Search found 14 matches
- 30 Nov 2019, 04:56
- Forum: General
- Topic: Javascript issue
- Replies: 1
- Views: 1682
Javascript issue
Hi, Can someone please advise me where am i going wrong in below. DynamicField_PrQuantity1-10 are input type text. DynamicField_PrPrice1-10 are select dropdown DynamicField_PrQuotationAmount is a text field. For any change in Quantity field, i have to multiply it with price for all 10 fields and kee...
- 17 Nov 2019, 15:13
- Forum: General
- Topic: Search by CustomerUser Dynamic Field
- Replies: 0
- Views: 2527
Search by CustomerUser Dynamic Field
Hi, Is it possible to search by Dynamic Fields of Customer User in Search Screen (Clicking Magnifying Lens). Or is it possible to extract the report by Filtering based on Customer User Dynamic Fields. Please help to guide me on this as I am not able to see that in options or adding in Settings (Agen...
- 09 Sep 2019, 08:33
- Forum: General
- Topic: [SOLVED] Regarding ACL based on CustomerID in ticket creation form
- Replies: 2
- Views: 1410
Re: Regarding ACL based on CustomerID in ticket creation form
Thankyou Roy, I have referred it and used config match as below. ConfigMatch: Properties: Ticket : CustomerID: - BKSG However changing config match to below resolved my problem, As i read CustomerUser refers to logged in customer user , but this is working in agent ticket creation page as well. Conf...
- 09 Sep 2019, 06:54
- Forum: General
- Topic: [SOLVED] Regarding ACL based on CustomerID in ticket creation form
- Replies: 2
- Views: 1410
[SOLVED] Regarding ACL based on CustomerID in ticket creation form
Hi, I have tried to create below ACL which should work in Ticket Creation Form. My goal is after the Customer User is selected, based on the CustomerID of that customer user, values of a dynamic field dropdown should be changed. Below is my ACL and it is not working, can you please advise what am i ...
- 12 Aug 2019, 07:04
- Forum: General
- Topic: Report Format
- Replies: 4
- Views: 2389
Re: Report Format
Thankyou Crythiascrythias wrote: ↑31 Jul 2019, 15:45 You'll want the queue, ticket_history_type, user, customer, ticket, ...
This might help: viewtopic.php?f=60&t=40216
But it's a bit more complicated than to expect to be completed in a free forum.
- 30 Jul 2019, 17:01
- Forum: General
- Topic: Report Format
- Replies: 4
- Views: 2389
Re: Report Format
Thanks Crythias, Do i need to refer ticket history table only or any other pointers you can suggest to get the data. Ticket history table contains all the required items but i am not able to find the mapping. For eg: I move ticket to a queue, user locks it adds comments to it and moves to another qu...
- 30 Jul 2019, 09:33
- Forum: General
- Topic: Report Format
- Replies: 4
- Views: 2389
Report Format
Hi, I would like to know if attached report is possible to extract in OTRS. Is it possible to achieve is what I want to know All the below information of a ticket should be in single row. 1. Ticket Information 2. Customer Information of the ticket. 3. Queue changes for each ticket with Locked time o...
- 15 Mar 2019, 11:44
- Forum: Developers
- Topic: Customer Grouping
- Replies: 2
- Views: 3171
Re: Customer Grouping
Thankyou Crythias
- 26 Feb 2019, 16:54
- Forum: Developers
- Topic: How to remove otrs from URL
- Replies: 3
- Views: 3592
Re: How to remove otrs from URL
Hi Wurzel, If i change in apache after the first request is hit to the webserver it will change the url in browser. I dont want this behaviour, i want to completely remove otrs from context.
- 25 Feb 2019, 17:06
- Forum: Developers
- Topic: Customer Grouping
- Replies: 2
- Views: 3171
Customer Grouping
Hi, As i understood OTRS we can create a customer and multiple users under that customer. Lets assume customer is treated as a company and customer user is treated as a person who operates that company. Now, I want to create multiple branches under the company(customer). Branch will have its signifi...
- 25 Feb 2019, 16:56
- Forum: Developers
- Topic: How to remove otrs from URL
- Replies: 3
- Views: 3592
How to remove otrs from URL
Hi,
I have a requirement to remove otrs in the URL.
http://localhost/otrs/index.pl
I want to replace the highlighted otrs in above URL with some other text like myotrs.
Please advise if it is possible, if yes how can it be achieved. I am using OTRS5.
Ok to upgrade to latest version if required.
I have a requirement to remove otrs in the URL.
http://localhost/otrs/index.pl
I want to replace the highlighted otrs in above URL with some other text like myotrs.
Please advise if it is possible, if yes how can it be achieved. I am using OTRS5.
Ok to upgrade to latest version if required.
- 25 Feb 2019, 16:48
- Forum: General
- Topic: Handle customer company hierarchy
- Replies: 3
- Views: 2570
Re: Handle customer company hierarchy
Hi, Not exactly sure what you mean, but from what I know you can define a customer user to be part of multiple company's. So you can define Customer user 1 to be part of customerA, customerB, customerC, customerD You use the group to give the access to the queue to the customer user. So the custome...
- 19 Dec 2018, 11:57
- Forum: Help
- Topic: Generic Agent - Execute Custom Module
- Replies: 10
- Views: 9279
Re: Generic Agent - Execute Custom Module
Thankyou Reneeb
- 19 Dec 2018, 10:27
- Forum: Help
- Topic: Generic Agent - Execute Custom Module
- Replies: 10
- Views: 9279
Re: Generic Agent - Execute Custom Module
How can we send the ticket id as a variable to custom module in GUI section. It allows to input only text.. What is the exact variable representation for the value of ticket id in below image.
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