Search found 7 matches

by doodleb
29 Apr 2019, 21:22
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 8115

Re: Attachments issue Help

In our OTRS, the problem was fixed after updating to version 6.0.18.
2019-03-04 Fixed bug#14432 - If session is in URL upload of attachments doesn't work.
by doodleb
01 Apr 2019, 13:58
Forum: Help
Topic: Default state not working in activity dialog
Replies: 8
Views: 961

Re: Default state not working in activity dialog

1C is chooseable still? I know that should be implied, but I'm just asking ... Yes, it's still chooseable. I can't seem to replicate this. After you said you couldn't replicate it, I did some additional tests. The interesting thing is that, when the activity dialog is moved to the first activity in...
by doodleb
28 Mar 2019, 21:34
Forum: Help
Topic: Default state not working in activity dialog
Replies: 8
Views: 961

Re: Default state not working in activity dialog

Hi crythias. Make sure it matches case. Might want to copy/paste from the states interface. That was my first thought too. I tried copy/paste. I even renamed the states, since the original state names have diacrits (they are in portuguese), unsuccessfully. http://i67.tinypic.com/16c6kwg.jpg http://i...
by doodleb
27 Mar 2019, 18:21
Forum: Help
Topic: Attachments issue Help
Replies: 19
Views: 8115

Re: Attachments issue Help

Our OTRS has the same behavior lately. After selecting the attachment, the upload progress bar appears, but there is no file size or trash icon after that. The problem occurred in version 6.0.16 and remained after upgrading to version 6.0.17. And the issue happens both via secure (https) and insecur...
by doodleb
21 Mar 2019, 13:05
Forum: Help
Topic: Default state not working in activity dialog
Replies: 8
Views: 961

Re: Default state not working in activity dialog

Hi crythias. What are you attempting to accomplish? Do you want to set the state? Exactly. The purpose of this "State" field is to set the next state of the ticket. And, in that sense, it's working. The agent selects one of the four options and the state is set. The only problem is that one of the o...
by doodleb
20 Mar 2019, 17:39
Forum: Help
Topic: Default state not working in activity dialog
Replies: 8
Views: 961

Re: Default state not working in activity dialog

I think the shown state is the current state of the ticket?
Actually, the Activity Dialog says "Next ticket state".

Image

Are we doing something wrong?
by doodleb
20 Mar 2019, 15:04
Forum: Help
Topic: Default state not working in activity dialog
Replies: 8
Views: 961

Default state not working in activity dialog

Hi. We have a process designed for our Helpdesk. In the end, there is an Activity to close the ticket, with an Activity Dialog. The Activity Dialog has four fields: - State (mandatory - there are four custom states: three of "closed" type and one of "pending" type; these four states are filtered by ...