Search found 22 matches

by kkgigiioo
07 Nov 2019, 19:17
Forum: Help
Topic: [Solved] OTRS 3.3 to 4.0 upgrade problem with the server
Replies: 4
Views: 486

Re: OTRS 3.3 to 4.0 upgrade problem with the server

Dear jojo!
That was exactly my question. Thank you very much for your reply!
by kkgigiioo
07 Nov 2019, 19:11
Forum: Help
Topic: [Solved] OTRS 3.3 to 4.0 upgrade problem with the server
Replies: 4
Views: 486

Re: OTRS 3.3 to 4.0 upgrade problem with the server

Thank you Jojo your answer! I downloaded a tar file and that I upgraded it from 3.3 to 4.0. This part is all right. The database has also been updated nicely. However, when I ran the bin / otrs.CheckModules.pl command, it was missing the file mentioned above. My other plans are to upgrade to 6.0, bu...
by kkgigiioo
07 Nov 2019, 17:19
Forum: Help
Topic: [Solved] OTRS 3.3 to 4.0 upgrade problem with the server
Replies: 4
Views: 486

[Solved] OTRS 3.3 to 4.0 upgrade problem with the server

Dear Forum members! I have a little problem. We have a Debian Jessie with OTRS 3.3. I would update it to OTRS 4.0, but when I run CheckModule.pl, tells you to install libtemplate-perl modul. Now the problem is the OS rejects the update due to dependency on OTRS. Here is the code that I see, when I r...
by kkgigiioo
25 Oct 2019, 09:04
Forum: Help
Topic: [Solved] Database location problem during update
Replies: 4
Views: 529

Re: Database location problem during update

Thanks again for your help! The problem has been resolved. I just copied the run command and it is parameterized so that the database runs locally as well. The command has already been executed after the parameterization. My wrong command: cat scripts/DBUpdate-to-5.postgresql.sql | psql --set ON_ERR...
by kkgigiioo
25 Oct 2019, 07:45
Forum: Help
Topic: [Solved] Database location problem during update
Replies: 4
Views: 529

Re: Database location problem during update

Thanks for the quick response!
Can you explain a little bit goodly about what the problem is?
Unfortunately, I don't really understand what's really wrong.
by kkgigiioo
24 Oct 2019, 17:55
Forum: Help
Topic: [Solved] Database location problem during update
Replies: 4
Views: 529

[Solved] Database location problem during update

Hello everyone! I want to upgrade from OTRS 4.0.29 to 5.0.38. The database runs on a completely separate server from the system. When I try to run the database update command I get the following error: OTRSTest:~$ cat scripts/DBUpdate-to-5.postgresql.sql | psql --set ON_ERROR_STOP=on --single-transa...
by kkgigiioo
21 Oct 2019, 08:26
Forum: Help
Topic: [Solved] OTRS database update problem
Replies: 4
Views: 501

Re: OTRS database update problem

Thanks for the help, I found the view boards. After I deleted them, the problem was really solved.
by kkgigiioo
18 Oct 2019, 13:09
Forum: Help
Topic: [Solved] OTRS database update problem
Replies: 4
Views: 501

Re: OTRS database update problem

Thanks for the tip! I downloaded and installed version 5.0.38. My view tables are not in the database so this should not be a problem. However, the problem remains. What has changed is that it now refers to line 462. I also attach the current error message: Migration started... Step 1 of 19: Refresh...
by kkgigiioo
18 Oct 2019, 12:36
Forum: Help
Topic: [Solved] OTRS database update problem
Replies: 4
Views: 501

[Solved] OTRS database update problem

Dear Members! I have a problem with you that I would like to upgrade OTRS from 4.0 to 5.0.2. When I try to update the database, I get the following error message: Step 3 of 16: Migrate Database Column Types...[Fri Oct 18 12:21:22 2019] DBUpdate-to-5.pl: DBD::Pg::db do failed: ERROR: cannot alter typ...
by kkgigiioo
07 Oct 2019, 12:23
Forum: Help
Topic: [Solved]How do I save my tickets' attachment into a file?
Replies: 2
Views: 545

Re: How do I save my tickets' attachment into a file?

Thank you very much for your reply fcasal, I found the setup option. I set this up.
This will be a new system for the company, so it is in the test phase. Maybe I guess this change won't be a problem.

kkgigiioo
by kkgigiioo
07 Oct 2019, 08:02
Forum: Help
Topic: [Solved]Save the tichet's attachment to file
Replies: 2
Views: 354

Re: Save the tichet's attachment to file

Thank you very much for your reply Roy, I found the setup option. I set this up.

kkgigiioo
by kkgigiioo
04 Oct 2019, 13:22
Forum: Help
Topic: [Solved]How do I save my tickets' attachment into a file?
Replies: 2
Views: 545

[Solved]How do I save my tickets' attachment into a file?

