Hello,
Currently, our new agents are automatically getting created/added in DB on just login into application, without creating their profile from admin.
Is there any way to prevent auto user (agent) adding in DB from LDAP authentication directly?
Thanks for the help in advance!
Search found 3 matches
- 23 Aug 2023, 09:24
- Forum: Help
- Topic: Auto Agent Addition in DB via LDAP
- Replies: 1
- Views: 1116
- 16 Sep 2022, 11:19
- Forum: Help
- Topic: Duplicate Tickets Via POP3
- Replies: 2
- Views: 396
Duplicate Tickets Via POP3
Hello, I am using OTRS 4. Our ticket creation and delete the email after ticket creation via POP3 works fine but sometimes exchange server doesn't work and show the below error message - 'POP3: Auth for user email ID/IP failed!' When exchange server starts working, all the stuck emails starts genera...
- 24 Dec 2018, 09:06
- Forum: Help
- Topic: Restriction on logged in user's name from CustomerUser dynamic field in process ticket
- Replies: 0
- Views: 2258
Restriction on logged in user's name from CustomerUser dynamic field in process ticket
Hi, I have a process at customer front end having dynamic field of CustomerUser with name LineManagerUserId on Activity Dialog, I have requirement to restrict logged in user's name from LineManagerUserId list or to show error message on change of LineManagerUserId if selected value is logged in user...