Znuny and ((OTRS)) Community Edition

Hi cdhowie,

Thanks, it worked !
If anyone wants to try this, don't forget to empty the "query limit" field, if not OTRS throws an error message.

Have a nice day,

I misunderstood this. So you're creating a new email ticket (not just an email) for someone who doesn't exist in your system and you want that user to be created as you create the the ticket? Yes, I wasn't very clear about that but that's the point. Unfortunately, I don't have full access to my OTR...

Hi Crythias, Thank you for your answer. It does not seem to work that way - at least I made a configuration mistake. If I send an email to someone who hasn't a CustomerID and this person happen to reply to this email, it doesn't create that CustomerID. Here is a ticket log from a customer with no Cu...

Hello, My OTRS setting PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers is currently set to enabled so everyone who sends an email to me gets a customerID if he doesn't already have one. It happens that I need to send mail to people who haven't created a ticket yet, so I use Create New...