Search found 14 matches
- 14 Jun 2019, 10:37
- Forum: Howtos
- Topic: OTRS on docker HOWTO
- Replies: 17
- Views: 88482
Re: OTRS on docker HOWTO
When you set this up, is it safe to modify files like Config.pm, in a container, or will it be removed when i update?
- 11 Jun 2019, 14:25
- Forum: Help
- Topic: Picking up wrong article in answer mail
- Replies: 8
- Views: 2461
Re: Picking up wrong article in answer mail
have you tried a different browser, Article texts where acting weird for me when using firefox
- 11 Jun 2019, 14:08
- Forum: Help
- Topic: auto send username and password to user once user created
- Replies: 2
- Views: 1335
Re: auto send username and password to user once user created
you need to specify NotificationSenderEmail in the sysConfig. it should work assuming you have a System Email Adress configured
- 06 Jun 2019, 16:27
- Forum: Help
- Topic: automate recieved Mail Domain to custommerID?
- Replies: 2
- Views: 2034
Re: automate recieved Mail Domain to custommerID?
Hi Again, sorry for the late followup question. I got it working for 1 company, but i have over 1000 suppliers. Is it possible to automatically create new customer(companies) based on the domain, and automatically filter customer users to those companies? it seems a bit excessive to write a filter a...
- 30 Apr 2019, 09:15
- Forum: Help
- Topic: Generic Interface trying to POST ticket with attachments
- Replies: 1
- Views: 1206
Re: Generic Interface trying to POST ticket with attachments
Turns out i didnt read the spesification clearly. I should not post attachments as multiform data but rather convert attachment to base64 strings.
- 23 Apr 2019, 12:18
- Forum: Help
- Topic: Generic Interface trying to POST ticket with attachments
- Replies: 1
- Views: 1206
Generic Interface trying to POST ticket with attachments
Hi! im testing out the possibility of sending attachments to OTRS over the REST api. im using postman and it works fine when im doing a raw post, but if i try to post using form-data, all i get is Error while decoding request content im not sure if there is anything in otrs i need to configure to ma...
- 02 Apr 2019, 10:05
- Forum: Help
- Topic: OTRS REST list all available queues
- Replies: 4
- Views: 1678
OTRS REST list all available queues
Hi.
I am having some challenges with the OTRS rest API.
Is it not possible to get a list of all queues or queueID's using the OTRS 6 rest api?
thanks for looking at my post, any help would be greatly appreciated
I am having some challenges with the OTRS rest API.
Is it not possible to get a list of all queues or queueID's using the OTRS 6 rest api?
thanks for looking at my post, any help would be greatly appreciated
- 26 Mar 2019, 10:19
- Forum: Help
- Topic: automate recieved Mail Domain to custommerID?
- Replies: 2
- Views: 2034
automate recieved Mail Domain to custommerID?
Is it possible to automate the creation of custommerID's by using the domain suffix from received emails?
Mail comes from: someone@evilcorp.com
Create customerID: evilcorp
All tickets recieved from anyone@evilcorp.com would be tied to the evilcorp customerID now?
Mail comes from: someone@evilcorp.com
Create customerID: evilcorp
All tickets recieved from anyone@evilcorp.com would be tied to the evilcorp customerID now?
- 03 Dec 2018, 16:27
- Forum: Howtos
- Topic: How to configure Ldap Authentication for Azure AD
- Replies: 0
- Views: 13666
How to configure Ldap Authentication for Azure AD
STEP ONE: https://docs.microsoft.com/en-us/azure/active-directory-domain-services/active-directory-ds-admin-guide-configure-secure-ldap set up an LDAPS service by following these steps. STEP TWO: Skip this step if you already know the layout of your AD and what the distinguishedName of your relevan...
- 19 Nov 2018, 15:31
- Forum: Help
- Topic: LDAPS authentication
- Replies: 7
- Views: 3924
Re: LDAPS authentication
should it work to fill in the user principal name directly in the userDN line or should i create a separate line for it?
- 19 Nov 2018, 13:14
- Forum: Help
- Topic: LDAPS authentication
- Replies: 7
- Views: 3924
Re: LDAPS authentication
HI there, thanks for the help, it seems to be that i was blocked by a firewall and i can finally establish a connection.
Now im getting 2 errors when i try to connect.
First bind failed! I/O Error Connection reset by peer
Search failed! Can't contact LDAP server
Now im getting 2 errors when i try to connect.
First bind failed! I/O Error Connection reset by peer
Search failed! Can't contact LDAP server
- 15 Nov 2018, 13:59
- Forum: Help
- Topic: LDAPS authentication
- Replies: 7
- Views: 3924
Re: LDAPS authentication
i have tried connecting to the server with apache directory studio with all the same credentials and it works with no flaw.
- 14 Nov 2018, 16:05
- Forum: Help
- Topic: LDAPS authentication
- Replies: 7
- Views: 3924
Re: LDAPS authentication
this is my config.pm otrs doesnt crash or anything but if i try to load the customer administration panel, it only shows the default DatabaseBackend when i check the system log all it says is: Can't connect to ldaps://activedirectory.host.com: $Self->{CustomerUser2} = { Name => 'LDAP Data Source', M...
- 13 Nov 2018, 15:46
- Forum: Help
- Topic: LDAPS authentication
- Replies: 7
- Views: 3924
LDAPS authentication
how would you go about configuring a Backend that would authenticate against an AD over LDAPS, is it even possible? I have been looking for days for a solution to this problem. i find plenty of documentation on how to connect with LDAP but can only find LDAPS mentioned in a few posts. I am pretty ne...