Search found 4 matches

by free1804
21 May 2019, 13:48
Forum: General
Topic: Add field in LinkObject search (OTRS 6)
Replies: 2
Views: 264

Re: Add field in LinkObject search (OTRS 6)

As example, add in the search view the "Deployment State" field of Computer Config Item.
Also it could be a custom field of a custom Config Item.
by free1804
17 May 2019, 16:52
Forum: General
Topic: Add field in LinkObject search (OTRS 6)
Replies: 2
Views: 264

Add field in LinkObject search (OTRS 6)

Hi, We would like to add some fields in this view : 2019-05-17 10-38-18.png This view is accessible in "AgentTicketZoom" when agent click on Miscellaneous-­­>Link I found anything in system configuration to add new fields for this view. What is the best way to add fields in this view? Any suggestion...
by free1804
09 May 2019, 16:31
Forum: General
Topic: Translate Ticket Type (OTRS 6)
Replies: 2
Views: 250

Re: Translate Ticket Type (OTRS 6)

I will recreate types in french and use ACL rules to restrict utilisation only those translated types
by free1804
08 May 2019, 21:33
Forum: General
Topic: Translate Ticket Type (OTRS 6)
Replies: 2
Views: 250

Translate Ticket Type (OTRS 6)

Hi, I already searched for solutions in this forum and in the OTRS dev documentation, but I don't find. I try to translate all ticket types (Incident,Incident::Major, Problem, RfC, ServiceRequest and Unclassified). I created the fr_Custom.pm file and work fine for other type of translation like this...