamic field "Area" and it works? The ticket opens correctly from the customer interface? Why doesn't...

Hi, yes, of course i configure the dynamic field "Area" to be shown in CustomerTicketMessage. In fact when I use the default block [% RenderBlockStart ("DynamicField")%] ... [% RenderBlockEnd ("DynamicField")%] (which cycles on all active dynamic fields) everything work...

Hi,

I attach the file CustomerTicketMessage.tt taken from /opt/otrs-6.0.18/Kernel/Output/HTML/Templates/Standard/...
DynamicField_Area is the name of my custome dynamic field.

I added the .txt extension to be able to attach it.

Thanks in advance

Hi,

No errors in the apache logs.
By template do you mean the file CustomerTicketMessage.tt or do you need something else?
Sorry but I'm a newbie.

Thanks in advance

Good morning, I'm configuring the dynamic fields in the CustomerTicketMessage.tt page in a static way; I commented on the general block [% RenderBlockEnd ("DynamicField")%] and inserted the block relative to the custom dynamic field. The problem is that when I open a ticket from the custom...

Good morning, I'm configuring the dynamic fields in the CustomerTicketMessage.tt page in a static way; I commented on the general block [% RenderBlockEnd ("DynamicField")%] and inserted the block relative to the custom dynamic field. The problem is that when I open a ticket from the custom...

Hi, I tried to create an ACL like the one above but it doesn't work. I ask you if it is possible to pass and how to create an ACL that shows certain values of a field based on the customer user who logged in and is creating the ticket (I would like to pass in the acl the variable Env {"UserLogi...