Hello group members! I turn to you with that question that we want to change the save location of the tickets' attachment. Currently, to my knowledge, attachments are saved in the OTRS database. Because I'm not sure this so please help me where I can look that this is indeed the case. We would like ...
by kkgigiioo
04 Oct 2019, 12:29
Forum: Help
Topic: [Solved]Save the tichet's attachment to file
Replies: 2
Views: 354

[Solved]Save the tichet's attachment to file

Hello group members! I turn to you with that question that we want to change the save location of the tickets' attachment. Currently, to my knowledge, attachments are saved in the OTRS database. Because I'm not sure this so please help me where I can look that this is indeed the case. We would like ...
by kkgigiioo
16 Jul 2019, 09:38
Forum: OTRS Developers
Topic: Workorder lock agent
Replies: 0
Views: 1201

Workorder lock agent

Hello everyone! Now I started to deal with change management in OTRS. Many Google pages have been crawled and searched on the forum, but I couldn't find a solution to my question. My question would be whether it is possible to lock a workrder until its status is changed by a particular user/agent. S...
by kkgigiioo
29 Mar 2019, 16:17
Forum: OTRS Developers
Topic: customer services show
Replies: 0
Views: 1098

customer services show

Hello everyone, I use OTRS 6.0 and asked for the services.pl to display the services. I've read the manual several times, but I haven't found anything in it and I haven't seen a solution on the forum. Is this possible somehow solved? If so, does it have a built-in module or should it be included in ...
by kkgigiioo
11 Mar 2019, 10:55
Forum: OTRS Developers
Topic: Multiline sercive catalog comment
Replies: 2
Views: 942

Re: Multiline sercive catalog comment

Okay, I'm trying to copy the essence. <div class="Content AutoHeight"> <fieldset class="TableLike FixedLabelSmall"> <label title="[% Translate("Type") | html %]">[% Translate("Type") | html %]: </label> <div class="Field"> [% Translate(Data.Type) | html %] </div> <div class="Clear"></div> <label>[% ...
by kkgigiioo
07 Mar 2019, 12:19
Forum: OTRS Developers
Topic: ITSM service catalog partservices
Replies: 4
Views: 981

Re: ITSM service catalog partservices

Okay, I'm trying to do it right. :)
Thank you very much for your help!
by kkgigiioo
07 Mar 2019, 12:09
Forum: OTRS Developers
Topic: ITSM service catalog partservices
Replies: 4
Views: 981

Re: ITSM service catalog partservices

Yes, you think well. I bought the code from AgentITSMSLAZoom.
So if I write the required LayoutObject instruction to AgentITSMServeceZoom.pm, will my problem be resolved?

Thank you in advance for your reply!
by kkgigiioo
07 Mar 2019, 11:43
Forum: OTRS Developers
Topic: ITSM service catalog partservices
Replies: 4
Views: 981

ITSM service catalog partservices

Hi, I use OTRS v6.0 and it would be my job to display the partial services in ITSMServiceZoom. Of course, I copied the file to the Custom folder. So far I have managed to write down what I thought was good, but unfortunately the headline of the board doesn't appear. I also looked at the console in t...
by kkgigiioo
06 Mar 2019, 11:04
Forum: OTRS Developers
Topic: Multiline sercive catalog comment
Replies: 2
Views: 942

Multiline sercive catalog comment

Hi all, Firstly, sorrry my English, but I'm an hungarian man. I have a litle problem... The company where I work use the OTRS and now they want to introduce the service catalog. I read the manual and I went afer the Perl, but I don't see answer my question. My problem is: In the comment field of the...
by kkgigiioo
06 Mar 2019, 11:02
Forum: Help
Topic: OTRS database problem
Replies: 2
Views: 320

Re: OTRS database problem

Hi,

I know that the text field is a comment, but I copied it to the Custom folder and replaced it with textarea so that I can enter multi lines.
However, as I looked into the database, it only loads one line.
by kkgigiioo
06 Mar 2019, 10:06
Forum: Help
Topic: OTRS database problem
Replies: 2
Views: 320

OTRS database problem

Hi all, Firstly, sorrry my English, but I'm an hungarian man. I have a litle problem... The company where I work use the OTRS and now they want to introduce the service catalog. I read the manual and I went afer the Perl, but I don't see answer my question. My problem is: In the comment field of the...