Znuny and ((OTRS)) Community Edition

I have fixed the problem by modifying the apache config file. It was a mistake in the forwarding rule from http to https.

Hi Roy, my OTRS version is: otrs-6.0.18-01.noarch md5sum: 5057bc2b2792780016f12dd15b037d45 /opt/otrs/Kernel/System/Web/InterfaceCustomer.pm InterfaceCustomer.pm located under /opt/otrs/Kernel/System/Web/InterfaceCustomer.pm but under Custom I have not such a file. Hi, You're right with this e-mail. ...

Now I know how can I let the customer change his password: simply add the following line to the Config.pm: ReadOnly => 0, but still, I don't know how can I make the OTRS show the name of external DBs in the list of database backend and let me switch between two DBs :?: :?: :!: :!: any help? Thank yo...

Thank you for your reply. But in the email, I receive only a link to change the password, not the password itself. here is the email that is sent to the test customer: Hi test, You or someone impersonating you has requested to change your OTRS password. If you want to do this, click on this link. Yo...

Hello everybody, I have two problems with OTRS customer external DB. 1) Although I can see the list of the customers in the "customer user administration ", I can not switch between two DBs. I see simply a list of both DBs, and I don't see the name of the external DB in the list of DBs too...

Hello everybody, I have configured local customer DB for OTRS and the customer can log in to the portal successfully. But if the customer tries to reset his/her password by means of the links that he receives through "New OTRS password request" email, he ends up with the following error: C...

The following configuration has worked for me in OTRS6:

Add the following line to the Config.pm
ForeignDB => 1, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields

There is also another solution for OTRS6:

Add the following line to the Config.pm
ForeignDB => 1, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields