Znuny and ((OTRS)) Community Edition

Hey guys, anyone?? cheers

Hello RStraub, previous scenario So basically on the previous OTRS i only had one client and i created Groups/Queues for each one of the "work teams". So i would have: Queue 1: SAP FIN (Group SAP FIN) Queue 2: SAP SD (Group SAP SD) Queue 3: SAP LOG (Group SAP LOG) .... and i gave permissio...

i believe i need to create customer based queues and then create a group for each customer based queue. can someone confirm this?

Hi guys, so i have configured OTRS and it is running great however now i was asked to create another OTRS for another company! The problem is that this time i will have specific agents dedicated to specific customers ID. Is there a way of doing this, what is the right way? cheers and thank you for y...

Hi guys, anyone?

Cheers

Hey guys, Have another question. Basically i want to create two different tickets notifications, one for when a ticket is closed and another for when a ticket is closed automatically. The only difference between these two situations is that one - when the ticket is closed automatically (by a generic...

Hi Roy, Thank you very much! The second option is far too complicated for my knowledge, decided for the first one and it is working!! Just one more question: what i did was to go to the Agents-Groups relations and remove the RW permissions for the group "users" ("junk" queue is a...

Hi there guys, need some help. So basically i went to sys config->frontend->agent->view->dashboard and configured what appears on my dashboard. However, i would like to choose which queues appear in each one of the modules. Basically i dont want the junk queue to appear in any module except on the t...

Alexus, already got it!! thank you for your prompt reply!

Hi guys, new to the community, first post! I am trying to set up OTRS in my company but just got myself into a new problem. Instead of having the Agents-groups relations i tried to set up Agents-Roles relations. All was good but accidentally just deleted my Admins Access, so right now can't access t...