Znuny and ((OTRS)) Community Edition

Hi Roy, thank for replying, sorry for sound a bit offensive, it does important to me though, nonetheless I will take in considerations your advice no configurations changes made and no updates I haven't tried to log-in as root though it happens to clients with creds from AD there is a IT_TEAM queue ...

anyone ?

does people get useful replies here ?

Hi, without a look in your logs you have no chance of solving it. maybe your disk space is full. Flo Hey, sorry for that. here is what is says from /var/log/syslog Jul 8 08:13:58 nb-otrs OTRS-CGI-53[31972]: [Error][Kernel::System::Queue::QueueLookup][Line:582]: Found no Queue for IT_TEAM! Jul 8 08:...

Hello guys,

all of a sudden otrs stopped working right and users can't open tickets anymore

I'm attaching a picture of what we're having.
it keeps on showing the loading circle - I even rebooted the machine

if anyone knows how to resolved it I'd really appreciate it

thanks

Hello Folks, I've recently enabled ssl on my otrs server using this article to do so: https://www.digitalocean.com/community/tutorials/how-to-create-a-self-signed-ssl-certificate-for-apache-in-ubuntu-16-04 it worked and I've managed to login with ssl. now my issue is that I'm not able to see inside ...

it's now working. I'm not sure if at the time being I need extra configuration for the logins but I found this online # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAM...

otrs/index.pl <-- agent login otrs/customer.pl <-- customer login First, thanks. that is the right link though, the login works for localdb and agents from AD but users still can't log on.. I'm using the same settings for costumer, $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::L...

Nice, thank you!, I've managed to login from a user located in AD but it looks like it's an agent and not a user
any references maybe regarding this ?

have you seen my config file? - I tried doing modifications I get now after login in Internal Server Error Edit: after sitting on this for a few hours I got to the point that I get this Mar 30 20:05:25 localhost OTRS-CGI-53[1476]: [Error][Kernel::System::User::UserAdd][Line:376]: Need UserEmail! Mar...

Hello folks, I'm having issues login my OTRS 6 (installed on ubuntu 16.04) using ActiveDirectory users (Windows server 2019) - as I try to login with a test user I've created I get the following error: OTRS-CGI-53[1349]: [Error][Kernel::System::User::UserLookup][Line:969]: No UserID found for 'talte...