Search found 7 matches

by barthekk
05 Nov 2019, 16:43
Forum: Help
Topic: Otrs6 - problem with FAQ
Replies: 3
Views: 82

Otrs6 - problem with FAQ

I would like to have a publicly available knowledge base in my otrs, I created an article, set keywords, but when I want to search for a keyword with a special character (regional character), I get an internal server error. What could be the reason? https://i.imgur.com/eCVSman.png https://i.imgur.co...
by barthekk
27 Sep 2019, 08:09
Forum: Hilfe
Topic: Importieren Sie dynamische Felder in CustomerCompany
Replies: 0
Views: 266

Importieren Sie dynamische Felder in CustomerCompany

Ich habe eine Firmendatenbank, die ich in otrs importiert habe. Dann habe ich ein dynamisches Feld erstellt, in das ich zusatzliche Firmendaten importieren möchte. Wenn ich versuche, Daten mit dem CustomerCompany-Import / Export-Add-In zu importieren, werden die Daten im dynamischen Feld nicht gespe...
by barthekk
23 Sep 2019, 12:07
Forum: Help
Topic: Export Customers and CustomerUsers
Replies: 0
Views: 167

Export Customers and CustomerUsers

Hello,

i've got problem with export Customers and CustomerUsers. I'm using Customer User Import Export, but when i want export more then 250 users/customers to csv i get only 250 in csv file. Could someone tell me how to solve this problem ?
by barthekk
19 Dec 2018, 16:13
Forum: Help
Topic: Multismtp - problem
Replies: 1
Views: 1026

Multismtp - problem

Hello,
ive got some problem with multismtp. I want to send email from system@somedomain.com, but reply must be to system@anotherdomain.com. Its possible ? Sorry for my weak english.
It's something like forms on webpages, i think that is possible, but i dont know how to o it.
by barthekk
13 Dec 2018, 15:53
Forum: Howtos
Topic: Agent Preferences - How to add a field
Replies: 14
Views: 31999

Re: Agent Preferences - How to add a field

*Bump*. Ive got the same message Old ConfigItem PreferencesGroups###MyField
by barthekk
12 Dec 2018, 19:56
Forum: Help
Topic: Problem with New ticket.
Replies: 2
Views: 833

Re: Problem with New ticket.

Thank you for the answer.
I found solution :)
After change attributes DashboardBackend###0120-TicketNew to StateType=new;SortBy=Changed;OrderBy=Down, everything works perfectly.
by barthekk
12 Dec 2018, 18:32
Forum: Help
Topic: Problem with New ticket.
Replies: 2
Views: 833

Problem with New ticket.

Hi, i've got a problem with new tickets on Agent dashboard, when i close a ticket (success, unsuccess) it still hanging in new tickets with status closed. How i can hide or move it from there ? I think that im do something wrong with permissions, but i dont know where i can find solution. When i ope...