Search found 4 matches

by StefanK
12 Nov 2018, 13:29
Forum: Hilfe
Topic: offene Verbindungen im Minutentakt
Replies: 3
Views: 2223

Re: offene Verbindungen im Minutentakt

als OTRS-User in der shell:

Ins OTRS-Directory wechseln und folgenden Befehl absetzen:

/bin/otrs.Console.pl Maint::Email::MailQueue --list

Was wird Dir denn da angezeigt?
by StefanK
03 Aug 2018, 16:13
Forum: Help
Topic: (V. 6.0.10) Comlog shows 'All green" but Fetchmail throws error "There was a syntax error in the arguments to fetchmail"
Replies: 0
Views: 1909

(V. 6.0.10) Comlog shows 'All green" but Fetchmail throws error "There was a syntax error in the arguments to fetchmail"

**update** Problem is solved. https://doc.otrs.com/doc/manual/admin/stable/en/html/administration.html#adminarea-postmasterpop3-account The otrs-documentation is not very detailed on fetchimg mail's from an imap/pop3-account. I thought that you have to activate the fetchmail-option in sysconfig to f...
by StefanK
05 Jul 2018, 18:34
Forum: Help
Topic: OTRS 6 / auto reply & auto reply/new ticket
Replies: 2
Views: 3461

Re: OTRS 6 / auto reply & auto reply/new ticket

Thanks for the info. All working :-)
by StefanK
05 Jul 2018, 10:20
Forum: Help
Topic: OTRS 6 / auto reply & auto reply/new ticket
Replies: 2
Views: 3461

OTRS 6 / auto reply & auto reply/new ticket

Hi there, I have some trouble with the auto reply feature: There are two auto replies configured, one as auto reply and one as auto reply/new ticket. The receiving queue has both configured. When a new mail arrives - which creates a new ticket, the one defined in auto reply is send out; never the au...