Znuny and ((OTRS)) Community Edition

When you set this up, is it safe to modify files like Config.pm, in a container, or will it be removed when i update?

have you tried a different browser, Article texts where acting weird for me when using firefox

you need to specify NotificationSenderEmail in the sysConfig. it should work assuming you have a System Email Adress configured

Hi Again, sorry for the late followup question. I got it working for 1 company, but i have over 1000 suppliers. Is it possible to automatically create new customer(companies) based on the domain, and automatically filter customer users to those companies? it seems a bit excessive to write a filter a...

Turns out i didnt read the spesification clearly. I should not post attachments as multiform data but rather convert attachment to base64 strings.

Hi! im testing out the possibility of sending attachments to OTRS over the REST api. im using postman and it works fine when im doing a raw post, but if i try to post using form-data, all i get is Error while decoding request content im not sure if there is anything in otrs i need to configure to ma...

Hi.
I am having some challenges with the OTRS rest API.
Is it not possible to get a list of all queues or queueID's using the OTRS 6 rest api?

thanks for looking at my post, any help would be greatly appreciated

Is it possible to automate the creation of custommerID's by using the domain suffix from received emails?

Mail comes from: someone@evilcorp.com
Create customerID: evilcorp
All tickets recieved from anyone@evilcorp.com would be tied to the evilcorp customerID now?

STEP ONE: https://docs.microsoft.com/en-us/azure/active-directory-domain-services/active-directory-ds-admin-guide-configure-secure-ldap set up an LDAPS service by following these steps. STEP TWO: Skip this step if you already know the layout of your AD and what the distinguishedName of your relevan...

should it work to fill in the user principal name directly in the userDN line or should i create a separate line for it?

HI there, thanks for the help, it seems to be that i was blocked by a firewall and i can finally establish a connection.

Now im getting 2 errors when i try to connect.

First bind failed! I/O Error Connection reset by peer
Search failed! Can't contact LDAP server

i have tried connecting to the server with apache directory studio with all the same credentials and it works with no flaw.

this is my config.pm otrs doesnt crash or anything but if i try to load the customer administration panel, it only shows the default DatabaseBackend when i check the system log all it says is: Can't connect to ldaps://activedirectory.host.com: $Self->{CustomerUser2} = { Name => 'LDAP Data Source', M...

how would you go about configuring a Backend that would authenticate against an AD over LDAPS, is it even possible? I have been looking for days for a solution to this problem. i find plenty of documentation on how to connect with LDAP but can only find LDAPS mentioned in a few posts. I am pretty ne...