Search found 3 matches

by MurugeshOTRS
07 Jun 2019, 11:37
Forum: Help
Topic: Multiple ACLs causing issues.
Replies: 6
Views: 546

Re: Multiple ACLs causing issues.

Hi,

I have a similar requirement where, I need to disable/remove the close button for a certain groups of users.
Kindly help as to how the same can be achieved from Admin panel.

Thanks in advance.

Regards,
Murugesh Anand
by MurugeshOTRS
03 Jan 2019, 08:36
Forum: Help
Topic: Escaltion showing wrong time in ticket information dashboard
Replies: 4
Views: 985

Re: Escaltion showing wrong time in ticket information dashboard

Hi, I am new to OTRS and currently working on OTRS 6. Even I am facing the similar issue. We have set the Working hours to 24Hrs * 7days. And have set the first response time , update time and solution time to 1,2 and 3 respectively for testing purpose. But when a ticket is created, it shows 1hr 42m...
by MurugeshOTRS
24 Dec 2018, 11:15
Forum: Help
Topic: Send Agent Email When Ticket is Moved to A Different Queue
Replies: 5
Views: 2647

Re: Send Agent Email When Ticket is Moved to A Different Queue

Hi, I am using OTRS -6 version. In here, I am trying to configure the email notification when an existing ticket is moved from one queue to another. I have added the email address under the "Ticket Notification" settings as well. But still the mail is not getting triggered. Kindly help reagrding the...