Search found 8 matches

by qqsrnec
02 Oct 2018, 07:57
Forum: Help
Topic: Moving single queue from one OTRS server to another
Replies: 4
Views: 1725

Re: Moving single queue from one OTRS server to another

Hi,
I thought it would not be easy.... I will keep queues as they are. Thanks for reply.

Tom
by qqsrnec
01 Oct 2018, 14:33
Forum: Help
Topic: Moving single queue from one OTRS server to another
Replies: 4
Views: 1725

Moving single queue from one OTRS server to another

Hello,
I would like to ask you, if it is possible to move single queue (not the whole database, just one queue) from OTRS server to another OTRS server (already working, with different queues).

Thanks
Tom
by qqsrnec
02 Aug 2018, 15:00
Forum: Help
Topic: Email autocomplete not working properly
Replies: 11
Views: 3169

Re: Email autocomplete not working properly

I did ldapsearch against our LDAP from OTRS server with email parameter for one of the OTRS agent and it worked as expected. I got mail addresses (we use more than one).
by qqsrnec
02 Aug 2018, 10:51
Forum: Help
Topic: Email autocomplete not working properly
Replies: 11
Views: 3169

Re: Email autocomplete not working properly

Our LDAP is used for many servers and working correctly. Also authetification is working as it should. I got another idea. Is it possible to add suffix like "@mydomain.com"? I am able to change settings so that "To" form is filled with username and after adding this suffix, I wil...
by qqsrnec
30 Jul 2018, 08:26
Forum: Help
Topic: Email autocomplete not working properly
Replies: 11
Views: 3169

Re: Email autocomplete not working properly

I changed it to:

Code: Select all

CustomerUserListFields => ['cn', 'mail'],
and outcome is still the same.

Tom
by qqsrnec
26 Jul 2018, 13:59
Forum: Help
Topic: Email autocomplete not working properly
Replies: 11
Views: 3169

Re: Email autocomplete not working properly

Hi Florian,
I deleted cashed values and also tried another browser, but still getting names and not email.

Tom
by qqsrnec
26 Jul 2018, 13:02
Forum: Help
Topic: Email autocomplete not working properly
Replies: 11
Views: 3169

Re: Email autocomplete not working properly

Unfortunately, it did not help. I change settings accordingly:

Code: Select all

    CustomerUserListFields => ['cn;lang-utf8', 'mail'],
and still get only name, not email address.

Image
by qqsrnec
24 Jul 2018, 15:01
Forum: Help
Topic: Email autocomplete not working properly
Replies: 11
Views: 3169

Email autocomplete not working properly

Hi, I am using LDAP AuthModule for agent authentication for some time, with no problems. Now, I wanted to enable email autofilling while replaying or writing new ticket (we do not work with Customers). My curent configuration is working halfway, after typing few letters, I got list with correct name...