Search found 3 matches

by Nuri
22 May 2019, 13:52
Forum: OTRS Developers
Topic: How to get ResponsibleID and declare them right
Replies: 3
Views: 518

Re: How to get ResponsibleID and declare them right

Ok i find out that everything above if(!($Self->{UserID} eq $Ticket->{ResponsibleID})){ return $LayoutObject->NoPermission( WithHeader => 'No'); } was unnecessary and the only problem was that you have to Access Ticket-Attributes without "->". So only $Self->{UserID} and $Ticket{ResponsibleID} is us...
by Nuri
17 May 2019, 11:23
Forum: OTRS Developers
Topic: How to get ResponsibleID and declare them right
Replies: 3
Views: 518

How to get ResponsibleID and declare them right

Hi OTRS community, I am editing the AgentTicketZoom.pm to add a extra condition. I want to add the condition if the User is the responsible to do stuff. I tried this # get ticket object my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket'); ###START-TEST-SECTION### my %Ticket = $TicketObject...
by Nuri
14 May 2019, 10:10
Forum: OTRS Developers
Topic: Changing activity dialogs at process-runtime
Replies: 2
Views: 403

Changing activity dialogs at process-runtime

Hello otrs devs, i am kinda new to otrs and wanted to ask if there is a possibility to change activity dialogs at runtime. My actual process splits in to 3 more activities after selecting one option from my dropdown dynamicfield. These activities have different activity dialogs but i want them to be...