Hi,
I have a similar requirement where, I need to disable/remove the close button for a certain groups of users.
Kindly help as to how the same can be achieved from Admin panel.
Thanks in advance.
Regards,
Murugesh Anand
Search found 3 matches
- 07 Jun 2019, 11:37
- Forum: Help
- Topic: Multiple ACLs causing issues.
- Replies: 6
- Views: 2325
- 03 Jan 2019, 08:36
- Forum: Help
- Topic: Escaltion showing wrong time in ticket information dashboard
- Replies: 4
- Views: 2147
Re: Escaltion showing wrong time in ticket information dashboard
Hi, I am new to OTRS and currently working on OTRS 6. Even I am facing the similar issue. We have set the Working hours to 24Hrs * 7days. And have set the first response time , update time and solution time to 1,2 and 3 respectively for testing purpose. But when a ticket is created, it shows 1hr 42m...
- 24 Dec 2018, 11:15
- Forum: Help
- Topic: Send Agent Email When Ticket is Moved to A Different Queue
- Replies: 5
- Views: 4517
Re: Send Agent Email When Ticket is Moved to A Different Queue
Hi, I am using OTRS -6 version. In here, I am trying to configure the email notification when an existing ticket is moved from one queue to another. I have added the email address under the "Ticket Notification" settings as well. But still the mail is not getting triggered. Kindly help rea...