Search found 10 matches

by mmaga
26 Feb 2019, 13:26
Forum: General
Topic: Specific agents dedicated to specific customers?
Replies: 6
Views: 351

Re: Specific agents dedicated to specific customers?

Hey guys, anyone?? cheers
by mmaga
19 Feb 2019, 19:41
Forum: General
Topic: Specific agents dedicated to specific customers?
Replies: 6
Views: 351

Re: Specific agents dedicated to specific customers?

Hello RStraub, previous scenario So basically on the previous OTRS i only had one client and i created Groups/Queues for each one of the "work teams". So i would have: Queue 1: SAP FIN (Group SAP FIN) Queue 2: SAP SD (Group SAP SD) Queue 3: SAP LOG (Group SAP LOG) .... and i gave permissions to agen...
by mmaga
19 Feb 2019, 17:05
Forum: General
Topic: Specific agents dedicated to specific customers?
Replies: 6
Views: 351

Re: Specific agents dedicated to specific customers?

i believe i need to create customer based queues and then create a group for each customer based queue. can someone confirm this?
by mmaga
19 Feb 2019, 14:31
Forum: General
Topic: Specific agents dedicated to specific customers?
Replies: 6
Views: 351

Specific agents dedicated to specific customers?

Hi guys, so i have configured OTRS and it is running great however now i was asked to create another OTRS for another company! The problem is that this time i will have specific agents dedicated to specific customers ID. Is there a way of doing this, what is the right way? cheers and thank you for y...
by mmaga
17 Dec 2018, 12:53
Forum: General
Topic: Filter by Empty field
Replies: 2
Views: 1068

Re: Filter by Empty field

Hi guys, anyone?

Cheers
by mmaga
14 Dec 2018, 21:37
Forum: General
Topic: Filter by Empty field
Replies: 2
Views: 1068

Filter by Empty field

Hey guys, Have another question. Basically i want to create two different tickets notifications, one for when a ticket is closed and another for when a ticket is closed automatically. The only difference between these two situations is that one - when the ticket is closed automatically (by a generic...
by mmaga
14 Dec 2018, 17:17
Forum: General
Topic: Choose which queues appear on the dashboard
Replies: 2
Views: 818

Re: Choose which queues appear on the dashboard

Hi Roy, Thank you very much! The second option is far too complicated for my knowledge, decided for the first one and it is working!! Just one more question: what i did was to go to the Agents-Groups relations and remove the RW permissions for the group "users" ("junk" queue is associated to "users"...
by mmaga
14 Dec 2018, 12:31
Forum: General
Topic: Choose which queues appear on the dashboard
Replies: 2
Views: 818

Choose which queues appear on the dashboard

Hi there guys, need some help. So basically i went to sys config->frontend->agent->view->dashboard and configured what appears on my dashboard. However, i would like to choose which queues appear in each one of the modules. Basically i dont want the junk queue to appear in any module except on the t...
by mmaga
07 Dec 2018, 18:50
Forum: General
Topic: Lost Admin access
Replies: 2
Views: 1196

Re: Lost Admin access

Alexus, already got it!! thank you for your prompt reply! :D
by mmaga
07 Dec 2018, 18:37
Forum: General
Topic: Lost Admin access
Replies: 2
Views: 1196

Lost Admin access

Hi guys, new to the community, first post! I am trying to set up OTRS in my company but just got myself into a new problem. Instead of having the Agents-groups relations i tried to set up Agents-Roles relations. All was good but accidentally just deleted my Admins Access, so right now can't access t...