Search found 4 matches

by otrssimpleuser
06 May 2019, 14:19
Forum: Help
Topic: Process management - How to automically go from one activity to another
Replies: 1
Views: 896

Process management - How to automically go from one activity to another

Dear all, I'm trying to perform an automated transition between 2 activities: the goal is to set a flag based on a regex on one field of my tickets Everything goes fine : the regex is correctly executed and the flag is set accordingly. Also, the process is doing super great after that. The only trou...
by otrssimpleuser
30 Apr 2019, 16:05
Forum: Help
Topic: How can I force OTRS to stop logging errors in SQL databases
Replies: 5
Views: 1387

Re: How can I force OTRS to stop logging errors in SQL databases

Can't update because OTRS is linked to an other tool, using this precise version of OTRS.
I'm afraid that, if I update OTRS, the other tool won't work anymore
by otrssimpleuser
30 Apr 2019, 14:04
Forum: Help
Topic: How can I force OTRS to stop logging errors in SQL databases
Replies: 5
Views: 1387

How can I force OTRS to stop logging errors in SQL databases

Dear all, I would like to know what am I doing wrong here to force OTRS to stop logging any errors in the database. The error logs ( and only error logs) are stored in the MySQL table : gi_debugger_entry_content . I would like to NOT store anything at all in the table. As 'error' is the minimum leve...