Search found 5 matches

by Quantin
12 Jun 2019, 10:25
Forum: Help
Topic: Generic Agent runs only on first matched ticket
Replies: 9
Views: 774

Re: Generic Agent runs only on first matched ticket

Hi, I have attached our conf. It's indeed IMAP. Now that you mention it, we did alter the fetchmail configuration in OTRS5s. We never tried to use the built-in service from OTRS Deamon, we change the conf to use the old fetchmail binary. Do you guys think it might be a good idea to set a fresh insta...
by Quantin
06 Jun 2019, 08:28
Forum: Help
Topic: Generic Agent runs only on first matched ticket
Replies: 9
Views: 774

Re: Generic Agent runs only on first matched ticket

Hello, Indeed, as I wrote : This works like a charm in OTRS 4 : each email recieved generates a new article in its respective ticket, and my script is called for each impacted ticket. In OTRS 5s this only works for the 1st processed email /article. All other article created based on the follow-up pr...
by Quantin
21 May 2019, 16:47
Forum: Help
Topic: Generic Agent runs only on first matched ticket
Replies: 9
Views: 774

Re: Generic Agent runs only on first matched ticket

Actually, here is the process : - 1 email is received - It's subject is matched by PostMaster PreFilter Module - This create an article in the queue i'm interested in, within a pre-existing ticket (follow-up) => Here, the GA is supposed to be called ==>By extension, the GA script I set is supposed t...
by Quantin
21 May 2019, 10:58
Forum: Help
Topic: Generic Agent runs only on first matched ticket
Replies: 9
Views: 774

Re: Generic Agent runs only on first matched ticket

Hello, Thank you for your reply. You'll find images attached. I precise that the images attached contain all the params for that GA : - no automatic execution is set (based on a frequency) - there are no update ticket actions, I only want the script to be called - there are no external module involv...
by Quantin
16 May 2019, 10:05
Forum: Help
Topic: Generic Agent runs only on first matched ticket
Replies: 9
Views: 774

Generic Agent runs only on first matched ticket

Dear OTRS Community, I'm facing an issue since I've migrated from OTRS 4 to OTRS 5s (5.0_16) regarding Generic Agents behavior. For simplification purposes, let's focus on 1 specific case. - I have 1 simple Generic Agent (GA), calling a script. - This GA has been generated directly from OTRS interfa...